Quaint, aged and slow, don't expect anything 'beyond average'! Â Just because I don't like it, doesn't mean I won't be back! Previous reviews are pretty much on point with their comments of Lee's... not a bad place considering this area of Virginia's establishments tend to be closed more often than their open! So if looking for a hot meal, on par with run-of-the-mill fast food prices - this is the place! We waited a good half hour to be waited on, 20 minutes to be served (teppid food), and had a hard time collecting our bill! Although better than any McD's, the meals we had consisting of a ham and cheese sandwich and liver and onions, at best were frozen entres either nuked or warmed over... although tasty, not great. If you go with the intent of getting fed economically, and you don't demand mediocre service and fare by all means this place will work. And, as WineNDiner noted, it is the elderly hot spot, and the atmosphere reflects it in the staff's breakneck slow speed! Their portions aren't to write home about, and I agree with other diners - but if you're hungry, and there's no other place open (on purpose) in town, you won't be hungry when you leave.
Review Source:TERRIBLE SERVICE!!! Â I ordered a chicken parm spaghetti meal that comes with a side salad and bread. Â The waitress forgets to bring my salad out before my entree. Â Of course I'm upset over her screw up, but I remain cordial and politely ask if it was possible to order a desert to replace the salad. Â I ordered a meal that comes with a salad...and never got my salad, so I not only have been given shity service, but have to come out and ask for an alternative rather than one be offered to me by the waitress. Â The waitress said "sure that'll be fine to replace this with a desert", and brought out the desert. Â When I go to pay for my meal, I noticed that the desert was charged on my ticket. Â I explained the situation to the cashier and she argued with me and told me that I still had to pay for it anyway and that I'm just out of luck. Â She also said that the waitress doesn't know what she's doing, but I still have to pay for it. Â How stupid can you be to make a comment like that - your waitress "not knowing what she's doing" is NOT my problem...what is my problem is that I'm dealing with terrible customer service plus was promised a free desert and ended up being charged for it. Â I thought at first that she just didn't understand the situation correctly, and after repeatedly explaining myself...I start scratching my head thinking "why is this so hard for this person to understand that the apple pie was promised to me for free as a result of the waitress screwing up my order". Â I couldn't believe that this girl was so oblivious and ignorant to the issue. Â I felt like I was speaking to a wall! Â
Finally, the cashier brings a manager out to address the situation. Â I will say that the manager was polite, and ended up refunding my money...as one would do to resolve an issue of bad customer service. Â Kudos to the manager for understanding the common principle of customer service. Â The cashier made a sarcastic comment after the manager refunded my money and said "wow you're really lucky that you got an apple pie over a salad"...still, she just didn't get it that the waitress screwed up my order. Â How am I lucky? Â I just received terrible customer service and had to argue with the cashier over a mistake made by the waitress. Â I would have much rather had my salad with great service over an apple pie and an argument. Â
The funny thing is that I'm from out of town and will be staying in Kilmarnock for three straight weeks, and my only option for food is eating out. Â Given the lack of options, I would have eaten at this place on several occasions. Â I would say that this place lost a good 10+ meals out of me over a $4 apple pie. Â Even more so, there are about 9 other people with me that are also from out of town, and trust me - the word will be spread to everyone I know about this place. Â Not smart business at all!!!
If the owners see this review, the waitress's name was Carter and the cashier was a short black girl (can't recall her name). Â I ate here on July 10, 2012 at roughly 7:30pm. Â These two employees have done an absolute terrible job representing your business. Â I hope this feedback helps you address the issues you have at your restaurant.
My girlfriend and I drove up to Kilmarnock on a Saturday in mid-January for her grandfather's birthday. Â Because it's his favorite place, we went to Lee's. Â My girlfriend explained to me that the reason he likes the place is that there would typically be a lot of locals there which would enable some "This is my granddaughter, she came to visit me!" boasting. Â Also, the pie.
I'm not sure what the deal with the pie is. Â My girlfriend and her grandfather raved about the lemon pie, and I think her grandmother loved the chocolate pie. Â I didn't think there was anything particularly impressive about my cherry pie, though.
The rest of the food was likewise at best unimpressive. Â That would have been my unmemorable barbecue sandwich. Â I asked for hot sauce to put on it. Â I should have asked for it sooner so I could put it on my bland Brunswick mush. Â Supposedly it was Brunswick stew, but I don't think something deserves that name when it a) has the consistency of damp shredded wheat and b) has no recognizable flavors beyond the potato chunks. Â The fries had recognizable flavor, though: Ore-Ida.
Also, they told my girlfriend she could get her cheeseburger on a wheat bun, but it came out on two slices of wheat bread. Â Buns and sliced bread are different.
Just as other reviews have said, it's like taking a step back in time. Â Definitely a place for the locals. Â While I was there everyone talked to everyone -- it seemed like I was the only stranger!
The food was decent (there weren't many options in town and i assumed this was as good as it gets here). Â It was served hot and fresh. Â I ordered the fried chicken and it was delicious. Â
Prices were reasonable and service was prompt and friendly.
The other two reviewers missed the mark with their reviews. Â This is a family style restaurant that features simple, basic, food at great prices. Â Yes, lots of fried food, but the locals know that walking in, and Lee's is usually packed for lunch and dinner. Â I'm not a fish fan, but people have told me they like the flounder. Â The chopped beef is good, and my favorite is the spaghetti and meat sauce. Â The highlight of a trip to Lee's are the homemade pies - many choices, and they are indeed homemade. Â It *is* like a trip back in time, but in a good way - friendly service, good food, great prices...and did I mention the pie?
Review Source:Never in my life has there been a restaurant I wanted to review more vigorously. Lee's is the type of restaurant that survived by virtue of being the only restaurant in town. If you walked into the kitchen you would find cans and frozen foods, if you walked back out into the dining room you'd find 1964 and now fried and heavily boiled foods. My husband lived in Africa and ate whatever the natives did while he was there and his iron stomach - I'll try anything - it'll be fine if I scrape the fuzz off - palate couldn't manage to choke down his fried seafood platter. That dinner they served Indiana Jones was better.
Review Source:
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