Yearly rating for Algoma Steel Head Saloon is out.
We frequented Algoma Steel Head Saloon for 4 weeks and rated them on ten visits. We rated waitresses and the kitchen. Here are the results rated on a scale of 1 through 5. 5 being the best and 1 being the worst.
Waitresses: 4.5- The waitresses were very friendly and very service oriented. When it got busy, they were very apologetic for not getting to us on time. They were probably the best at trying to service us at times they were busy. I blame this on management and not the waitresses.
Kitchen Food Quality: 4.5- This is an outstanding rating, the food was great. Of the ten times we visited, there was only one time the food was not cooked to our specified request. The food is great quality.
Kitchen Delivery: 3.5- The delivery of the food is good when they are not busy. When they are busy, the wait time drastically increases. This indicates an improvement requirement in staffing or lean principles needed in kitchen. Not a big deal if you are a patient person.
Management: 3.0 - I brought my family to eat on the all you can eat fish night. This seemed to not work out very well for us. The wait for the extra fish was quite painful. I had the opportunity to speak with the manager who was very nice, but, seemed to defend the kitchen and not side on the side of me until I mentioned that this would be blogged on line.
So the overall rating is 3.9 which his pretty good out of 5. Keep up the good work.
Love this place. Â I live in Chicago but visit Algoma regularly. Â The staff is very friendly and the atmosphere is fun. Â The appetizers are good and there is an air hockey table. Â The place gets busy on the weekend with the all you eat crab and prime rib but it's worth it. Â Special shout out to (Dustin and Mandy).
Review Source:My husband and I came here when they were pretty new still- and we had the worst experience ever- we waited for 1 1/2 hours for our food. His ribs were burnt and I got the wrong food. Long story short- we asked to be compensated for our food and complained to the manager. So we decided to try again. We walked in and asked the bartender if we could seat ourselves- he said yea so we did- no waitress in sight. We sat down and waited maybe 5 minutes and she gave us menus and took our drink orders. Then we waited 10 minutes for her to come back. Then she brought our food ( we both had a sandwich...shouldn't take long right?) it was 18 minutes. (yes we timed it- especially after last time.) which was ok- especially since there was a table of
7 who had ordered before us. But- overall not impressed. Food was ok. But service was lacking and it was still slow. Probably because there was only one waitress working in the whole restaurant. Still- she took a long time for everything. I don't know if we'll be back.
* My husband and I loved Algoma when we rode through a few months ago so we made a weekend of it (June 29, 2012) and stayed at he Algoma Beach Motel (LOVED that place) and tried to eat at Steelhead. Â What a joke. Â The place had about 4 people at the bar drinking and a few other tables of 2 and one party of 6. Â It took 15 minutes for a waitress to come over, even though 2 others saw me desperately trying to make eye contact. Â They'd just look away and pretend not to see us. Â
We finally got a server and I actually ordered TWO PBR's because at the glacial pace of service I figured I'd save myself the hassle of a wait for a second beer. Â My husband ordered a tap of Blue Moon. Â I got one PBR about 15 minutes later, he never got his Blue Moon. Â I went to the bar TWICE but was completely ignored by the female bartender. Â I finally had to loudly say "Excuse me?!" before she would even look in my direction. Â It was funny that 3 people sitting at the bar mumbled "good luck" to me under their breath.
We order buffalo wings and burgers. Â We wanted the all-you-can-eat crab legs but knew instantly we'd never see more than one serving so begrudgingly got burgers.
Our food took forever. Â My husband's a Chef and I was server all through college (albeit 20 years ago) so this level of pathetic service and food wait was just a joke to us.
So she brought the wings WITH our burgers (even though we ordered them as an appetizer). Â The burgers were awful. Â THIN, and both our buns were soaked through with grease -- my patty was cut in half and falling off the bun. Â I said what the heck and my husband said that poor cooks cut it to check how far along it is but they usually try to make inconspicuous). Â They have a "fixing station" where you can dress up your burgers with condiments. Â But every single thing was in packets. Â No ketchup bottles or mustard bottles. Â Mayo...everything in packets. Â So annoying. Â Our server never brought my husband's beer, or my second beer and she never once checked back on us during our meal. Â Another 10 minutes trying to flag her down for the check and we couldn't wait to leave. Â I never saw so much effort put into NOT having to wait on your customers. Â Again, let me reiterate that there were about 10 customers here.
I'm a firm believer that you deserve what you pay for. No one offered us free food so when I get that kind of awful service and awful food, I have to tell people about it. Â I'm disgusted with that place. Â I left a note on the receipt that said "You seem like a nice girl but nothing you did for us constituted any kind of tip. Â The food was way below par but the real insult was your service, or lack thereof." Â In fact, I'd have complained to the manager but to no surprise to us at all by this point, she was clearly intoxicated. Â
One thing was clear and that was were in good company. Â 2 other tables of 2 near ours were expressing the exact same disgust and frustration and we commiserated with each other silently across the room with our eye-rolls and "what the hell" shoulder-shrugs. Â No one was happy that day.
We decided to drive to Algoma for the day and try this place out for dinner. The SLOWEST service I've ever experienced. We sat at a table and it took us 20 minutes to get a beer and place our order. The waitress was not very pleasant and didn't seem to know what she was doing. After waiting for our food for 30 minutes the waitress informed us that they were out of the all-you-can-eat fish special - it was 7pm on a FRIDAY and it was the daily special they had advertised all over the restaurant. How are you out of the special at 7pm? It wasn't like the place was packed, there were probably 10 people at the bar (including the manager knocking a few back) and 5 tables for food. We had to RE-ORDER and after sitting for another hour we decided to just leave because the waitress never came back to get us more drinks or check on us or anything. Three other tables of customers did the same thing after waiting forever too. The manager was very unpleasant when we explained the situation and seemed to not understand why we were upset with the service. I'll never return to this restaurant. I hope other places in Algoma aren't this unfriendly because it really was a neat town that I'd like to visit again.
Review Source:So disappointing! VERY SLOW waitstaff. Poor quality food (including low grade/cheap cheese, ketchup is HFCS and corn syrup with only tomato flavoring). A number of the items on the menu are no longer available. They said they are switching up their menu, but in the meantime, they haven't crossed anything out or changed their online menu.
When in Algoma again, I will stick with Caffé Tlazo. Algoma really needs a quality restaurant.
Can't say I've ever eaten here, but I usually end up drinking at Steelhead when I'm in town. And I often end up running into a relative.
Friendly bartenders, reasonable prices, decent draft beer selection (Leinie's Summer Shandy right now...mmm). There is plenty of space, a jukebox, pool table, dart board. And it's actually well-lit and clean. With all the wood it has sort of a lodge-like feel, but still managers to be more modern than the other bars in town.
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