Warfield House Inn

Two friends and I stayed at the Warfield House Inn over the Labor Day weekend.  If you're in the area to go kayaking/rafting, the location is very convenient, as it's very close to Crab Apple, Zoar and the other whitewater outfitters in the area and a short drive to Shelburne Falls.

The innkeeper, Melanie, was incredibly friendly and hospitable.  We checked in with her each night about when we wanted breakfast in the morning and got to wake up to the can't-be-beat smell of bacon. Breakfast was excellent, featuring eggs fresh off the farm. Melanie was in and out throughout the day, checking in on us to make sure we were well-taken care of (and we were!) One of my friends and I unfortunately had to work last minute and we had easy wireless access in the general common area and lots of snacks (warm cookies!) to keep us going through the night. Room and bed was comfortable (AC and fan) and the bathroom was clean and well-maintained.

There are chickens roaming freely around the property and you can go down to the barn to visit the other animals (sheep, horses, etc). The view from the front porch was beautiful, all rolling green hills and mountains and really took us out of city mode.

I booked a room here for labor day weekend but couldn't end up going because of a personal issue that came up.  I called with more than 24 hours notice and the agent told me he would not charge me for the cancellation.  

I then receive a call 5 days later from someone claiming to be the innkeeper, saying she is going to charge my card after all because their cancellation policy was 48 hours and they lost out on business.  

Based on the room number that had been assigned to me, and knowledge from my friends who ended up going, I know that my room was successfully rented after all.  Warfield House Inn did not actually lose out on business.  

More importantly, consumer laws dictate that any cancellation or return policies are not valid if they are not prominently displayed to the consumer at the time of purchase.  Nowhere on their website did it show any sign of cancellation policy, nor was there any specification of anything about 48 hours.  I never received an email confirmation for my booking either.  The agent who I booked with had kept saying, "We don't do email confirmations. When I say you're set, you're set."

When I told the woman who claimed to be innkeeper that I knew my room ended up being rented out anyway, she tried to say that I made her lose business because they had to "shuffle rooms around."  

After failing to get through to her using logic, I told her that I was still interested in taking this trip within the next few weekends, even with other friends.  This is my honest intention.  She said she didn't care and wanted to charge my card anyway, so whenever I come up I could ask for a credit.

At this point, I don't think I'll ever do business with them again.  It's unfortunate for her because my credit card company won't be paying this bill anyway because it was not a legitimate business transaction.  So for a shot at a potential $137, she was willing to sacrifice her credibility, and sadly will end up missing the money and the business.  Not a lot of foresight here.

Moved to Charlemont two years ago, but didn't try the Warfield House because we always assumed it was pricey and touristy.  Finally gave it a try, and are happy that we've found a new (only?  Charlemont doesn't have much to offer) local spot.
We sat in the bar area, and there was a good mix of local and apres-skiers.  Great views, good atmosphere in an old farmhouse.
Great selection of wraps, sandwiches, appetizers, as well as daily and weekly specials.  Everything was fresh and good quality.  Service was excellent, the food took a little while to come out, but drinks were brought promptly and we had time to enjoy the scenery.  Highly recommend, will definitely be going back.