My family and I drove up from San Diego for a family get together. When all was said and done, we decided to have dinner at Chili's. We'd been to this location before, and had had a positive experience. So we thought this time would be equally nice. Admittedly, we have a large family when we all get together.
We arrived at the Antelope Valley location around 4:05pm. I went in to make sure it wasn't busy and that they could accommodate our large party of 13. I stood behind another party for close to 5 mins before anyone even bothered to greet either of us. There were literally over a dozen tables that were empty. Entire sections that weren't being utilized. Several servers stood around talking but not helping anyone. Finally when someone greeted us, I explained that we had a party of 13. He seemed exceptionally befuddled. He actually had to ask another person if they could handle that many people in one party. The woman he conferred with said yes, but that it would take 15 minutes to push some tables together.
I agreed that would be fine. So I went outside and gathered the rest of our family. We have a daughter who's recently had a major hip surgery and is in a massive cast, and requires to be in her wheelchair or stroller. I also had my mother in law with us. She also is disabled, and requires a wheelchair. We got everyone together and tried to get everyone inside. The front of the store is not conducive to wheelchairs. (On a separate note, this is the only Chili's restaurant where someone wasn't eagerly waiting to hold the door open for customers.)
By this time it was about 4:25pm. We were all being very crowded and felt we were taking up valuable walking area so we tried to slide into an obviously closed section to be "out of the way". This instead seemed to bother workers. One lady (I didn't catch her name) but she was a trainer of some sort, actually huffed and rudely said, "we aren't ready for you yet. You're server doesn't even start working until 4:30." We explained that we understood, but that we were trying to stay out of the way.
The trainer and another lady that were wiping the tables down, (presumably for our party) kept looking over at us with looks of disgust. The bald man who originally greeting me, walked past us and without really looking at any of us, mentioned in passing that they were almost ready.
At this point my husband and I had had enough, and we left. It's sad, because we chose Chili's because everyone can order what they want, and it's usually very friendly and overall a nice experience. This was not the case this time. My bother in law and sister in law that live in Lancaster said they won't return to that Chili's. We obviously don't live close enough to visit often anyway, but I couldn't be compelled to visit this location again either.
I have to agree with the previous reviews about the service. Â It seems to take quite a long time to be acknowledged and even longer to get food and drinks. Â I had to flag down the server MULTIPLE times to ask for more iced tea, a napkin, some more chips (they are bottomless, right?). Â Anyway, I think this place could use an attitude adjustment, they don't seem to understand.
Review Source:Not really a fan. Â I'd more than likely just about never go there if it weren't for my kids. Â My daughter needs a gluten free diet and she loves ribs...game over. Â This location seems to have taken a hit in the service department over the last couple of years. Â I don't recall it being such an issue before, but now their down to having one attentive bartender and one good server. Â And regardless of who you get, it will take a long time to get your food. Â Now if you're there to hang out and have some drinks, fine. Â But if you're on the parent clock and dealing with kids, they will get impatient and ask "when will the food be here?". Â Mine do that every visit. Â I can't really say that I don't like the food, because I do. Â But the service is just so bad that it makes me not want to go there.
Review Source:Worst service ever. There was this waitress who did not deserve a dime of tip. She never made eye contact. Disappeared for like half an hour after giving us the bill. She  was down right rude. I worked in the customer service industry and I know how hard people work for their money. I'm usually a good tipper but this chick did not deserve anything for her rudeness.
If your not happy serving people then don't do it.
lets start off with the service...
It was decent for the bar area, however for some reason they decide to have the utensil station behind our table so people kept having to squeeze behind me which I wasn't too thrilled about.
The drink service was pretty good, although when offering my friend another beer instead of asking what size she wanted she just brought her the biggest size.
My dinner was delicious! I had ribs and fries and the ribs are always great. I have had them TONS of times and they are always tender, falling off the bone , and juicy!
Our appetizer was not hot , in fact it was down right luke warm so much so that the cheese didnt even melt all the way!'
other then that everything else was great! we asked them to turn on the basketball game instead of hockey and oscars which they were more then happy to do!
All in all not too bad!
Ate at this location last night and the waiters are anything but attentive to guests. My friends and I walked in and stood there for about 5 minutes without being acknowledged once by anybody. Finally, this guy walks up to us, not even a hello, hi, thank you for waiting, just asked how many, never told us his name. They took close to half an hour to bring me a $3 house salad. (The place wasn't packed) Finally they bring us our food and the guy asked if we needed anything else... how bout some fucking utensils dude.. are we supposed to eat with our hands. Not feelin their service at all, probably won't be eating at this location ever again. Oh and our servers name was Nacho.. I had to read my bill to find that one out. Womp womp.
Review Source:More restaurants than I can count ruin a potentially decent meal by putting hot food on a COLD plate. The result is COLD or barely LUKEWARM food. When WILL they learn the secret to serving hot food?!!!
Had lunch here with friends recently and the spouse and I sampled each other's lunch orders. I didn't mind the salad being served cold :) But I did object when it was the soup. The attentive manager replaced it when we both complained, and we were grateful, but it was still not piping hot, just warmed a little more than before. (And I can't forget that originally the soup which we were constantly told would be ready in a minute, apparently slithered across the floor from the kitchen on its own legs as it took closer to half an hour to arrive.) Â I gave up at that point. Thus, I expected --- and got --- barely warm smashed potatoes (the sprinkle of cheese when mixed in didn't have a chance to melt), lukewarm baby back ribs and BBQ sauce, and the stodgy boneless buffalo wings were a total loss (should have tried the bone-in version as the boneless version proved the worst example of this dish that we've ever tried). And the side of cinnamon apples? Unless I was losing my mind, I could have sworn my memory was of something yummy served piping hot and decadently caramelized with cinnamon, but it came completely cold with no effort to warm it at all. And at this point, I totally gave up on the meal, packed it To Go and figured if I wanted it hot I'd have to do it myself at home ... where we always put the plates in the oven to warm :)
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