Papagayos

Yelp reviews of Papagayos are a good example of why not to trust Yelp reviews. Had a pretty decent dinner here tonight, the service was fine. It's too bad when someone has a bad experience they feel they have to go overboard ripping the place. Then, when someone has a satisfactory meal, they usually go home and don't write anything. This is a Mexican food restaurant. Don't go here expecting more and you won't be disappointed. Ask the waiter what they suggest and ask some questions. Simple. I sampled the whitefish taco and really liked it. Also ate most of a grande tostada and it was above average. I wonder how often people get bad service because of what they bring to the table. Sometimes a smile, a please and a thank you help produce good service.

Came to Papagayos on a quick trip up the mountain. I had never been to this place before,  but there isn't many places to choose from, and it was either Papagayos or Micky-Ds.

As soon as we walked in, it felt like everyone was staring at us. The bartender, some of the other staff, and a whole table of servers who were on their break in the dining area. It was a little odd, but we just chalked it up to being from "out of town." We were seated promptly, and chips and salsa were brought out, which were OK at best. The real let down here was the service. We sat at our table, eating chips, waiting for the server to take our drink orders for at least fifteen minutes. The server passed us several times, but just walked past us and wouldn't even acknowledge us. The table of servers on their break were seated a few feet from us. They also saw us, but no one bothered to help. We were considering walking out of the place when a completely different server shows up, states that she is just starting her shift, and takes our orders promptly. Our new server was great, brought out our food quickly, and never let our glasses stay empty. But it took 15-20 minutes of sitting around before she arrived. Why didn't anyone else take our order? There were clearly enough servers there!

As for the food, the portions are pretty big. I got the Chili Colorado plate, which came with six tortillas in a tortilla warmer. The meat was nice and tender and delicious. The rice looked like it was going to taste hard and awful, but it was actually okay. The beans were a little bland, but I don't think I had any room left for them anyway. My friend got a small tostada salad, which was huge. He said it was tasty, but just too much to eat.  Overall, we were satisfied with the food. It's not completely authentic Mexican food, but it did the trick.

I'm not sure if we will eat here again after this experience. As I stated earlier, we were on the verge of walking out when our new server arrived. It should never take 15-20 minutes after we sit down for a server to take our drink orders, especially when the place isn't even very busy. And we know they knew we were there, as the staff all looked at us as we walked in. Just poor, poor, poor customer service. The two stars that they get is for the great server who DID arrive and did her job very well. If not for her, we would have just left.

1st timer - tip - house margis good blended with no salt! Chicken enchiladas were VERY good. Chips and salsa above average!!! I do like it hotter - but - this worked out for everyone in the group. A VERY HOT day and those cold, delish margaritas hit the spot!!!