Should be a zero. Horrible service. Server had an attitude and screwed things up so royally that we never ordered food. We have been here several times but will not return. To his credit, the manager tried to make things tight but it was too late. Â The details are, we asked to have the she crab soup blended if possible because my wife's jaw is wired shut. The server said "we're too busy, if I ask the chef to do that he will throw me out of the kitchen" ... Having both been in the restaurant industry in the past, we knew that they may it be able to blend the soup, but the servers response and attitude were inexcusable. Hoping that things would improve, we ordered drinks. My wife ordered a frozen margarita. The server returned with a margarita on the rocks. When reminded that we ordered the drink frozen, he acted as though he didn't know what we were talking about. He was sullen and nasty when we asked for a straw for my wife's water. We he brought the margarita back, it still had chunks of ice in it and he continued with his negative attitude. We had enough and decided to leave immediately, but stayed to speak to the manager. He tried to rectify the situation, but it was too much already.
Review Source:Had dinner here tonight on the recommendation of a local, and we were quite disappointed.
First, I ordered a glass of wine, which was priced fairly, but ended up being incredibly tiny (MAYBE 3 or 4oz).
Next, they brought some bread. They were decent rolls, but they did not give us real butter, only some sort or margarine, which was gross. Who doesn't serve real butter these days??
I got the caesar salad, which was actually pretty good.
Then, the entree. Ohhhhh, the entree... As this was the last night of our vacation, I decided to splurge and get the filet mignon. I ordered it medium well. When it came out, it was medium rare at best. The server noticed immediately, apologized, and took it back to the kitchen.
When she returned with my meal, the steak was still red in the middle (I'd call it medium), but certainly not medium well. I didn't mind much and just decided to keep it that way. However, the owner (Scott) stopped by shortly after to ask if everything was okay. We explained the situation, and after telling him that I didn't want it to be sent back again (at this point it was completely burned on the outside anyways), he said "Well? Do you just want me to take it away and not charge you for it??" in a very rude and exasperated tone. I said that wasn't necessary, and he stormed off without even apologizing.
Even aside from the appalling treatment, the food was horrible! My steak was full of gristle and tasted nothing like the quality of a filet. I had to soak it in the provided steak sauce for it to have any flavor besides 'burned'. The baked potato (terrible side dish, btw), was not fully cooked. My mom ordered the crab cakes and said they didn't taste fully cooked either. Oh, and I think my water glass was empty for about 90% of the meal.
After we finished the waitress offered a free dessert (she was very friendly, and probably the only redeeming quality of the place), which we took to go. Nice gesture, but still not an acceptable tradeoff for the way the owner acted.
Overall, Scott's was the worse restaurant experience we had while visiting HHI, and it was probably the most expensive too!
The waitstaff was very good and the location is great; and that's what you're paying for, the location. This is is a very high priced Restaurant and the food does not measure up.
I had herb crusted grouper. It was a nice sized piece of fish and cooked to perfection. Now the down side. How can something "herb crusted" have zero flavor and no crust. The side vegetables had NO FLAVOR at all and the side rice was stuck together with very little flavor.
The fried shrimp was indeed lightly fried with no grease AND, you guessed it, no flavor.
If you are going to charge top dollar you need to be creative and bring it with every dish and everything you serve. There is much better on the island.