Franks Pizzeria & Restaurant

Food is good that is why I have it 3 stars.  The service on the other hand is bad. The wait staff never checks on you or refills your drink. My wife and I went on a Tuesday and sat outside. It took forever for someone to take our drink order. We places our order then so we could get our food order in because we didn't know when the waitress would come back. I finished my drink and sat there until our pizza came out. I finally got a refill after 25 mins of waiting. The waitress seemed annoyed by us even though we never bothered her because heck we never seen her. The bedside manor of the workers is what keeps us away but the pizza is good.

I have to say that a restaurant like Frank's can have some charm based on its history, but everything from the curb appeal to the presentation is lacking, here. This all-food, no ambiance place needs a major makeover.

3rd Friday might have contributed to the craziness, but there was no hostess, and a wall of people was forming.  We eventually seated ourselves at a recently vacated and cleaned table. They were slightly understaffed.

Some things were just unfresh, sloppy, inadequate, unclean. The beer ad was filthy, the pepper shaker wasn't even close to full (aka empty), and you could just see a lot of grime on the menus. Stained and water damaged. Once more, when we got the Parmesan cheese, it had about an eighth inch left and it was taken away for another guest. This probably means they don't clean or stock their condiments every day.

The mood was tense there. Guests were hungry and were waiting for awhile to be served and staff was (literally) running around to keep their heads above water. Our waitress was awesome, despite. There was a busser I noticed who stood there with no mission other than bussing. He shouldn't have stood there, looking unproductive. I mean, come on man. If you're going to be unilateral in your responsibilities, you might as well hide in the back!

Now the food was incredible, but the bread basket was... cheap.  The red plastic basket came with a bevvy of butter and saltines and packaged bread pretzel sticks, and it was topped with (I'm not kidding) two pieces of sliced white bread in a sandwich bag. We never touched it.

The entrees were a different experience though. I had a pepperoni cheese pizza and some garlic cheese bread. The wife had some chicken Parmesan (that came with a salad that was "good, even though it had no tomatoes", some spaghetti that was "not great, but good" and a baked potato that she never opened the foil for because it was not inviting and she was pretty much full by then) that was burnt, but she liked it enough to bring the leftovers home.

Word to the wise, coupon or not, pay up front when you're ready with the receipt. I know if I come back, it will be for the pizza and it will be to-go. There is no atmosphere, here.

I ordered a pizza and some calamari.  The calamari was like rubber and the breading was horrible.  The pizza came and the sausage tasted like it was spoiled.  I then started looking around the place and noticed how filthy everything was dirt hanging off the vents just everything almost made me want to throw up.