Margaritaville

Over hyped and underwhelming

I love that it seems I'm boarding a ship but all the decoration and famous name backing can't bring tasty food or much needed crowds here.

We stopped in for Happy Hour and left less than thrilled. Only one beer made the Happy Hour list -  Fin lager. Let's talk Happy Hour food - the only decent sounding item is the Volcano Nachos which are not included. Why not? Everything is still over priced during Happy Hour when every app is 50% off.

So, we ordered the Lump Crab, Shrimp, and Mushroom Dip with Garlic Toast. It was awful! The garlic bread was inedible because it was soaked in oil/butter. We asked the bartender to bring us chips instead since it was terrible. She said she'd have to charge us for them!!!!! The dip was missing the lump crab but not the fishy taste. The shrimp and mushrooms were lacking as well. The dip got runny and didn't have the Cajun kick one might expect.

Overall, this  place wastes away in Westgate except possibly on game nights. Enjoy a sugar loaded tiny fruity drink if you want, but I doubt I'll be back.

First let me say that I am a HUGE Jimmy Buffett fan.  I found myself in Scottsdale for the better part of a week, so the 30 minute drive across town to Glendale wasn't even something I thought twice about.

I wouldn't do it again; this place is truly awful.  I sat at the bar, which I normally do if eating alone, because the service is generally more attentive.  Not here.  They did offer me a drink right away and I ordered a Margarita (Jimmy would approve), but had to ask for a menu.  Bartenders should always offer a menu.  I made my selection in 2 minutes (Cheeseburger in Paradise; what else!), then proceeded to wait 10 minutes for the bartender to come back.  She and two other employees were huddled in the back of the bar talking to each other, ignoring the patrons.  I sure as hell wasn't going to yell at them over the music (oh yeah, the music sucked, but I'll get to that later).  She finally turns around to see me giving her the cold stare, and came over to ask "Are you ready to order?".  My reply?  "I've been waiting for 10 minutes".  She shoots back "Well there are lots of use here" with attitude.  Yeah, there sure were lots of you there, and you're all ignoring your customers.  By the way, my receipt said her name was "Jenna" number 1003, so yeah Jenna I'm calling you out.

Burger arrives in a reasonable amount of time, and it's also not impressive.  Just a premanufactured burger they threw on the grill.  Jenna even managed to refill my glass a few times, and was prompt when offering dessert.

On to the restaurant as a whole: It was not the immersive Jimmy experience I wanted.  While I was there, the audio/visual system played Warren Zevon, Prince, some Country crap, and Gloria Estafan (!).  Really?  When I go to a Jimmy Buffett property, I want Jimmy 24x7.  Play his concerts, there are literally hundreds of them.  Does Jimmy approve of this?  Has he seriously ever even been here?  I can't believe he'd approve of this crap.

The decor however was pretty much exactly how I think it should be.  Lots of boat metaphors and fishing equipment.  The gift shop is excellent and the attendant there was wonderful.

I'm sure now one of the managers is going to comment to this review and apologize for my experience.  You know what?  You need to do more than apologize to every single person who writes a bad review of this place.  Every single review of this place is 3 stars or less, which is pretty pitiful.  You need to get your staff to pay attention to the customers, and you need to improve the food quality and change up the music a bit.  That isn't too much to do really, as the location is good and the atmosphere is fine.  Jimmy seriously wouldn't stand for this if he knew what was going on.  So, instead of apologizing send me a free T-Shirt or something because your apologies aren't gonna do it for me as I live 3,000 miles away.  My email is <a href="mailto:e2346437@gmail.com">e2346437@gmail.com</a>.

Not impressed with the food, but the atmosphere is fun which must be the only reason why the place has this much business. Well that, and the fact that its at Westgate.

The service was as expected, friendly and attentive.
The prices, even during Happy Hour, were fair to poor at best.
I had the wings which were not that great and tasted like they were frozen many times.
My wife had the seafood dip which was more like seafood soup with cheese melted over it. It comes with garlic bread that was also straight from the freezer.
So to sum it up, if you want to be overcharged for food you could pull out of your own freezer, go here.

I wont be back.