Hooters

I have been to the Maryland Heights location many times.This location is Great as well. The food was Great & the service was Good.Enjoyed watching my favorite game on the many TV's. I have found my new spot for the Big Game!

Hooters wings are classic. Their grilled cheese is the best - American and Provolone. Ron Goudy was a great manager, not sure if he is here anymore, but if so, say hi!

I had a very bad experience at Hooters Florissant today.  The waitress was slow to respond to us, to the extend that we had to get up from the table to get our own drinks orders.  We brought some people there for their first experience at Hooters, and our guest got under cooked (bloody) chicken wings.  After returning the wings and getting a second batch, the wings were still unsatisfactory.  After attempting to explain to the waitress, she got an attitude and stopped coming to the table (and instead stayed talking to other customers that she obviously Favorited a lot).  She was visibly displeased with performing her job and acted as if any request for drinks was a irritation to her.  We were charged for things we didn't order, and even the manager failed to resolve the situation satisfactory.  The manager showed an inability to resolve any of the situations and made things worst his attitude of indifference.  He was indecisive and one point he stood at the table for what seamed like 5 minutes while telling us he was trying to decide what to do to resolve the situation.   The manager seemed opposed to any comps for the under-cooked wings, and showed his displeasure when he finally did.  

I've been to this hooters over 50 times (and have Yelp and Hooters check-ins to prove it), but it's the way restaurants handle unhappy customers that really makes or breaks the place.  I was embarrassed that they treated my guest so horribly and I am completely disappointed at the manager's ineffectiveness.  I even mentioned that I might write about my bad experience, and he shrugged is shoulders in in difference.  

Manager Michael Urda was very ineffective.  I spent so much time talking with him about how unhappy my guest were with their experience, I didn't have time to finish my wings (they got cold sitting there), and I left with them sitting there.

This is not how you treat regular customers, in fact he said he didn't care how many times I've been here and showed no desire to keep me as a regular customer.  Knowing that if there is ever a problem, the manger is unable to handling the situation, I will no longer be able to recommend this place.

You may contact me for more information on my experience here.