We have lived in the area and ordering from Carbone's for about 4 years. Prior to the last 2 delivery orders I would have rated them a 3 or 4. 2 weeks ago we ordered sandwiches with waffle fries and both orders of fries were not cooked. I called to let them know they were sending out unacceptable food and was told by the manager that she had to call me back later in the night cause she was busy. I was ok with that since I understand they get busy and it really wasn't a big deal. However, i didn't receive a call that night and recently heard a voicemail on my phone from another manager at another time. I didn't call back as I considered the fry incident a one time issue. Well, we  ordered pizza for delivery tonight and was told it was going to take an hour. Not unusual for them so I didn't mind as the pizza is normally pretty good. It showed up 20 mins late and was disgusting. It had weird black onions and was so cold I feel like it was in a delivery car for a hour after it cooked for 20 mins. I am not going to call since it is clear they don't care. We are done for a while Carbone's. Maybe we will come by this summer on the boat and see if you can redeem yourself. Very disappointed.
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