Worst Restaurant Experience I've Had
I had heard rave reviews about this place from associated who had been there, so I took my girlfriend for a sushi date on a Friday evening. The atmosphere was beautiful, the food was pretty good (the wait was a bit long...), and the servers were kind. The place gets one star because all of that went downhill when there was something we ordered that wasn't satisfactory. The shrimp roll we ordered had a lot of cream cheese in it that overpowered the taste of the shrimp. My girlfriend tried one piece of it and couldn't eat the rest for that reason. We told the server and asked if it could be exchanged for something else. The server warned us that the answer would probably come back "no", but went and asked anyway. He came back a few minutes later and confirmed the answer. We then asked for other options. The server came back and told us that the manager said we had to pay for it and there were no other options. So we asked to talk to the manager, who we'll call Johnny. Johnny comes to our table and asks what the problem is and crosses his arms. We explain that one of the rolls we ordered was unsatisfactory, to which he replies, "You ordered it, so you have to pay for it". Johnny goes on waving his hands and raving about how he has a lot of customers and how they want to take advantage of him and not pay. We (still politely at this point) tell him that it's not our goal to take advantage of him or anyone, show him the largely uneaten shrimp roll as proof and asked if there were any options to resolve this issue. Johnny says, "I COULD CALL THE COPS...", insists that he has to stick with his standards, and demands that we pay or talk to the police. I've never been more insulted or bullied as a customer in my life. Avoid this place like the plague, people.
As a regular at Johnny's, the food AND service is always wonderful! In regard to "Jill S'" review, I've been served by the American male server plenty of times and he's always very pleasant and highly efficient! Go for yourself and be the judge. He's an asset to Johnny's Sushi House!!!
Review Source:The food at Jonny's is fantastic but the service is absolutely horrible!!! I live local and usually go to dinner there regularly but not anymore. Servers will pass by you 3 or 4 times seeing your empty drinks without offering you refills. The american male server there is extremely rude and provides terrible service. He is not friendly, and good luck if you need anything, he acts extremely bothered to get you so much as a refill. He will bring your check while you are still eating. Finally we decided to ask for another drink after receiving our bill without being asked and he made it very clear we were not welcome there any longer (even though we were friendly and said thank you for everything he brought us.) Unfortunately this is not the first time we have had a bad encounter with him at Johnny's and for this reason we will not be returning.
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