Buffalo Wild Wings

Let me start this review by saying I have been a Buffalo Wild Wings fan for a few years.  It is always my late-night go to snack. Tonight I learned the lesson that not all Bdubs were created equal.  I normally go to the one on 75th Street & Route 59 in Naperville.  But tonight,  this location was closer to my route home, so I figured, why not give it a try.  How different could it be? Let's just say if I could give this location zero stars I would.  

We called in the order and arrived 10 minutes later.  When we walked in the food was there and ready for us.  That should have been my first red flag.  I was so excited that my food was ready for me that I went straight to my car and figured I would have a wing or two before I drove back home.  I opened the  bag and the sauce from the wings was all over the bottom of the bag due to poor packaging.  It was a complete mess but I figured I would give them the benefit of the doubt.  I proceeded to have a wing and noticed two things: The wings were luke warm and the breading was old/stale.  I was not happy and would have been even more upset had we realized what we received when we got home.  Now I understood why our food was ready when we got there.  The plain old wings were sitting there long enough for the breading to go stale.  There was no way these were fresh.  

The person at the counter, was apologetic and their cook fired a "new" batch.  They insisted we kept the old wings as an apology.  Forgive me but giving a customer old food that they are returning is no apology but an insult to think they should discard it themselves or that they may decide to eat it.  Five minutes later my friend came back out and we were duped again.  The food was hotter, but it was the same story.  Old wings with new sauce.  It doesn't matter how much sauce you put on them, at the end of the day, the breading was stale, which meant the wings were sitting there for some time before the sauce was added.

As a paying customer, the bad food we received twice from the kitchen within a matter of minutes was an awful experience.  It was apparent by their actions, they felt we the customer could not recognize the difference between old and new food.  As a longtime Bdubs fan, I know how their food should taste and I am not okay paying for poor quality.   I would never go back here again due to the lack of care and even more lack of customer service.  When a restaurant who specializes in wings cannot even deliver edible wings, there is a clear problem.  Do yourself a favor, drive five extra minutes to the one on 75th and Route 59.  You will have a better experience and better food.  I have never been let down there.  I do not know why there is such a stark difference between the two locations but our experience was so bad I couldn't believe they were the same chain.  We ended up throwing everything in the garbage and are out $25 bucks for wings we didn't eat.

This place is consistently good. The service is fast and efficient. The wings are done well and the sauce addicting. Best of all the beer is fresh and very cold. An outstanding pour.

Food is iffy sometimes at this location. Wedges have been soggy the ast few times i've eaten there. Service is hit or miss but usually miss.