Dunkin' Donuts

I ordered a smoked sausage biscuit. When my order arrived, I had a smoked sausage biscuit with egg and cheese! I also had a small drink-sweet peach tea- and paid the combo price because I was told it was cheaper. I returned the smoked sausage biscuit and told the worker I wanted just the smoked sausage by itself and the biscuit. No problem order corrected and returned. The sweet peach tea was AWFUL!  I returned it once and the worker prepared another only for that one to taste the same-horrible, like it was mixed with coffee or something. I finally asked for a sweet tea which was much better!! I got home(10-15 miles away) only to see that the workers simply removed the egg and the cheese! There were remnants of cheese on my biscuit and smoked sausage. This may mean nothing to you, but I was so so disappointed. Especially, when I have ordered smoked sausage biscuits before and NEVER had this problem at the Dunkin' Donuts located in Little Rock, AR (Kanis/Shackleford Roads location and the Cantrell Road location).

The owners must be very proud of their drive thru otherwise why would all the patrons get to spend such an obscene amount of time there in the morning rush?  All of the coffee is prepared fresh, obviously, again because the wait time is ridiculous what else could delay an iced coffee?  You are sure to come back...mostly to retrieve the correct order (which sometimes even the second go round is still incorrect).  I've never ordered a donut from this location, even when it was free on national donut day, it's highly probable I would've gotten a bagel instead. Le sigh. I'm a glutton for punishment. I keep giving them another shot, cause hey, we all have bad days. But the final straw has been purchasing a gift card just to have the recipient let me know it was not loaded.  Thanks, Dunkin! Time is money, take Exit 121 and save yourself some time by going to Starbucks.

This Dunkin Donuts location is fairly new. I had never been to any Dunkin Donuts previously, so I cannot compare to other locations. With that in mind:

The store itself is small, but lovely. It opens really early--we stopped for a study break around 6am and grabbed doughnuts--and everything is brightly lit and smells divine.

The staff there was average. The cashier didn't seem to particularly enjoy her job, or life in general. She just stood there and watched me look at the different doughnuts, even when I told her that I'd never been there before.

We didn't stay to dine in, but everything was clean, though there were likely few customers who had eaten that day.

The doughnuts themselves were pretty good. I particularly liked the blueberry cake, and (I think) sour cream glaze. The latter sounded so odd I just had to try it, and it was really good. The original glazed and vanilla frosted ones were just okay.

The doughnuts kept well for a couple of days, which is always appreciated.

All in all, Dunkin Donuts was fine, but I strongly prefer Krispy Kreme, for both service and quality.