Applebee's Neighborhood Grill & Bar

my family went there last week. it was so disappointing! the food was cool to the touch after waiting almost an hour for the food to arrive. all of the food was cool to the touch. because itwas nine at nite they probably had pulled the food from the steam table. bad manager didn't even seem like he cared. never going back.

Ate here for lunch with my husband and two wee ones. Off the bat, our drink of choice (or anything like it) wasn't stocked in their bar, so that was kind of a bummer.  Then, our waitress brought us dirty appetizer plates. The food was hit or miss and our waitress was a bit slow. Music was blaring in the bathroom and the air conditioner was on full blast. I'll probably return if invited out; otherwise, I don't plan on returning on my own accord.

Things that could make it better:
- proper restaurant training for all employees
- better management

Going downhill....I keep trying, but Applebees keeps disappointing.  Cold soup, cold food in general - it sits around I guess while an overwhelmed server-staff gets to it. Coagulated cheese never inspired me.  Slow, slow service.  What a shame. After four meals all the same, I have stopped going.