Linne's Pastry Shop & Deli

Reviews & Tips

• 0

  It is with heavy heart that I write this review... My parents got their cake from Linne's 50 yrs ago this year.  I wanted to support and be happy with this place.
  
  We ordered a 3-tiered, square, white cake with ivory butter-cream frosting and a sheet cake for enough to serve 175 people. Each tier was supposed to be simply decorated - one with polka dots, one with squiggles, and the third with swirls. My mom and I provided the flowers and topper for color. Diane assured us that if we brought an ivory napkin from the venue they could match it to the cake. We brought one to them two weeks before the wedding.
  
  The morning of my wedding day we get a call and they can't figure out how to get into the venue to deliver the cake. My mom is upset and stressed and I spend quite a bit of time on the phone with the planner, venue owner, and Linne's trying to corral everyone and figure out which doors are open. Ends up they all were, they just weren't at the right place.
  
  I get to the venue to get ready and am asked, "Susan, what color of cake did you order?" Huh?? "Ivory." "Well, it's pink." WTF??? Pink? I am not a pink kind of person. I honestly thought she was yanking my chain. Well, sadly, she was not. The cake was light pink. Seriously? How do you bring a pink cake over and not think I'll notice? I called and she gave me some lame excuse about how hard it is to match ivory and you have to make it darker because it fades while you are driving, etc. Okay, if you can't match ivory, just tell me - I would have stuck with white!
  
  Then, the decorations - we paid over $400 for this cake and my sisters and I could have done a better job of decorating. I was SO disappointed. Not sure if I can post pictures, but if I can, I will. The actual cake underneath all the icing was chunked together and uneven.
  
  My mom called and met with Diane. She did finally agree to give her the $50 tinting fee back - since it was tinted pink. But, as far as the extremely poor quality of the cake and the decorating, she gave her nothing.
  
  I called a few days later and tried to talk to her. Honestly, I feel like a 50% refund would have been reasonable. I asked her to have Bill (her husband and owner) call me to discuss it. He has never bothered to call. I think 3 months is a reasonable amount of time to wait for restitution.
  
  She stated that they did the cake to the best of their ability and that was pretty much it. The pictures in the book that they showed me do not reflect the quality (or lack thereof) of cake decorating skills that I received. I wonder if they would be proud to show off the pictures of my cake. I somehow doubt it.
  
  Pictures are posted on my profile.  See for yourself!

  Review Source:

  Posted on 10.14.10 Susan B.

  • Report