Moe's Original Bar B Que

Excellent BBQ (I had the chicken on all three visits). Clean restaurant (including the restroom!); friendly staff, ample seating, delicious food.

No smoke flavor  in the pork bbq and sides(collards and black eyed peas) were devoid of flavor. Subpar bbq all the way

Normally when I'm checking out a chain BBQ joint, I make sure to not get my hopes up too much.  But with a friend of mine recommending that I give it a shot, I decided "why not?"  And I usually don't write reviews after the first visit, but I decided to after this experience.

As I walked up to the door, I could smell the smoke, and the sight of logs out back gave me hope.  I walked up to the counter and ordered a smoked chicken sandwich "Alabama style" (which means they add slaw and Alabama white sauce) with potato salad and banana pudding as my sides (more on that later).  The total (with a $2 tip) was just under $12.  The price may seem a bit steep, but the price included my beverage.

First off, the chicken on the smoked chicken sandwich was a mixture of white and dark meat and was smoked quite nicely.  The sandwich was sauced just right, with just the right amount of slaw.  

And for the sides...  they're served in small plastic cups and could be construed as being a bit on the small side.  The banana pudding I ordered was actually the color of bananas (and not that neon yellow that you often see), with a vanilla wafer on top and on bottom.  Not overly sugary and adequately pleasing.

And for the potato salad... well, I never got to taste it.  When I first received my meal, I discovered a hair in my potato salad.  I asked for a replacement, only for that replacement to also have a hair in it.  Frustrated, I asked for a completely different side (baked beans).  I was brought out an order of baked beans (which had a bold, tangy flavor that I prefer).  A few minutes later, the manager came over with a $10 gift card and apologized for the potato salad incident (and also let me know that they trashed that batch of potato salad).  Before leaving, she also gave me a second batch of banana pudding.  

This was an excellent example of customer service, and I'll definitely be returning!