Reno's West is what we are talking about here and things have not been right with this establishment in years. Â Food is only okay and the service is awful. Â For the record, I enjoy Reno's East. Â The menu is the same, but the service is markedly better and it even seems like the food is prepared with more care and thought.
I work on this side of town and the new rennovation and patio are a big draw, especially as the weather gets nicer. Â Unfortunatley almost every time I am drawn here, I leave dissapointed. Â This dissatisfaction can not just be me, because the place is nearly empty on lunch hours (especially during winter) and that is not common amongst other dining establishments on this side of town.
It starts when you enter the establishment and you are facing the bar. Â No one greets you or steers you towards a seat. Â When you do find a table, you will often sit there for five to ten minutes before someone stops by to take a drink order. Â Because no one sat you, and there are no menus on the table, your time waiting for a waitress has been wasted because you still don't know what you want.
The food is decent enough, but prepared rather inconsistently at this location. Â The pretzel bread, which used to be my favorite, is never grilled as described on the menu and it comes out rather hard and unappetizing.
I am not sure why I even continue to give them any chances, and it must be the patio, but that draw is only going to work for so long before the poor service drives me and other patrons away.
Congrats Renos West. Just when I think you can't be more moronic, you prove me wrong.
I meet a group of friends at Renos West and check out the new remodel.  It  looks great.  I am not eating or drinking cuz I am on a diet, but the rest of my group is pounding food and drinks. Due to my diet, I order a diet soda.
Now I feel bad for the waitress cuz I am not exactly going to make her rich. But I order the pop which cost $2. I hand the waitress a $5 and tell her to keep the change. About 1 hour later, I catch up with the waitress and ask her for a refill, she says sure, so l  pull out a few dollars to tip her for the service. Well, a couple minutes later, she comes back and tells me that I can't get a refill on my pop unless  I order food.
Renos are you serious. Its to bad because this should be the best bar in lansing. But due to the incompetent management and hi turnover in wait staff, it is a shadow of what it could be.
40 beers on tap = awesome!!! Â They even had some really good specials on the fancy ones, which you don't find too often, plus you get your choice of pints or "schooners" which are nice and huge. Â We got a couple of appetizers - hot wings (fried, not saucy) and steak fries smothered in homemade chili and real cheese, soooo good. Â My dining companions all got deluxe burgers and fries and thought they were delicious; I got a Chicago Calzone (lots of meat & cheese) which was basically a small pizza folded in half. Â For $8.99 I had half a calzone to take home for the next day, and it was GREAT!!!
Tons of TV's everywhere, and one of the only huge screens we've seen that didn't distort the picture or color at all. Â They also have a full-size shuffleboard, darts, and tons of arcade-style games; it would be a great place to settle in on game day or to have a big party. Â Looks like the outdoor patio would be pretty sweet too, when it's not covered with snow.
One star deducted because, as another reviewer so delicately put it, the service sucks monkey balls. Â Our server apologized up front for being so slow getting drinks because she was new, which was fine, but then she continued to be slow and forget things and make excuses, even dropping off our burgers she said "I have never even seen these before, I don't know what's on them!" Â Well, it's a radical approach but you could try LOOKING at them because it is a BURGER with clearly viewable toppings. Â After waiting and waiting we had to chase her down to get the bill. Â Apparently this "I'm new" approach is a pretty regular thing, so maybe they need to treat their waitstaff a little better and they'll hang around long enough to learn the menu.
Despite the bad service, it was an AMAZING meal & the beer selection can't be beat. Â We'll go back as often as possible!
Good local sports bar but you need to know a few things. 1, get to know who is a good waitress and who isn't. If its your 1st time its 50/50. Great beer selection good food. Great burgers but they always overcook if you don't make sure and stress this! Working up here and its close to hotel so I go a lot! No UFC events, which is really weird for such a big place. Lots of TV's and girls are great at getting on what you want to watch. Needs to work on the cooking staff and upgrade the menu, basically it's anything covered in cheese.
Review Source:Without a doubt - the worst hamburger I've ever had in my life. It didn't look like a hamburger (I actually thought it might be a turkey-burger) so I asked but a "mistake in the kitchen" was not to be. So I ate it. And  surprise - it didn't taste like a hamburger. The 40 beers on tap was great but there won't be a next time for me. Read the other reviews and BELIEVE! There are other sports bars that save way better food.
Review Source:I really enjoy their sandwiches that are made with pretzel bread. I had the turkey pretzel melt when I was there last, and it was very delicious. Their beer selection is pretty decent. They also have a lot of arcade games, a few pool tables, and some dart boards. Games are fun, right?
The service is not great. In fact, it's not even good. It took our waitress forever to bring us drinks. And then it took her even longer to bring us menus so we could order some food.
It does take a bit to get there, but I like pretzel bread enough to go back.
Two stars for edible food and a decent beer selection.
ZERO stars for service. Since they are known to treat their servers like crap (two friends of mine quit after 1 day) the only ones that stick around seem to have really slow hamsters running their brains. That is the only explanation for how insanely incompetent they are that I can think of. EXAMPLE:
Friend orders drink with salted rim. Practically 3 hours later, server brings drink. After she sets it down, she says:
"Oh.... and there IS salt on that glass.... you just can't see it because the salt is colored and it blends in with your drink."
WTF??? Hamster-controlled brains. I swear.
What a "classy" place. errrr...or not. Cool part is that they have an abundance of games, pool tables, dart boards and TV's to watch the game. I had my first Reno's experience about 6 months back and I have to say that it was a pretty neat little place, but it's away from everything. It's a drive to get here and that kind of stinks.
The service was mediocre at best, but if you help yourself at the bar, it's not so bad.
This place can morph into a thousand different bars. Â See which one you can find.
Examples:
*Cool, casual joint to hang out with an play NTN with your friends
*Disgusting 20-something meat market with god-awful dance music pumping throughout
*Empty except for the creepy 40-ish drunk &/or pedophile rail monkeys
*Packed to the point of insanity rowdy male-dominated PPV boxing events
Drink prices okay. Â Service okay. Â Food okay. Â Atmosphere iffy on any given day.
The 5 best restaurants in the 2015 Denver Restaurant Week
3,611 Views | Category: Denver
The complete list of 2015 Denver Restaurant Week businesses
1,972 Views | Category: Denver
The tourists' guide to Portillos: 5 must have dishes
3,318 Views | Category: Chicago
Pho = Pronounced "fuh" not "foe" for pho-king sake
2,915 Views | Category: Denver
Indulgery selected to exhibit at Collision Conference
2,987 Views | Category: Press Releases
Not Logged In
BUSINESSES
Local Businesses
Near Me
My Favorites
SOCIAL
Blog & News
MY ACCOUNT
Login
Register
Contact Us
Add Your Business
