Big Chill Restaurant

Pizza was good, lettuce wraps were pretty good too. Wanted to switch to an outside table and it seemed to be a big deal because it took the hostess a while to move us. Other than that a great experience. Key Lime Colada was amazing!!! I ordered one and then my everybody I was with ordered one because it was so good.

The only thing commendable about this place is the scenery. The service, however, is atrocious. We arrived about 2:30 pm for afternoon drinks & a light snack after a morning out on the ocean. The restaurant was not busy and seemed adequately staffed, but the servers were completely inattentive. It took over 45 minutes for them to simply deliver our DRINK orders, and that was after flagging down somebody on staff to complain.

We decided, against our better instincts, to stick it out for appetizers after the waitress repeatedly apologized and assured us that appetizers were served quickly. Well...another 45 minutes passed before those arrived as well. And that was after complaining again.

What irked me the most though is they didn't seem to care about anything, even when they screwed up and the customers were visibly displeased with the service. For example, at one point the server returned to our table to refill the water glasses. But she got distracted by something about halfway through the table and simply left with the pitcher.

The final straw came when she delivered our checks at the end. Because we had a table of 6 she added an "automatic gratuity" of 15%. I found this downright nervy, considering how horrible the service was and how several in our party had made this known to the staff multiple times - if anything they should have sent a manager over to apologize, & perhaps even offer a complimentary item as is usually the case in similarly priced restaurants when they're simply having a "bad day."

Needless to say, I will not be returning to this place. Find somewhere else local where they don't treat you like an afterthought and then charge you for it.

This is a nice place to go to when you're in Key Largo. A little less stuffy than Sundowner's with a more casual atmosphere. On Tuesday's women drink FREE and this place was packed on a Tuesday. I would like to come here again.