Buffalo Wild Wings

Very average burgers and wings.  Food usually comes out moderately warm, not hot.  Lots of TVs for watching sports.  I give 2 stars instead of 3 because of the unnecessary noisy din surrounding everyone.

My husband and I haven't been to a BWW for years and were having a craving for some wings, so we decided to do take-out from the Crystal location.  What a disappointment.

We placed our order online, received a confirmation to pick up the order at 6pm.   My husband arrived about 5 minutes to 6:00 and when he checked in with the hostess, he was told there was no order placed.   (there was....I was the one who placed it.  I had the total, etc.)

The hostess was rude, not apologetic and asked him to reorder.   While taking the re-order, the phone rang.  The hostess didn't say "excuse me" to take the call, she just took it and stayed on the phone for an extended period of time.  

When the re-order finally came out, it was wrong and had to be sent back again.   No apologizies, no explanation, nothing.

While my husband was waiting for the correct order, another employee (not a manager) came out and said, "here's a coupon for 6 free wings" and walked away.  

When he got home, the food wasn't even worth the hassle.  The buffalo wings were overcooked and dry and the potato slices were cold and unseasoned.   There were no utensils, napkins or wet naps in the bag.  Nor we were asked if we wanted any.    And one of our appetizers was supposed to come with a side of sauce, which wasn't included.

And for all of this, we paid nearly $40.

Its really too bad because our memory of BWW was of good food and quality customer service.   Maybe other locations are better, but the Crystal location is not a place where we will spend any more of our money..

In the past Buffalo Wild Wings has great food for a chain restaurant. Unfortunately last time several coworkers and I got take-out the order was wrong. My coworker picked up the food and had to go back inside after getting to her car because part of the order was incorrect. Then, once returning to work we realized that of the 5 meals ordered and PAID for we only received 4. When we called to tell them they said that the other box was "sitting right here" and then blamed my co-worker saying "I asked if she wanted to check to see if everything was correct." When given only a handful of minutes for lunch it's difficult to then have to unpack and go through 5 boxes to ensure that each is correct! When we returned to the restaurant to pick up the missing food that had at that point been sitting out for 45 minutes we were offered no apology or discount. Just the whiny excuse "I told her to check to see if the order was correct and she didn't want to!" Then, after returning to work with the missing food my coworker said it was so gross it was inedible. I had ordered the 8 boneless wings meal with fries. When I opened my box the boneless wings were 1/2 breaded--they hadn't lost their breading after being cooked, it was apparent that they were breaded and cooked very sloppily. And there was a regular chicken wing in the box along with 7 boneless wings. The coworker who paid almost $50 for this whole debacle took my inedible food and returned to the store to complain. She was met with rudeness and the excuse that "our manager isn't here." And when she asked how she can contact the manager she was told "I can't tell you that."

I will never return to this awful restaurant! Who knows if the order will be correct, the food will be cooked properly, how long the food will be sitting out behind the counter, or if the service will be polite? Terrible, just terrible. Clearly Buffalo Wild Wings doesn't care about having happy customers.