"TGIF!" but it was a Wednesday and this place was pretty empty. After catching a movie next door, my hunger plans wouldn't let me go any further then this place. Walk in and can't find the hostess. Dipping around corners before someone sees us and leads us to a seat. It been a minute since I wore heels, but I'm still gonna pass the blame to these slick sticky floors that would have made more sense inside the move theater. I was tempted to press a napkin down and find out what it was - but I just knew better.
Orders were simple - Jack Daniels burger plain w/no veggie and fries and a Black bean avocado burger w/all veggies except pickles and fries for me. So I'm a little annoyed when I have no avocado but 5 pickles and he has burned fries. He was so hungry he went into his burger head first. I had to wait for the waitress to pop back up to ask for the avocado. And then wait for her to bring it back. Wait time is the devil when you're hungry. Pleasant server, but for the place being so empty it would have been nice of her to be a little bit more attentive.
**sigh**.....I knew I was in for a treat when I walked onto their dining room floor and almost fell on my ASS (pardon my french) because the floor was covered in grease, Â all the way to the bathroom. In fact the floor wasn't only greasy, but downright dirty all around. Early Sunday afternoon...chain restaurant...maybe I brought this on myself, because deep down inside...I know better.
Service: Oh man. I can't tell you who was who, because I didn't see any tags. All I can say is that throughout the course of the meal, my mom and I dealt with 3 different people...and we STILL got "the shaft." Drinks? By the time i SLID my way back from the bathroom, someone had yet to come by for the drink order. In fact, while I was away, mom said she asked the waitress for a glass of water and it never came. Several more minutes passed, and just as I was about to walk out, a man noticed us and came by to take our drink/food order. Then we waited...and waited...waitress comes by and says she'll bring us a basket of chips and salsa. That was another 10 minutes. Well, I'm sure you can guess how the rest of the meal went, so I won't go into detail. Bottom line: service was crap.
Food: The salsa that came with the chips was...for lack of a better word...Meh. Not fresh at all, and no spice. If I wasn't starving, I would have left it. Â I ordered the Triple Stack Reuben Sandwich (corned beef, sauerkraut, grilled onions, thousand island), and mom had the Dragonfire Chicken (kung pao sauce, served over jasmine rice pilaf with pineapple, pico de gallo, mandarin oranges, and steamed broccoli.) The grease on my sandwich was equivalent to the grease on the floor...held it with a napkin and ate it anyways...I was famished by then. Mom said her chicken was good, but she took one bite of the rice and left the rest, so pretty much she just got a piece of chicken and some broccoli.
Suffice to say, I would have been better off at the food court...or anywhere else. This joint just wasn't worth it.
P.S. The waitress was named "Hillary" (name just hit me), and she bumped it up from 1 star to 2 by profusely apologizing for the wait times and thanking us for our patience.
We were so hungry and tired of looking for the perfect place to have dinner, we opted for Friday's -- the only place that didn't have a wait time.
We were immediately seated in the bar area so we could catch the basketball games.
It was a bit chilly inside but comfortable.
The service was good -- our server was friendly and attentive.
We ordered boneless wings as an appetizer -- they were more like chicken tender-nuggets. They barely had any sauce on them.
I ordered the Parmesan-crusted chicken something or other, which was a good size after having an appetizer. (The dish is on their "right portion" menu). The chicken was OK. Too salty for me.
The hubs ordered the prime rib stroganoff, which I thought tasted great. He thought it was "straighttt."
They also had cheap draft beer specials.
Don't even do it to yourself, shawty.
I do not know what it is with me and my fam, when we decide to go out to eat as a party of more than say...2. Nearly every time, it manages to suck and it's always, but ALWAYS due to poor service.
This experience was crazy from the giddy-up, and we should've left at the first sign of  piss poor customer service, but we girls were still gliding on a retail therapy high, and starving.
The hostess or manager looked really disappointed that we'd darkened the doorstep, and seemed agitated about seating our party, although the joint was close to, if not completely EMPTY. Once we were seated, I noticed that the tables has remnants of food from the last customer. This woman was gonna try and act like she didn't see it, and attempted to put children's placemats OVER the mess. Â I was like " Umm, see this mess here and here? Would you mind having someone take care of it?" Â She stormed off and returned with a rag to basically dust the mess away.
Perfect time for us to just leave, right?  Anyone with sense would, Yeah? Well, like I said before, we were STARVING, and better judgment wasn't kicking in. When this person alerted our server that she had a table- OUR table, the server didn't seem to happy about us being there, either, but came on over to take our drink orders. How hard is it to mess up drink orders, when  everyone is having a fountain drink? Pretty damn easy, I now know. After that, we didn't even bother with appetizers, we just wanted to eat and get the hell out, which I'm sure the staff wanted, too.
So after not one, not two, not even three or four, but FIVE parties were seated after us, served, Â paid and left before we so much as had one plate arrive, we were concerned. Â I was gonna go have a word with the manager, but decided that I needed to go visit the ladies room first. On the way there, there was an AWFUL stench in the back of the house, and it wasn't from a nasty bathroom... or was it? It was one of those days I was glad that I'd brought along some disinfectant wipes.
Thrown off by the stench on the way back to the table, I just forgot about complaining, and to my delight and surprise, we were finally getting our food.
I have no complaints about the food, other than how long it took to make it to our table. the server was still very standoffish, and her mood didn't lighten until it was time to present the check, to which she'd added an auto-grat, my pet peeve. Auto-grats wouldn't bother me so much if I was getting good service, but servers at establishments where this is common practice seem to feel like they can be jerks or inefficient and then get the money they'd rightfully deserve had they done their jobs decently. I'm highly sensitive, but critical to the plight of servers because I was one myself in a former life. This was unacceptable, and I paid cash, and tipped what *I* thought was appropriate, and lucky for everyone involved, I was not challenged. I'd have had to turn that mutha' out, if I had been.
Highlight of the experience? Seeing Midget Mac from I Love New York, LOL
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