Subway

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  Thought I would give these guys a chance at redemption after the nightmare drive-thru experience I had here back in April. About 6 months ago I hit the drive-thru for what I thought would be a quick & simple order, a ft long "Subway Club" & a ft long "BLT Sub". Got home & found the "BLT" was just bacon & mayo on bread, no "L" lettuce or "T" tomato on the sub at all & the "Club" had a 6 inch long black hair wrapped around it to add insult to injury. I expressed my displeasure via email on the corporate web-site & 2 weeks later I received a phone call of apology from this particular franchises owner. He also mailed me 2 coupons for a free 6inch sub each, but I was afraid to go back until now. He apologized for the hairy sub & informed me that if you order a "BLT Sub" & do not specifically say you want lettuce & tomato on it, they do not put it on there, which is rediculous, as lettuce & tomato is part of the name of the sandwich duh. They should just call it a "Bacon Sub" if you have to specifically ask for "L" & "T".
  
  So we gave them another chance tonight, but went inside so we could see them make our order & make sure it was right. 2 ft long "Steak & Cheese" subs, a salad & they had a deal on 12 chocolate chip cookies for $5 so we got a dozen of those to go also. Got both subs toasted, but the bread wasn't toasted long enough to brown, it just dried it out like a stale roll, as for a dozen chocolate chip cookies, they only had 8 available, had to throw in 4 of other varieties to make a dozen, which really wasn't a problem, but if you see your cookie stock is getting low, that should be a hint to fire up the oven. This is a nice clean store, I've been here at lunch many times before April & never had a problem, seems my bad luck is always the evening shift.

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  Posted on 10.04.13 Michael P.

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