Tobacco Locker Cigar Bar

Don't waste your time with their online store. They'll list products with a good price and then cancel your order and won't tell you.

Great choice of fine cigars and great microbrewery beers. Very good and helpful staff. A must stop for cigar lovers.

I've ordered twice online with them.  The first time was great.  The shipment arrived on time with no issues.  

The second online experience was terrible.  The package was never delivered by the USPS.  They explained to me that the USPS had lost 5 of their packages in one week, and that this happens to their customers from time to time.  They filed a complaint with the post office, and I gave them plenty of time (a couple of months) to locate the package.  The package was never found so I never received the cigars.  They were not willing to do anything to keep me as a customer (i.e, discount on a replacement order).  I really wanted them to at least try and do something to keep me as a customer, but their response was that I would probably never order with them again, so they weren't willing to try anything.  

Alright, if this kind of situation happens to their customers from time-to-time, why don't they ship the order or at least give the customer the option of having to get a delivery signature?  The cigars were going to be in bad shape anyways after not arriving after a week...  But they didn't seem to care about that either.