Railshake Brewery

Been there twice - not sure I'll give it a third try.

1st time- had to interrupt a waiter and the bartender to ask if the kitchen was open. It wasn't because it closes at 8 on week nights. We sat at the bar and had a drink. Decided to take drink outside. A waitress passed up 4-5 times and after being out there 10-15 minutes she finally came over, leaned in and told us "Um, you know the kitchen is closed, right?"
2nd time - made sure to get there early enough to eat. Snagged a table right away luckily, and a waitress came over quickly to get drink orders. After that it went down hill. After appetizer, during meal , sat with no drink for 15 minutes, yep - we timed everything this time. Waitress came over and asked if we wanted a refill. After 10 more minutes of no drink, I stopped another server to get my refill. My meal was luke-warm to cold - fun way to eat something with a cheese sauce on it - all cold and crusty as opposed to warm and runny. Never received part of my meal, and waited 15 minutes for the check. After another 8 minutes of waiting for her to come back and make change - we gave up and rummaged for enough change to make a tip.

So - ideas:
Staff should have designated tasks - bartenders should tend bars and waitresses should wait tables. Everyone running around getting their own draft beers and sodas seems like a terrible idea - and experiencing it is worse.
Get a greeter and have designated sections for servers so they can keep better tabs on their tables - and maybe even deliver food warm.
If you don't want designated areas - a food runner/ bus person would help.
Oh, and hire experienced staff.

The food was decent - even cold. Probably would have been really good warm.

The food, beer and atmosphere are great.  Such a fun place and a great menu to find in Highland. We had the fried pickles to start.  We also had the beer cheese soup and gumbo. Both were perfect. Will order again for sure. The special for the night was the seafood ravioli which was a surprise hit for me. Loved it!

The best part is the beer on tap. Such great beers. I will have to try more in a future trip. Too many to sample in this 1 visit.

Service was fabulous. Definitely will visit again.