Let me start out saying the food was really good, there were only a couple of issues with the food that could have been the waitress' fault or the kitchens. Â 1. Â The appetizer, although ordered well before meal, arrived only minutes before we were served our dinner. Â 2. Â Order my dinner with mashed potatoes but was served rice. Â 3. Â House seasoned tuna steak had no seasoning on it. Â Although these could have been mistakes by the kitchen ultimately it is the waiter's responsibility to make sure an order is correct.
Now as for the service, OOOOOHHHHHHH WAITER?!?!? Â Had to ask 4 different times to get a refill on one glass of tea. Â Had to ask 2 different times for bread with our meal. Â Watched as she started to server our meal to the wrong table and when that table said it wasn't theirs she still didn't know whose food it was until we gestured to her. Â Once we got the check she disappeared, took over 10 minutes just to get the credit card to her.
I will not post who the waitress was, she knows who she is... just remember the tip and message written on the credit card slip. Â When I sit down I start the tip at 18% and it lowers from there... it takes a lot for me to do that. Â One or two issues are fine and can be forgiven, but when the waitress ends your evening with "I'm sorry about everything"... maybe, JUST maybe things need to be reviewed.
Disappointed with both the food and the service. Â I had the Tuna Ponzu and was surprised by the overall lack of flavor - not a well-conceived dish. Â The She-Crab soup was just okay.
The service - impersonal and a general lack of attention. Â Entree came out 3 minutes after receiving soup. Â
Best thing about this restaurant - view/location
This place would have gotten a four star but (although I liked my fish), my fish dish wasn't the best. I will say that the She Crab soup was EXCELLENT. The other reason why I give them a three star is because they didn't have any deserts that I liked (so we skipped it). The rest of the group was probably full but I personally didn't hear of anything that I liked. Lastly, one thing that I didn't like about the service was that our waitress forgot a salad...She left it on the counter for about a good 15 min. When she was told that a salad was missing, she brought it to the table and played it off as if it wasn't a big deal. I did not like that at all.
Will I go back to this place?? Yes!! You ask why...because the soup was great, the shrimp and grits (that my sister had) was so good. I did fail to mention that the green beans were really good as well.
Soooo....I do know that they are capable of producing great food (and I'm sure great customer service as well). I'll just have to go back, order something else and enjoy the experience!
My plans are to keep you posted!
Your friend,
OB