Dairy Queen Stores

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  I will never be back! My husband and I went to purchase an Ice Cream Cake for my grandmother's birthday. We chose one and went to purchase it. The cake said "SPECIAL $19.99" ....without saying anything a male employee grabbed the cake from the register and disappeared! I asked the woman what he was doing. She stated "OH, I'm sure he is writing on it for you!" The problem is, I never told him, or her, what the occasion was. He finally came back and I was completely FLABBERGASTED! He changed the price from $19.99 to $24.99!!!!!!!!!!!!!! I was so pissed! I asked for the manager and she wouldn't cone out. I explained to the woman that, by law, they cannot do that , and that they had to honor the price it (and several others were marked). They refused and I was told quote "we cannot sell it for $19.99"... seriously? I went outside and called the restaurant, I asked for the manager. Linda was her name....she told me that an employee from the Bryan store had made the cakes and priced them incorrectly. I told her that was her problem, not mine, and that it was in her bedt interest to honor the marked price or my next call would be her District Manager and then weights and measures! She said to come back and get the cake. When we got back the employees were obviously snickering about us. To the back was the male employee changing all the prices on the other "incorrectly" marked cakes. I have to tell you, I have not been MORE SHOCKED by the unprofessional, rude, arrogant and deceitful sales practice by these employees and management in MY LIFE! I will NEVER be back to this Dairy Queen. If you visit here, do it at your own risk! You have been warned ...

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  Posted on 09.08.13 Sara N.

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  The first time I went to this dairy queen in Caldwell I ordered the chicken strip basket when I took one bite it was so hard I couldn't eat it. I talked to the young man and told him the situation and he told his manager and they took care of it. Then the next time I went there was this past Saturday it was very slow when I stopped there and got me a peanut butter brownie blizzard, the crew were playing around and texting, the gal who took my order was very rude!!!! This will be the last time I will ever come to this place ever again!!!!!

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  Posted on 05.27.13 Sheila H.

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