Ruby Lounge

If you are staying at the Holiday Inn, don't bother ordering room service from the lounge. Took them about 5 minutes on the phone to get my very simple order right and it was still completely screwed up. One cheesecake, one brownie, two bottled waters. I never got the water (which I was charged for) and the brownie was a complete mess. They must have put the ice cream on before heating it, because it was like soup. The brownie itself was hard as a rock. Also, though the desserts were served on ceramic dishes, the only utensils provided were flimsy plastic spoons, which literally couldn't put a dent in the stale brownie. Wound up trashing the whole thing.

One piece of advice for any adventurous souls who choose not to heed my warnings: if you do order room service, be aware that a 20% gratuity is already tacked onto the bill. I was not and wound up providing my customary 20% on top of it. They must have had a good laugh about that, considering how terrible everything was.

Terrible. Rude, unprofessional staff. Overpriced.

We called to see how much it was to get in and we were told the wrong amount. When we got to the door they didn't honor the wrong price and weren't apologetic at all.  They were actually incredibly rude to us about it.  

$20 cover in my opinion is a bit overpriced for a bar next to a Holiday Inn in Totowa NJ.

There was also group of people behind us that had the same experience where they were told the wrong price over the phone and the staff of the hotel and the lounge were just as rude to them.  In my opinion, if you're running a business and you screw up your information, you honor it.

If they had been more accommodating, even apologetic about their screw up.  Maybe $5 off or a free drink.  Or even, I'm sorry.  I would have definitely have gone back there or even had paid the full $20,  but, since they were complete jerks about it and completely dismissed us,  I won't go back and I won't recommend it to anyone.   I live in the area and I'm always looking for a new place for my friends and I to go.  Oh, Well.

I was also there not too long ago on a Saturday night and it was dead there, about 3 people total at the bar.  We paid $10 to get in at 11:00 ish. We turned around to leave and asked for our money back and they wouldn't give it back. We were there a total of 1 minute.

All in all, two really bad experiences there. The staff is awful and it's a dead place.  Unfortunately, I have to give at least one star to post this. Otherwise, I'd give it a zero.

Really disappointing.

I love this place on Saturday nights. Live DJ,the look is modern & sexy