Warfield House Inn

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  Two friends and I stayed at the Warfield House Inn over the Labor Day weekend.  If you're in the area to go kayaking/rafting, the location is very convenient, as it's very close to Crab Apple, Zoar and the other whitewater outfitters in the area and a short drive to Shelburne Falls.
  
  The innkeeper, Melanie, was incredibly friendly and hospitable.  We checked in with her each night about when we wanted breakfast in the morning and got to wake up to the can't-be-beat smell of bacon. Breakfast was excellent, featuring eggs fresh off the farm. Melanie was in and out throughout the day, checking in on us to make sure we were well-taken care of (and we were!) One of my friends and I unfortunately had to work last minute and we had easy wireless access in the general common area and lots of snacks (warm cookies!) to keep us going through the night. Room and bed was comfortable (AC and fan) and the bathroom was clean and well-maintained.
  
  There are chickens roaming freely around the property and you can go down to the barn to visit the other animals (sheep, horses, etc). The view from the front porch was beautiful, all rolling green hills and mountains and really took us out of city mode.

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  Posted on 09.06.12 Shuj T.

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  I booked a room here for labor day weekend but couldn't end up going because of a personal issue that came up.  I called with more than 24 hours notice and the agent told me he would not charge me for the cancellation.  
  
  I then receive a call 5 days later from someone claiming to be the innkeeper, saying she is going to charge my card after all because their cancellation policy was 48 hours and they lost out on business.  
  
  Based on the room number that had been assigned to me, and knowledge from my friends who ended up going, I know that my room was successfully rented after all.  Warfield House Inn did not actually lose out on business.  
  
  More importantly, consumer laws dictate that any cancellation or return policies are not valid if they are not prominently displayed to the consumer at the time of purchase.  Nowhere on their website did it show any sign of cancellation policy, nor was there any specification of anything about 48 hours.  I never received an email confirmation for my booking either.  The agent who I booked with had kept saying, "We don't do email confirmations. When I say you're set, you're set."
  
  When I told the woman who claimed to be innkeeper that I knew my room ended up being rented out anyway, she tried to say that I made her lose business because they had to "shuffle rooms around."  
  
  After failing to get through to her using logic, I told her that I was still interested in taking this trip within the next few weekends, even with other friends.  This is my honest intention.  She said she didn't care and wanted to charge my card anyway, so whenever I come up I could ask for a credit.
  
  At this point, I don't think I'll ever do business with them again.  It's unfortunate for her because my credit card company won't be paying this bill anyway because it was not a legitimate business transaction.  So for a shot at a potential $137, she was willing to sacrifice her credibility, and sadly will end up missing the money and the business.  Not a lot of foresight here.

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  Posted on 09.04.12 Evelyn H.

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  Moved to Charlemont two years ago, but didn't try the Warfield House because we always assumed it was pricey and touristy.  Finally gave it a try, and are happy that we've found a new (only?  Charlemont doesn't have much to offer) local spot.
  We sat in the bar area, and there was a good mix of local and apres-skiers.  Great views, good atmosphere in an old farmhouse.
  Great selection of wraps, sandwiches, appetizers, as well as daily and weekly specials.  Everything was fresh and good quality.  Service was excellent, the food took a little while to come out, but drinks were brought promptly and we had time to enjoy the scenery.  Highly recommend, will definitely be going back.

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  Posted on 01.08.12 Sarah L.

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  This review is for the restaurant at the Warfield House Inn at Valley View Farm.  I know nothing about the Inn or B & B.
  
  The Warfield House sits on the hilltop high above Charlemont.  From the signage at Route 2 it is easy to dismiss this place as a pretty little B & B and not much more.  Initially as you drive up the road through the trailer trash looking neighborhood you wonder if you are going the right way...but then, thankfully, just as you are about to turn around - there is a sign and not too far from that you see the farm and restaurant.  The view from the restaurant is AMAZING.  You feel like you are so close to the upper parts of the Berkshire East Ski Resort that you could find a friend if they were skiing there.
  
  The staff was friendly and readily available.  The food was delicious.  Their home made pizza was to die for - the dough/crust was very good and their sauce excellent.  My boyfriend got the "Valley View Farm" (Meat Lovers) Pizza.  The meat was amazing (and the pie was loaded with it) -  Bacon, Hanburger, Sausage -fresh and right from their own farm plus Pepperoni.  I got the Steak-n-Cheesy Sandwhich.  The steak meat was some of the best I have ever had and the sandwhich was huge and overstuffed with meat.  They sell their raw meat in bulk as well, I would definintely go back just to buy meat.  The kitchen was a little short handed and therefore slow the day we were there, but the waitress was excellent and attentive and apologetic and brought us free snacks and soda.  When the food did arrive - it was well worth the wait.
  
  We travel to Charlement frequently to paddle the Deerfield River (and have for years and years) and have never stopped at the Warfield House before because the signage just kinda looks like a B & B.  This trip they had a flag out on the sign that said "PIZZA" - my boyfriend is a pizza fanatic so he was drawn to the sign like a moth to a lamp - so we checked it out.  We are both really glad we did.  We will definitely go back everytime we go to Charlemont now.
  
  All in all I would say a VERY POSITIVE experience.  Great food, excellent quality meats, large quantities, fair pricing, great staff, nice atmosphere.

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  Posted on 08.07.11 Tracy W.

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  This is truly the worst lodging experience I've ever had, and I've had many lodging experiences.
  
  Let me count the ways:
  
  1. Our room never got warmer than 61 degrees.  It was below zero outside. We called and called and left messages on their voicemail, but the innkeeper and staff were absent, and no one came to fix the heat!
  
  The main room in the inn was so cold, (63 degrees), I couldn't even sit to watch the big tv. I sat by the open vent, and leaned into the heat. It was awful. I think they turn off the heat during the week, but if someone comes to stay, the heat doesn't turn on fast enough to make the place comfortable for guests.
  
  We literally went home (we were staying out of the house due to housing issues), and get our wall heater, and bring it back to heat the room.
  
  2. There were live bugs those ladybug-type things everywhere in our room, and dead flies on the windowsills. Yes, those ladybug-bugs are everywhere in Spring, but hey, get an exterminator and some house cleaning services!  This is supposed to be a nice inn!
  
  3. The breakfast was entirely defrosted: including the rock-hard, dried out pancakes, (how can anyone make pancakes poorly?), the tough-as-jerky turkey bacon, and, get this - strawberries. They were fresh once, and flaccid at this point, not the frozen strawberries that go through a special process to be frozen. It was the worst breakfast I've ever eaten.  The restaurant advertised on their site has been closed for a few years, and only opens for weddings.
  
  4.  The room was not updated; it was completely 1990's floral; the bed was awful -- thin, lumpy, hard, and creaking. The pillows were flat. The blankets smelled of mildew.
  
  5. It was expensive for the rural area, at $127.00 in a place where $120 per night is a lot of money. (For example, we found the Brandt House in Greenfield, a spectacular B&B with opulent atmosphere, full breakfast with exotic fruit, and extremely attentive service for $119.00 /night).
  
  While the innkeeper was super sweet and the view of fields and mountains was beautiful, it's clear that the Warfield House Inn is a property which has been ignored for at least 20 years, with completely absent ownership.

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  Posted on 12.31.09 Heather S.

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