We stopped here on the weekend en route to the Redneck Olympics, AKA the Crash-A-Rama demolition derby near Buffalo (which was awesome and you should go - because school bus figure-8 races!).
We both had the Bootsy Brunch, with bacon baked into the waffle and eggs on top. The food was tasty, cooked well and had a large but not ridiculous serving size. Highly recommended. I also had a very decent, large iced coffee for another 2 bucks. The music was good, old school Michael Jackson for our visit, which was nice.
It only gets three stars rather than four because the place both wasn't as clean as it should have been (all the tables were sticky and the bathroom was a mess) and service was remarkably slow considering the place was half empty when we were there. Entree prices seemed to be just a little high for the area, too, especially considering the divey, basement nature of the place and the cheerfully slackeresque, almost cafeteria level of service.
If I ever find myself in Syracuse again, I'd probably go back, because out of the limited options in the area this one was decent enough and still better than some dumb chain restaurant.
Had a great family breakfast at 12:00 on a Sunday (strawberry/banana covered waffle, buttermilk waffle with chocolate chips for our 9 year-old, and egg sandwich with spinach, tomato, bacon & swiss for my wife). The food was excellent and worth the trip (and hunt) from our hotel.
Required some wandering after Siri dropped us nearby on Marshall Street (Yelp's map is better). Â Crouse is directly across the street from the hospital parking garage -- walk up into the "Campus Plaza" (really a back street/driveway behind Marshall Street's shops).
We were worried it would just be a college student hangout, but the clientele was an ordinary restaurant group, including a few families with young children. The atmosphere was very cool/hip with awesome artwork. They were a little short-handed so the tables needed to be cleaned, but no biggy.
Overall an awesome meal and I would recommend it. I'll be back if I'm ever in Syracuse again!
I went here on Sat. looking for a great waffle to go. I placed an order at the counter, they were out of so many items that I ended up just getting a basic waffle with strawberries on top with a side sausage. The place wasn't packed and I had to get off to work, but I was shocked that it took 45min. to get my waffle! I checked in with the cashiers that seemed more interested in each others personal lives than they did with helping customers. They would tell me "Oh it's coming right up" but I started to realize that they didn't even check up on the order. Finally at 45min. I told them I wanted a refund because I had to leave. Suddenly they gave me my order.
The Waffle was cold and not even very good, the sausage I ordered was so undercooked that I threw it away.
I feel like this place has a great reputation and has lost the need for basic customer service.