Mamma Maria's Carryout

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  I'll give these guys 2 stars because I've been there two times; first was good, second was pathetic.
  
  The food was decent, par for the course in terms of local sub/pizza joints.  Pizza sauce was slightly sweet, which I like.
  
  Called and ordered lunch today, $6.99 special: 8" cheese steak, fries, soda.  Guy took my info, said 15 minutes.  20 minutes later I showed up, gave him my name and he looked at me like I had 3 heads.  Repeated my order and he said "did I take that order?"  Well, he's the only one there so I'm assuming so.  There was ONE other customer when I came in, wasn't busy.  A little lady showed up and started writing down my order.  I was pressed for time and couldn't wait ANOTHER 15 minutes.  I said "don't bother, I don't have the time" and walked out.  They're not the only sub shop in Jarrettsville!
  
  Do you think they apologized for COMPETELY missing my order?  NO.
  Do you think they made any attempt to correct the situation, other than "here, I'll take your order...AGAIN...and you'll wait 15 minutes"?  NO.
  Do you think they made ANY indication that they acknowledged their serious f@#% up?  NO.
  Since they have my cell phone number after I ordered, do you think they made any effort to contact me?  NO.
  Do you think they made any attempt to keep me as a customer?  NO!!
  
  Seriously.  Someone calls up, places an order, you acknowledge it, you forget about it and...THAT'S IT??  WTF is wrong with these people???
  
  Think I'll be getting my pizza and subs from Madonna Seafood from now on.  Wouldn't be surprised if I see a "For Lease" sign on these clowns' window soon.

  Review Source:

  Posted on 12.20.12 R H.

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