Bond

Ok, yes my last is Bond. It really is.....but this is such a awesome little place. It is located at the Cosmo which is the coolest hotel in Vegas in my opinion. But it has great music, such a cool atmosphere, and girls dancing in the window. Enough said.

Also, was there with my GF on Sunday at around 2am....place was packed.

Awesome

I pulled a major stupid by walking into Bond and ordering a virgin margarita.

First I thought the bartender was looking at me funny and repeating my order back to me with a confused look on his face because I wasn't ordering it with any alcohol. Then I figured why he was looking at me like I was a complete dumbass because 10 seconds after I walked onto the gaming floor my bestie was being handed her FREE mojito for gaming.

D'oh!

I rolled my eyes and hung my head in shame while showing her the drink and bottle of Fiji water I had just paid $21.00 for.

The bar itself is very, very beautiful and looks like a great little nighttime hang out. But I still wasn't a fan of the attitude from the bartender. I wouldn't go back, it would be more beneficial to me to just go out onto the floor and begin gaming.

The evening started off great but turned into a disaster.

Early in the evening, our waitress broke a glass on the table: the beverage was splattered everywhere, including a large portion on one of our friends, and shards of glass went flying, including on my foot. We all understand mistakes happen and can accept this. The spilled beverage and shards of glass were unfortunate but it is not why the evening was disaster. It happened early night and we continued to have fun!

At the end of the night, our second waitress (the previous had left for the night) took our credit cards. She used 2/3 of the credit cards (we were a large group) and returned to say the others could not be used because of a bar policy: there are a maximum number of credit cards for one bill. We explained why we thought her handling of the credit cards was not ideal (i.e. we should have been told this before an arbitrary selection of cards were used) and asked, after trying to negotiate with the waitress herself, to speak to the manager. The handling of the credit cards was unpleasant but it is not why the evening was a disaster.

The manager with whom we dealt with was really inappropriate in many ways. Regarding the credit card situation it took him a great deal of time to offer a resolution. Eventually a resolution was offered, although, not ideal.

In our interactions with the manager, we explained our intent was not to create problems. We gave specific examples--- had we wanted to create problems we certainly had provocation earlier in the evening when shards of glass came flying towards us.  When this fact was explained to the manager his response was appalling: "I wasn't there, I can't say this happened." It is this response that cinched my decision to never return to the Bond bar or the Cosmopolitan in general.

My question: How can a manager at a supposed top-notch establishment not know about such an event occurring in his establishment? And if he doesn't know, why wouldn't he take steps to learn more about the situation rather than completely absolve himself from the situation?

Very disappointed. Will not return.