My husband and I have been coming here for a little while now and we love their happy hour. Well drinks and select drafts are $2 along with half price appetizers. The bartenders are pretty awesome and pour some strong drinks.
We have had most of their appetizers. Our favorites would have to be: meatball sliders, turkey/bacon sliders, southwest rolls and cheese curds. I personally have never had real cheese curds so I'm sure they don't taste like what most people are used to but I love them. Then again who doesn't love fried cheese?
Wow the place is huge, pricey but set up is legit and clearly bowling and laser tag are taking new leaps for the west valley. This place has arcades, live bands, laser tags and of course the bowling lanes. Â I am not much of a bowler but the lanes are really nice and there is a designated area for all ages and then there are those for the adults. Â This is really nice for the adults because you can have a great bar to yourself and the food is very good. Â We ordered pizza's, wings, and mozzarella sticks which all were very good for a bowling shop. Â
For those businesses looking for a conference room, they have them. Â I have not looked into pricing because my office is so far from this place, but I will share they seem very state of the art and are large enough for a good size group.
What a FUN place!
I took my five year old daughter here to bowl and play games. We both had a blast!
This place is very nicely put together.I nice and spaced out. This place seems huge on the inside. I love that the atmosphere caters to both adults and kids.
Prices for games and bowling were pretty good!
I am not sure about the prices for food and beverage, because we didn't order anything. Perhaps next time we will order off the menu.
If your looking for a fun and exciting place for a date or for the family, you should definitely consider Uptown Alley.
I love this place. Â We had a small unofficial birthday party for my youngest step-son here this last weekend. Â I didn't do a party package (I priced that it is was pretty steep, but seemed almost worth it cuz of the attention you get and space... ) but anyway. Â We still had plenty of room, and lucked out big time to be there during the anniversary party and got 2 for 1 deals on game tag, and great arcade deals. Â The kids were so busy we didn't have time to enjoy the anniversary bonus activities, bounce house and face painting. Â We also ordered pizza and I was impressed with how yummy it was. Â It costs more than it should, but it is good. Â Our waitress was super nice also. Â The staff we encountered we all in a good mood, even though they were busy, so I really appreciated that. Â (We have been here in the past and not experienced this, one employee was more than rude, but I didn't see him this time.) Â Cant wait to come back for an adult night with the hubby and get a cab home! :)
Review Source:My husband and I thought we would check this place out on one of date nights. We went on a Saturday night so it was pretty packed. We walked in and saw a band playing. Acoustics were terrible. Couldn't make out at all what the band was playing but I'm guessing that it was bad 90's music. Once we squeezed ourselves through the crowd to see what we could do we saw that it was a pretty big place with screaming kids running all over. Tried to get a lane to bowl on. Was told that it going to be OVER a hour wait. Ok, that's fine. Its a Saturday night we figured, so we went to the bar to get a drink. Took forever just to get the bartender's attention and the bar area only have 5-7 people in there! Once I did get their attention I asked them to make a drink, but they didn't have apple schnapps to make it with. Okay, well I was just about to order another drink when the woman WALKS AWAY to go talk to the other bartender there! Just WOW. That was it. And I wasn't about to try to wait another 10 minutes just to get their attention again while they had their personal conversation. So we walked out of the bar DRINKLESS. We left right after that. Maybe we just didn't go on a good day, but we were pretty disappointed by the whole thing.
Review Source:Okay. Â First off, I have been to a lot of places like Uptown Alley. Â But there is only one Uptown Alley. Â This place is crazy big with so much to do for young and old- bowling, arcade, billiards, lazer tag, a full bar and restaurant. Â This place has it all. Â
It is kind of overwhelming. Â The place is definitely not a place for some peace and quiet especially in the bowling alley and arcade areas. Â Screaming kids is kind of the norm in these areas. Â Don't be surprised to see a screaming adult once in a while as well. Â The place is chaotic but fun.
I did find the restaurant to be more peaceful. Â I enjoyed a meal with my wife and some friends there. Â I recommend the spaghetti and meatballs. Â The meatballs are meaty and flavorful and the sauce they use is on the spicy side. Â Served in a oversized bowl. Â The spaghetti is amazing. Â The highlight of the whole place. Â Writing this I am kind of sad because it's a state away and I won't be back in the area until next spring.
The spaghetti alone gives me a reason to come back here. Â We didn't get to do any bowling or any of the other stuff available to do there due to prior plans that night. Â Just enough time to eat and go. Â Next time I am bringing my bowling my ball to Arizona. Â You have to check this place out to believe it.
For a fun game of bowling, this is the place to go. Modern lane design, good food, entertainment, even a game arcade for the kids. If you want to hang out with friends for food and drink in a more adult environment, there is a second bowling area with its own lanes and bar, lounge chairs, a dance floor area, a DJ to handle the music, and pool tables.
Review Source:I'm giving this place 5 stars because the concept is awesome. Â I have only been here twice but I am certain I will go back. Â It is a huge place with a bar (2 I think), arcade, upscale bowling alley, laser tag, and I am sure i am missing stuff because I have not even walked the entire place. Â It is nice, new, and upscale for a casual place for families. Â It is really loud which is good if you already have kids since you don't want yours standing out. Â There are huge TV screens all over and one that must be over 100", the drinks are decent and the prices are typical (don't come here if you are cheap). Â The service is pretty good, never had a problem and the food was okay but all I have eaten was steak sliders (which barely had sliced beef on it) and chicken fingers (cant really screw that up). Â I do want to go back and eat here again since I really didn't go hungry so to be fair I wont deduct for the food. Â I really appreciate places like this for families to go. Â So once again it gets 5 stars just for existing and if you demand perfect service or complain about every little thing, Â I really don't want you to be in the same building as me anyway...you are probably annoying.
Review Source:I've been visiting my in-laws here in Surprise for about 12 years now and it doesn't cease to amaze me how much it's grown.
Now that I have kiddies in tow a place like Uptown Alley is definitely welcomed. My first visit was mid-week and right when it opened so it wasn't busy at all and everything was clean and refreshed and service was on point and friendly.
People of Surprise, I don't think ya'll know how spoiled you are with a modern facility like this. I'm from SF but live in HI and believe it or not but a clean, updated, kid friendly and affordable bowling alley with good food and drinks is non-existent in SF and Hawaii. All the bowling alleys are OLD and pricey. Â And with the exception of Aiea Bowl (Shout out to Alley Restaurant!) the food is always mediocre.
This place has automatic scoring and bumper guards that pop up when a kid comes up to bowl! Â So then you don't have to get a kids only lane, both kids and adults can bowl at the same time! Sweeeeeet!
I even came back a second time to watch a Niner game as the amount and sizes of TVs in this place are impressive. It was really busy in the bar areas but the service was still good. At any rate bummers others don't like Uptown Alley as much as me, but then again you don't know what you have until you just don't have it! My recap:
Pros:
-Something for everyone: A small lounge area with TVs, a big sports bar area with massive screen and tvs all around, private rooms, small arcade area (which our 3-5 year olds enjoyed).
-The automatic bumper guards that pop up for every kid that bowled! Sold!
-Really good chips and salsa
-Affordable (well to this Californian Hawaiian it is)
-Lot's of promo nights, like kids bowl free, $2 games etc etc.
Cons:
-Non that I can think of really. Maybe I'll come here on a Friday night or when a band is playing, so it's super busy and I can get irriated like other people. NOT. lol....
When thinking about how to review my experience with Uptown Alley, this could have been a really long review. Â For the sake of brevity, I am just going to get right to the point. Â AVOID. Â Serious safety issue here when considering this is supposed to be a place for children as well as adults.
There are crazy's and chemically unbalanced people everywhere, and I get that. Â So I will not spend my review telling you about how some chemically unbalanced and likely very unhappy woman started yelling at my son and 9 other of his friends because they dared to enter the lazer tag room at the same time as her "private party". Â Luckily for the sake of all humanity, she yelled and screamed at the kids (during a two minute window where I was inattentive and dared to use the restroom) to the point where one of the kids was crying because of this crazy lady. Â
Anyways, my real problem is not the crazy lady, because in the end her own self-made Karma will probably get her in the form a divorce or two... Â but the real problem is that the management at Uptown should have told her bluntly to not yell at children like that. Â She was unhinged and should have been removed from the premises. Â Her drinking problem should not have resulted in my group of children being yelled at.
So to Uptown Alley, here is all I can really say to you....great property, nice alley...but if you do not have the moral fortitude to stand up protect children (which you did not because your manager explained to me the lady yelling at MY kids had spent a lot of $ on her party...) then you are not in the right.
AVOID UPTOWN ALLEY. Â Make the drive to a competitor. Â The management here did not do the right thing when it mattered.
Our group recently held a bowling tournament at Uptown Alley in the hopes of not just raising funds for scholarships for students in our district, but also to spread some community spirit by supporting a new(er) local business. This review is based on our entire experience.
First of all, Uptown Alley does not really give you any breaks for a group event--not even if you are 501(c)(3) or raising funds for a good cause which they knew was our purpose. They charged us $2 each for shoes and  $15/hr per lane (we had 20 lanes reserved). So essentially, we would have to raise at least $1000 just to break even. We were told they would open up early for us at 8AM but we had to be out by 10AM when they opened. Come to find out they already open at 8AM on Saturdays so they weren't doing us any big favors. They wouldn't help us advertise our event in their facility even though it would have helped draw people to their business. They offered us no freebies to our participants to encourage them to come back. Our group has over 2000 members in the local community that we could market Uptown Alley to and support as a local business but nope...they weren't interested in that at all. We weren't allowed to bring in donuts, juice, coffee or any food related items for our participants even though it was supposedly before they opened for business. We had to order from their restaurant with the sampling of breakfasty type items they had. Essentially, we were made to feel like they were REALLY going out of their way and doing us a favor by even allowing us to have our event there at all. If we weren't so set on trying to support a local business, we really would have gone somewhere else but our group really does make an effort to keep it local whenever possible.
The day of our event went off without a hitch. The staff was polite, courteous, helpful, kind and considerate. This definitely made up for the way we were treated in arranging this event. The bowling was fun with plenty of space, broad shoe selection, decent food, and drinks. The service was a bit slow considering they knew we had a group coming. There was 1 server for all of us and we were the only people in the place...which did open at 8AM per the sign on the door and their website! And he didn't really come back to check on us so my lane's guests only had 1 drink and that was it. The food was alright though and was definitely not what you would expect from bowling alley cuisine. Our group had fun though...but I think it's because it was a fun activity. I mean who doesn't enjoy BOWLING?
As I've understood it in my efforts to market this event, Uptown Alley isn't very community friendly at all. Our district's special education classes don't even go here because they won't give them a break on price! They go to Peoria to AMF! I'm sorry but if you can't support Special Olympics or SPED and give those kids a break, that's just not saying much about your business's philosophy.
So, although I'd like to say I'd go back to Uptown Alley because they are a local business and its important to support local businesses, it  might be solely as an independent person but not as part of my 501(c)(3) group.  I'm inclined to pass on group efforts since I believe that local businesses should also be supportive of the community. It's got to be a give-and-take relationship.
We have been there a few times. We love that there is so much to do in one spot. A great place to meet friends and hang out. The only issue I have is that it closes so early on the weekends. We would've loved to have a full adult night out.
We have yet to experience everything this place has to offer but we had fun in the adult section and plan to use it for our birthday next year!
I come here once a week for a reason, happy hour, half price beer and apps. They have an okay selection if beers and tons of great apps, the nachos are huge and only four bucks. The wings are great and the sliders are killer. Anyone in surprise should come check this place out, bowling is a little expensive and the arcade section is pretty little but I love to come here and drink and share apps with my friends.
Review Source:Its crazy to rate this place just on "Uptown Alley" because there are so many different aspects to this amazing place! :)
1. Bowling Alley: Love it! They have an "Adult: section to bowl in with its own bar that you can also rent out for parties. Its amazing. Also have bowled in the big lanes and have always had a blast. All the staff is very friendly and service is good except the drink and food service was a bit slow.
2. Red Embers: Really liked the place. Outside seating with some nice fireplaces for ambience. Inside is noisy no matter where you sit because its right across from the kids arcade. Food was decent, service was good but we were sitting at the bar.
3 Lazer Tag: Its lazer tag! It has an upstairs and downstairs. Lots of kids and also adults playing. Awesome thing about the lazer tag is if you get hit your not out! It takes about a minute before your gun and vest recharge and you get to keep playing. They have teams . Red and blue. On your lazer gun is your "team name". Mine was Falcon.. after the time is up you can look on the big screen outside for your "team" name and see how good you did against everybody that was in the game. also see if red or blue team won. We had a blast!
4. Arcade: Pretty good selection of games. Kind of reminds me of what they have at Peter Piper.
5. Karoke: Seems like everytime Im there they have Karaoke or some kind of band. It happens right in the midst of everything! Its like this little stage that overlooks the bowling lanes, arcade and one of the bars.. lol.. Ya, Its pretty entertaining
All in all I love this place. They do have security everywhere but they have always been super cool. Always have a great time here whatever we are doing.
This place seemed like the perfect place to have a good time and get some food. The facilities here are not to bad (bowling, laser tag, games) bit the restaurant is terrible. Where do I start...
Our waiter I am pretty sure was under the influence of some form of stimulant (meth is my prediction). He was acting all kinds of crazy and saying weird things. It took thirty minutes to get a glass of water, fifteen minutes to get our alcoholic beverages. The mixed drinks were not good at all and all the draft beers tasted the same. I seriously could not tell the difference between Coors Light and Miller Light, so I dont know what they were pushing through those taps.
Now the food...The food was very bland and plain. Very overpriced. Our meals took forever to get to us and they only brought half or meals. We had to ask for the rest.
We also had to ask for the check, and then it took forever as our waiter was chatting it up with his friends standing outside the restaurant. Seriously? He also offered the police officer working there a beer that he was holding and then started laughing at his own joke. The cop didn't find it funny, neither did I as I could not wait to get out of there. I will not be back.
Been to Uptown Alley about half a dozen times so far. Â Several times meeting up with a small group of friends, and a couple times on a date night with my husband. Â
WELL...cannot speak on the bowling alley part since we haven't been able to get into a lane due to the wait times. Â But on the upside, we were able to get some good food and enjoy the company. Â
Highly recommend this as more of a "grown up" place to hang out if you want to eat too....there are LOTS of people there on any given night and food choices can get expensive (in addition to shelling out for video games) for kids (ours are 19, 15, 14 and 9). Â
Our favorite night to go is Thursday nights. Â From 1500 (3 pm) until 11 they have HALF-PRICED appetizers and $2 domestic drafts. Â My husband and I stopped in twice on thursday nights and had amazing service, not as busy as "usual" and we ordered (3) of their tasty appetizers and a couple beers a piece. Â It came out to $26...WOW! Â THe food was hot, fast and fresh. Â Bartender (Claudia) was very friendly and attentive. Â
We watched pre-season game on their wall of tvs and had a really nice date night (within a tight budget this is awesome!) Â NOTE: Thursday night is also Karaoke night which is cool if that's what you're there for, but you can hear the singing (howling in some cases) in the entire building so it kinda put a damper on trying to watch the game and catch whatever Olympics events we could see.....BUT we did hav a blast overall and it didn't dent the wallet! lol
Only negatives I see at this point are: limited and expensive food options for kids, forever waiting line for bowling (a bummer if that's what you came there for)---will have to update when I take the kids in for video games and paintball.....
Overall, a great place to hangout with friends or honey for a drink and a quick meal.....WE plan on being regulars (on thursdays)....especially after checking out a movie on date night!
I regularly bowl in Sun City West but our lanes are closed for maintenance so I decided to check out Uptown Bowl. Big mistake to try and practice on a weekend. First, it was very crowded so I went into the lounge area (21+) and there were lanes available. Very nice for a party but not a good way to get your practice in. Lanes are dark so hard to see your mark and the screen reflect on the lane. But in was very nice in there. Great place for a date night! Drink was tasty but a little over-priced.
The regular lanes looked good but, again, the reflection from the big screens could mess up your bowling. Looks like a great place for families. Not sure what the crowd would be like during the weekday.
All in all, didn't love it nor was it a bad experience. Next weekend I will get my practice in at a more traditional bowling center.
This place has is like a dave and busters on steroids, like a costco size building but has a bowling alley, restaurant, VIP bowling area with pool tables, they have nice furniture, HUGE tvs, good background music half the time. Â One time I came in and they were playing stupid 80s music.
I've been here 3 times now and every experience with the food has been very good. Â Their appetizers are half off in the afternoons and considering the taste/cost ratio during happy hour you can't beat it. However, I wouldn't ever pay full price for their appetizers. The beer is half off too, you can't beat a pint of beer on tap for $2 with some excellent wings. This is the best thing that happened to surprise since Buffalo wild wings shut its doors. This place would be great for a work party or birthday party.
This place puts AMF and brunswick bowling alleys to shame. This is the only place to go to for fun in surprise, you'd have to go further beyond surprise to do some clubbing/bar scene. This isn't the place for that.
It gets 4 starts because they lack something hugely fundamental. They have a descent range of drinks to choose from, nice furniture, but did not seclude the adult bar/vip room enough away from the kids. the adult bar area is very small but nice and is open with kids running and screaming by.
The vip room has djs and music/sometimes even live music which is okay.
The bottom line: Overall, if you're looking for a friday night to chill with your bros or your girlfriends, and looking to do something different go for the appetizers half off before 7, and drinks are half off too this is a great place to hangout, if you're looking to do something entertaining and not in the mood for going to a full on bar.
OK, So I have been here 5 times in the last week and a half so I have an update.
Service can improve here. Â I did have different customer service from everyone wanting to help to asking several employees to take my order. Â
I do enjoy going here, but after seeing the vast variance in customer service I hope everyone that goes here gets the great service all the time. Â Great service was when everyone asked if we needed anything, checking back with us throughout are meal, etc. Â Different employees, even management checking in and making sure we are enjoying our food and drinks. Â
When someone gets the poor service I got I would assume they would not come back here. Â I noted 10 minutes before I had to get up and ask for someone to take my order. Â I then had to wait another 10 minutes before someone actually helping my group of 6 customers. Â It was busy, but I think just acknowledgment makes a difference. Â
So between those 2 extremes I hope Uptown Alley can manage a consistant level of customer service. Â I did watch several groups of people walk out of the open seating area once they were at that waiting threshold. Â Once they noticed no one was going to take their orders they left, loss of business and maybe future business?
I really want Uptown Alley to do well since it is my neighborhood bar, restaurant, entertainment location. Â
If you visit uptown Alley please ask for someone to take your order if you are sitting for a while with no help. Â The food and drinks are good so please try them before leaving.
Hopefully you come when service is excellent and everyone is asking you how your food and drinks are :)
My husband and I and another couple have attended Uptown Alley a few times now over the last few weeks. Â We have never actually bowled or tried any of the other activities accept for eating and drinking, so I can only speak to that. Â
The happy hour is a really good deal. Â During happy hour you can get appetizers for half price. Â We always order the steak and blue cheese flatbread. Â I always ask for it to be medium rare so that the steak will at least come out medium. Â I have also had the BBQ pulled pork sliders and the BBQ wings. Â I'll order those again! Â You can get a well drink for about $2 and change. Â Even when the drinks are full price they aren't bad.
They have a 21 and over area which is nice.
I'll give it 4 mainly because it provides a fun place for both kids and adults in Surprise that has been sorely needed. Â
Went with my 7 & 9 year olds today. Â We didn't get to do "everything" there because it gets pricey really fast. Â That would be my chief complaint, but again, it's the only game in town like this and I am sure the owners know that.
Bowling - was great fun, excellent waitress service right at your lane where you can order food and eat it there. Â $4 per person for each game, no discounts for kids (major dislike on that), $3.50 per person for shoes. Â
Laser tag is $7 per person on weekends and $5 during the week. Â So another $21 for the three of us on top of the $22.50 for bowling.
Arcade is fairly small and you buy tokens that are on a credit card type thing the kids swipe in each game. Â It amounts to each game being between $1-$2.50 to play. Â This is really price compared to other places like this, and as someone else mentioned the "prizes" at the end of the rainbow with the tickets you get out of the games take way to many and does disappoint.
The restaurant when you come in looks great for watching games. Â There is a HUGE screen on one end - we did not eat in there so I can't say much else on it so far. Â Same with the over 21 area, although it does look fun and I hope to go back without the kids in the evening sometime.
For some reason there were two uniformed Surprise police officers standing guard in a couple different places inside. Â This was odd in my opinion given the clientele on a Sunday afternoon in this area.
Overall we'll be back as a family and I intend to check it out during grown ups time as well. Â Just hope the prices don't turn it into a place you have to save up to go as opposed to a casual neighborhood spot to go on any given weekend.
Im so glad this place opened up so close to my house! It has bowling, lazer tag, a good arcade, pool, darts and more. Its a super fun place. Its pretty clean, very modern and just a nice place to chill and relax.
Cons- Need more pool tables.
The dont allow inside food or drinks in which is SUPER annoying.
The polices are just to strick.
But overall i think uptown alley is an awesome place for anyone. Im so glad it came to surprise :)
Alright, I've waited until I settled down before I wrote this. Â It's about a new establishment that opened in Surprise, Uptown Alley. Â My wife and I used to be in several bowling leagues and sponsored several teams. Â Then, we moved to Surprise. Â I was excited when I heard about a bowling alley opening in Surprise.
My daughter was celebrating her 32nd birthday. Â We thought what a wonderful way to check out this new place. Â First, dinner at the RED EMBERS with a few cocktails, opening presents with a few more cocktails, a birthday cake and a few more cocktails, followed by a few lines of bowling for the entire family (Party of 8), and possibly having in a few more cocktails. Â This ain't gonna be no cheap date.
To make things easier, and to add an element of surprise, we decided to take the custom birthday cake we had made to the restaurant where we were to have dinner. Â That way, they could serve it for dessert, surprise my daughter and really embarrass her with "HAPPY BIRTHDAY". Â We have done this several times, at many restaurants. Â
My wife takes the cake to the restaurant and is told they can't accept it. Â After a brief conversation, she returns home, and not very happy.
I call the restaurant, ask for the manager, and engage in a very long conversation. Â I explain we're neighbors, this is our first experience with their place, it's my daughter's birthday, etc. Â She blames County regulations for this decision. Â I inform her that every other establishment we have gone to with this has gladly accepted and served. Â She stands on her denial, based on County regs. Â I inform her that my wife has several years in Food and Beverage management, including many years at Arrowhead Country Club, and that no regulation exists. Â She stands firm.
Not to upset the daughters, my wife and I continue as planned. Â The food was okay. Â Mark, our server was good. Â I believe, as an attempt to pacify, our server comped a birthday brownie after dinner. Â Too little, too late.
As for the bowling experience, again so-so. Â Too dark and too noisy. Â Ghetto boys in the lane next to us did not enhance the experience. Â We had our Grandchildren there and the language and actions from our neighbors was deplorable.
Thanks for ruining a special day for our family!!!!!!!!
My family and I visited Uptown Alley for the first time yesterday. We bowled 10 frames, had a bite to eat while we bowled (with my 1.5 year old so it took a little longer) and then walked around to check the place out.
The overall feel of the place is great. There is a restaurant, an arcade, the bowling lanes, VIP bowling lanes and a lounge w/dance floor. I also heard there was a two story laser tag area although we didn't see this.
The bowling was wonderful--almost all the lanes were filled. We ordered the pepperoni pizza, fried mozerella and a beer. The food was delicious! My only complaint was that the waiter told me that for a pint of Fat Tire the cost would be 4.25...when it was actually 5.50. Clearly the waiters need to brush up on the menu/cost of the items they are selling.
When we were ready to go, we walked aroun the establishment to see what all it was about. I was really impressed with the lounge area and all the 'nooks and cranny's you could go to realx, have a bite to eat and a cocktail.
I will give the place another try for sure to see how some of the other areas measure up.
We bowled here early Saturday afternoon. No problem getting a lane, but when we left, the line was almost out the door.
When we arrived, there was a line and only one cashier, you would think on a Saturday that they would have more staff at the register and less at the shoe return counter. The drinks were a little pricey, but it was a fun place especially when this is one of the very few attractions out in Surprise.
Great place for families with kids and a private 21+ area! So if you dont want to be around kids or teens you can go to the back area. Perfect hang out spot and family fun day. Kids bowl free on Mondays.
Food is good, service was great, this is by far the best bowling alley I have been to. We will be here often.
Its a cool place to go, especially due to its location. Not much else going on in surprise, so this place will thrive.
The place is spacious, with lots of bars, and places to sit. The arcade section is kind of small...btu hey, there's an arcade section! You can also play laser tag...pretty cool. They have a lounge section which is nice, but when we sat down at the couch section, no one came to take our order. It was the same in the adult lounge/bowling alley. Plenty of places to sit, plenty of employees walking around yet no one to take a drink order. To bowl in the adult section is pricey...i think it was approx 30 bucks.
All in all, a nice place to go if you live in suprise.
I've been waiting for something like this to come to surprise and was real excited to take the family and friends there when it opened. Â Went a few days before the actual grand opening and had a good time, but my mood instantly changed when I went out to get something in my truck and came inside to a "bouncer" telling me they were at capacity. Â When i told him i had family in there he made me seem like a liar, and he wanted me to call my girlfriend to come to the front just so I could go back in, not a good way to start your business. Â
So I thought what the heck lets try it again another weekend, so last weekend I went with some other family to show them how nice it was, I mean they have TV's everywhere an awesome arcade, and even have a 21 and older section for after 8pm that has its own lanes, bar, pool table and DJ booth for the weekends, and it doesn't cost any extra which is kind of cool. Â First thing when we walked through the door was another "bouncer" telling me they were at capacity and they had a 2 hour wait, when clearly i could see from the door there was open seating EVERYWHERE and there were many open lanes. Â After about 15 mins of waiting in line I asked the lady if I could use the restroom, she told me I could go next door to the movie theatre and use there's because she didn't trust me that I would come back from theirs. Â AWESOME SERVICE!!! (sarcastically speaking)!
I would give this place more stars but the service and people are terrible!! The food was good and bowling was a little overpriced but your paying for luxury pretty much. Â
If they wanna stay in business they need to work on their customer service...ALOT... maybe start by getting rid of the stupid "were at capacity" thing when your not even close to it!
I'll probably wait a while before I go back
I love this new spot in Surprise. It's great for families during the hot summer days! Surprise really needed something fun for kids and families. For the 21 plus crowd - the private VIP area called The Approach has a full bar and 10 lanes of private bowling. I'm thinking about renting this room out for my next birthday party!
The place gets crowded, so call and make a reservation.
I tried the food, and it's much more than typical bowling alley food. They have pizza, salads, wings, everything! Their cocktail list is also robust.
Go during happy hour to get discounts on appetizers and drinks. YUM!
2 thumbs up!
This place was okay. Went there on 05/13/2012 and they had a massive wait (Over 2 hours). They even had a security guard to limit the number of people inside. They were treating this place like a night club in the movies. They claimed it was for fire restrictions. I don't buy that statement because once inside they had a ton of open places to stand/sit/whatever. My thought is that they were trying to make this out to be a bigger deal than it really was.
We ended up waited near the bar for lanes to open up and them to call us. What we saw were open lanes that no one was using and they were only calling like 1-2 groups every hour. We finally went to the desk and asked what was taking so long when they have all these lanes open and they some how found a way to "Squeeze us on a lane".
Once on a lane, we had a few problems. Nothing that should have been a big deal. A ball getting stuck, a ball not getting returned, etc. Nothing that should have been any big deal. Instead, they could not fix the issues right away, but they would get someone on it quickly. I found their idea of quickly to be about 20 minutes later.
The bar prices were a little high, but they were trying to milk the Grand Opening crowds for all they were worth. Hopefully the prices go down once the hype goes down. (Don't count on it though).
Would I go here again? Probably not. The AMF bowling is more responsive to their customers. This place had nothing that makes it a better place to go. Even living out by it, I still will drive farther to bowl than this place. Try this place at your own risk, but go with a ton of patience. They won't put the customer first.
We were lucky enough to receive a VIP invitation for today's grand opening! We did a lot in the three hours we were there, when you walk in it makes you feel like you are in one of the Las Vegas Casinos. Even though they claim to be a family theme bowling alley. To me it's more of a young adult theme event. But there is nothing wrong with that. To much to tell you about this place. You must pay a visit or get on there web site for more info. I felt like a kid again, playing in the arcade for a couple of hrs. Food is really good at their restaurant, especially their boom boom shrimp!! Awesome!! Again, a must visit at least once so you can see how it is.
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