Shrine Asian Kitchen Lounge & Nightclub

all i have to say about this club is i will never be back!!! assholes!!

Hello,

I cannot begin to tell you how disappointed i am. I came to foxwoods for a girls weekend out. My sister recently found out that she has a medical condition that prevents her from being able to drink alchohol.  We are at shrine and they refuse to give her water... the only beverage she can medically drink. I am outraged.  This id clear discrimination against disabilities.  I will be contacting my lawyer.

If I could give "zero" stars, I would. The service at Shrine is awful, literally the worst I have ever experienced. I can't speak for the food because, unfortunately, we didn't get past ordering drinks before leaving.

And as a preface, I have never posted a review and generally don't complain about service. I worked as both a hostess and a waitress for many years in college and even post-grad to make extra cash so I know how some customers like to complain just for the sake of complaining. Trust me, that's not how I generally react to a situation where a waitress is busy and can't tend to a table's every demand, etc. I'm a nice girl who is very understanding of how stressful the service industry can be.

With that said, last weekend my friends and I went to Foxwoods to celebrate a 30th birthday. There were 13 of us in total. We had a great experience at Foxwoods until we went to Shrine around 9:30pm on Saturday night for dinner (in the upstairs section). The birthday boy went up to the hostess stand to ask about seating for 13, and the two hostesses not only didn't greet him, but stared blankly back as if to say "huh?" when he asked about a table. They eventually mumbled about not having space, but that we could "try our luck in the bar section" but meanwhile the place was EMPTY. They easily could have pushed tables together in the dining room. But nonetheless, the BAR WAS EMPTY! An entire row of cocktail tables plus bar seating. But instead of offering to push those tables together, they just said to "try our luck." So rude. So we did, we all walked into the bar section and sat down and starting pushing a few tables together. After a few minutes of not being greeted, even though we saw plenty of waitstaff standing around doing nothing, my boyfriend and I left our seats at the cocktail table and sat right at the bar. The bartender greeted us and took our drink order. Next thing we knew, the birthday boy came over and said he was told by the manager we need to leave because he was "too intoxicated."

Okay --- I'm not against restaurants using their discretion as to whether or not they will serve someone who is obviously very drunk and/or making a scene, but this was the START of our night at Foxwoods, so how "drunk" could we really be? Come on. They basically just didn't want to serve a large group. So I asked the bartender if I could talk to this manager, and she shrugged and said "she's right over there" and when she pointed her out, the manager looked right at me, and my friend, and walked away. Then the bartender said "well you can stay, but HE has to leave" pointing at my friend. Seriously? As if half of our group would decide to have dinner together and not include the other half. Simultaneously, another two of our friends had been served beers at the bar while this was happening. The birthday boy told them "we have to leave" and as they got up, the bouncer insisted that they pay for their unconsumed beer. When the birthday boy said "that's not fair, they didn't even take one sip" the bouncer threatened him with "do you really want to get arrested over two beers?"

That crossed the line. Not only were the hostesses incredibly rude (their ONLY job is to be friendly and welcoming!) the manager refused to come speak to us directly and then the bouncer threatened arrest. I don't even have words for how unprofessional the entire staff was. I understand that they can refuse service if they believe someone is too intoxicated, but that was so far from what the reality of the situation was. And even if he was too intoxicated, they handled it poorly regardless. They embarrassed my friend, on his birthday nonetheless, in front of all of his friends for no reason.

Point proven because we left Shrine, went to another restaurant within the resort and we were all served a delicious dinner and lots of drinks (even the "drunk" birthday boy!), so obviously we were not too intoxicated or would have been kicked out or cut off there!

We even continued to celebrate my friend's birthday until after 3am with frequent trips to multiple bars throughout the resort and constantly played games in the casino. If any one of us had been too intoxicated, we would have been cut off or kicked out of the resort by the pit boss, a bartender, or any other staff member. Everyone knows how many cameras are around that casino and if our group was being loud, rude or too drunk in any way we would have immediately been approached. But that didn't happen at all! Obviously the rest of the Foxwoods staff could see we were a large group enjoying a great Saturday night with drinks and gambling for my friend's birthday.

Bottom line is that the Shrine staff is full of stuck-up, rude, and inhospitable jerks who will never ever ever ever get our business again. I don't recommend going there under any circumstance.