Let's Talk Tickets

I purchased 5 NON-REFUNDABLE Lexus Club Box tickets for Game 2 of the ALCS (Texas Rangers  vs. Detroit Tigers) in Arlington, Texas on October 9, 2011 through Let's Talk Tickets for a total of $589.75. For those unfamiliar with The Ballpark at Arlington these are very well-situated seats that are wider than all the rest and come with concierge service to your seat.  My card was charged immediately and I received confirmation via e-mail right away.

The game ended up being rescheduled to the next day (October 10) due to rain.   I was appropriately notified by Let's Talk Tickets via e-mail about the change.  There was a $15 charge to pick the tickets up near the stadium, which I paid.   As I approached the stadium I  called to get directions and confirm that they had the tickets--I was told that the tickets were ready and waiting and I was given directions to the pick-up location.  This was approximately one hour before game time and 20 minutes before I arrived at Lower Level Tickets (the designated pick-up point).

When we arrived at Lower Level Tickets approximately 20 minutes later to pick up our tickets we were dismayed and disgusted to be told that MY NON-REFUNDABLE PRE-PAID tickets had "accidentally" been sold to some one else!   I couldn't understand how this could happen when I had just confirmed that they were there 20 minutes prior!

I was basically told that I was SOL.  The guy at Lower Level Tickets said he "would try to get us in the stadium"  which is dummy-speak for nosebleed seats that weren't even together.  No thanks.  No comparable or alternate tickets with 5 adjacent seats were offered.   They said they'd give me a refund of my purchase price.  I asked to speak to the manager but he refused to come out.  No apology, no nothing.

I then had the unenviable task of going back to the car empty-handed to tell my two grandsons (aged 7 and 5) that we got ripped off and they were unfortunately NOT going to their first Ranger game that day.

I called the broker at Let's Talk Tickets in New Jersey (Rob Giaconia) since he was the one I actually paid the money to online.  He was unapologetic but said he'd give us a refund.  I said that he needed to do one of two things:
    1) get us in the game in comparable seats TOGETHER, or
    2) get us comparable seats for the next home game (this would be                Game 6 IF the series came back to Texas).  I felt that even this was pushing it because there might not even be a Game 6!

Rob chose to do neither because he said if there was a Game 6, that those same tickets would be a little more expensive so it would cost him money.  The way I see it, they made a HUGE mistake and should eat any loss they would sustain to try to rectify the screw-up.  

Apparently that is not how either of these companies do business.  Both the agent at Lower Level Tickets and Rob at Let's Talk Tickets could not have cared less and to add insult to injury, Rob ended up SCREAMING at me on the phone!

The whole family  was extremely disappointed since I promised to take the little ones to their first Rangers game. I am aware that sometimes crazy things happen but I do expect that any business worth its salt would step up and try to do the right thing to fix the situation.  No one took any responsibility for what happened.  They should be ashamed to do business that way.  

BEWARE!  You can use these guys and pay for your tickets but you won't know for sure whether you will actually get them!  

I am taking my grandkids to Game 6 and I already bought the tickets but I sure as heck didn't use these jokers again.  I'd give them no stars if it would let me.

These guys were awesome. Thanks to them I had one of the best concert experiences of my life. I was really scared at first because I actually found them via Craigslist, and then I looked them up and they had a poor grade on the BBB site, but upon reading the site further I found that ratings can be poor simply if the businesses don't send in information.

So I found out about the Rock&Roll Hall Of Fame concert at Madison Square Garden totally last-minute. I can't remember who I spoke to from LTT, possibly a Jonathan, possibly someone by another name, but he was very friendly, really good at staying in contact, and got me a deal that was like $75 below face value. Granted, this was literally hours before the show, but still. I was really happy that it was a credit card transaction over the phone. This was the first time I had done such an impulsive concert buy, so I was scared that I would be getting all kinds of bogus charges on my card, but I checked my statements and it was a seamless transaction, at the correct price. Awesome!! I would definitely call these guys again if I'm looking for a hard-to-find ticket.