The Pavilion at Harrah's Rincon Casino Hotel

We went to brunch here and were disappointed with the service and the food. A few of the servers have very poor attitudes and act like they do not want to work there. The food is ok...I prefer Pala's buffet...I spoke to a supervisor and she was not at all helpful. The staff appears to need customer service skills and training. beware of the attitudes by the staff and the buffet area.

I went to Harrah's to see Incubus live, something I have wanted to do since I was a kid. Incubus is my absolute favorite band and let me just say that seeing them play was a dream realized. With that being said, I don't need to write a review about them because everyone already knows that Incubus is amazing.

This review is illustrating my experience at this horrible venue. To begin, the concert started at 9pm. I made sure to be an hour early, but there was a huge accident on the only road leading into the venue that caused us to miss the first 45 minutes of the concert upon arriving at the venue. Mind you--the concert started right at 9pm and was only going until 11:30pm...with no opening acts.

I would be able to get over missing 45 minutes due to the fact that the accident was uncontrollable, but once we arrived, the parking was an absolute disaster and completely unorganized by the venue. They kept shoveling the madness of cars to a lot over a mile away with no shuttle service, expecting everyone to walk all that way with the concert already have started. When I asked for help, the venue personnel were beyond rude, unhelpful and for lack of a better description--void of any working mental capacity.

After driving around for what seemed like hours, in tears of frustration because it was looking like I was going to miss the concert entirely; luckily, just LUCKILY, I found a spot near the entrance of the casino. I literally ran to the entrance so I wouldn't miss any more of the concert. By the time I was in and seated it was 10:30pm  and only got to see one hour of the show. There was a one song encore and as soon as the last note ended the lights were on and the venue personnel was kicking everyone out.

Hands down--best band I've ever seen live and worst concert/venue experience I've ever had. I wouldn't go back to this venue even if the Pope was performing and I recommend to whoever is reading this review: do not waste your money at an event or concert at Harrah's Rincon. You will leave cheated and treated poorly.

Sound quality seems to have improved a little bit.  And beers were only $3.75 this year.

Still same set up, still kinda cheesy.  Still a whole lotta awesome.