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  • 0

    I was pleased with the sopes but not so much the service. They didn't have any drinks listed on the menu so when the server came to ask for our drink order and I asked what they served all I got was "Pepsi products".  My main gripe is that they had posole on their menu but when I ordered they said that they only serve it at the Knoxville location. I don't like seeing things on the menu that aren't actually served.

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  • 0

    Customer service has gone by the wayside here. It's a shame because I enjoy the food, but I won't patronize a business that makes me feel like they couldn't care less that I chose their establishment to patronize.  

    Long story short, my husband lifted the beer that had just been delievered by the waitress, the bottom literally fell off it, and he had to make a 30-minute round trip home to change out of soaking wet clothes.  The staff's response?  Our server actually said that she wouldn't make us pay for that drink since he didn't have a chance to drink it.  That's it!  How about a complimentary guacamole for all the trouble, lady?  Nope, even the manager acted indifferent.  Honestly, I think they assumed we made the glass break, because I was told at least twice that the mugs don't go from the hot dishwasher to exposure to cold immediately.  Their point: the break wasn't caused by them.

    Meh, I like El Mezon and Pancho's better anyway.

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  • 0

    Good food,  Awesome lunch specials, I had chicken fajitas that were super Good! The wife had chili relleno also yummy!  Good service and great chips and salsa. We only go for lunch for the specials, a little pricey otherwise.

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