Horrible service, food was not good. My eggs were overdone and had lunch meat cut up in them. We had to go up to the bar to ask for coffee refills where we were told there wasn't any ready. There were only 4 tables of people and 3 waitresses. How do you not have coffee ready at breakfast?
We had been here a couple years prior and gave it another shot. BIG MISTAKE!
After having a couple bad experiences previously I came back with a friend to give it another try and I noticed a huge change in service. We got to pick where we wanted to sit, the waitress who was also the bartender got to us as soon as she could and was very friendly. The food was great, reasonably priced and came out very fast. Overall I think I'll go back it would be nice if they added cocktails and drinks to the menu though
Review Source:Terrible Service
I went to this place to watch football in the morning because I was checking out if the Workdmark resort.
I sat at bar and the bartender never smiled once the entire time. I ate breakfast and lunch and both times I had to ask for silverware both times.
She just sat on the counter begins the bar the entire time and read a magazine.
A few regulars came in and had 1 drink. I think they would have had more if the girl would at least smiled at them.
A lady that seemed to be the manager came behind the bar and never checked in anything.
I guess since there isn't much going on in Birch Bay, they have a captive audience.
Terrible service all around, not just the bar. Several table guest came to the bar because they couldn't find their server.
Terrible service, decent food.
We walked in and were greeted by...no one. We just picked a seat which was fine. After a couple minutes, we were brought flatware and menus by a child (labor laws anyone?). Service overall was slow, food was mediocre at best. The prime rib was at least a third fat, though it was prepared well. The salad was out of a bag with some lettuce already turning brown. Overpriced for what you get.
Review Source:For a sleepy beach town this place isn't horrible, but I have a very limited opinion. We were meeting my husband's cousin for drinks. We got there first and it took a little bit of time for us to get served. And when our companions joined us, it's almost as if we didn't exist. The bar area was not that crowded and it took a couple trips to the bar before we were finally able to round up some drinks for the other couple.
The drink was honest, but the service wasn't the best. I'd rather stay at the house and drink wine on the back porch.
Please do not ruin your vacation by dining here. My best friend, her daughter and I stopped by for dinner during our vacation. We were seated outside as requested and the waitress told us it would be a few minutes to get to us. Fine. Our order was taken about 15minutes later. Our salads finally arrived about 45 minutes after that. My best friend's 8year old daughter was getting quite hungry for her corn dog. The waitress apologized. After waiting another 15 minutes or so, my friend decided to go talk to the owner and told him that we were getting quite hungry. His response:
WHAT DO YOU WANT ME TO DO ABOUT IT". He told her they were "the only place in town", which was a HUGE LIE. You can SEE other restaurants down the street.
I approached the manager/owner after that and told him that good customer service involves CARING whether or not your customers are  happy, and that INSTEAD of asking "What am I supposed to do about it", he should have offered an apology and a discount. He REFUSED to apologize and was quite confrontational about it.
The corn dog finally arrived, however our adult meals had not. We let the  8 year old eat her corn dog and there was still no sign of our meals.  We then put 20$ on the table to cover our salads, corn dog and beer, and WALKED OUT. As we walked out, we noticed a couple of other tables complaining about the food quality!
We went down the street to DEE'S DINER and they fed us and treated us well. They also reported that they get a LOT of angry customers in after walking out of the "Shores".
Please do not support the asshole who owns the Shores in Birch Bay!!
This place is nice and is close to the Worldmark Resort. They have a great selection of seafood and salads. The garlic bread they serve with salads is to die for. The staff is friendly and the service is fantastic. You feel like a real part of the crew. Shores is a great hangout spot in Birch Bay. I highly recommend you stop by for a meal.
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