Vitale's of Zeeland

Reviews & Tips

• 0

  ....BEST pizza in Holland & Zeeland.Crust is just excellent.Bread sticks are out of this world.But what makes the pizza sooooo good is their SAUCE !!!!
  The place is very clean & nice atmosphere..

  Review Source:

  Posted on 08.16.12 Tony P.

  • Report
• 0

  Pizza is average, some wait staff are good, others not that attentive.  On the plus side, they usually have a few microbrews on tap, and the cheesy bread is good.

  Review Source:

  Posted on 06.19.12 Delilah D.

  • Report
• 0

  I will save this one as the only good pizza in Zeeland. I often dream about Vitale's Pizza (I am 600 miles away). The sauce and crust make this pizza. The sauce is quite possibly the best I have ever had, EVER. Ryan, Troy, and Maria are awesome, and have been running this place for almost 20 years.

  Review Source:

  Posted on 06.13.12 Eric D.

  • Report
• 0

  First and foremost the food....  The pizza is average.  The regular pizza is generally a little on the doughy side and is over cheesed.  Where anything with cheese, sauce, on pizza bread, will taste good, when compared to other Authentic pizzas, it's really average at best.  Petrino's in Zeeland makes a better tasting and closer to Authentic pizza in my opinion.  Although people tend to flock to Vitales as they have the only alcohol license in use in Zeeland, right now.  This is probably why I frequent Hungry Howies more often now as they are Cheaper and you get pretty much the same tasting thing and I really don't drink much beer ever.
  
  Their one redeeming quality is their Barbeque Chicken pizza.  But it is REALLY inconsistent.  I've ordered it and gotten almost no Barbeque Sauce and other times it is completely lathered in it.  So, order at your own risk...lol
  
  Customer Service Issue 1 -- """Vitales does need to seriously consider their customer service though.  For example, for some odd reason they don't include chips with their subs if you order them for takeout, but do include them in the restaurant.  If you request them they want to charge you a couple bucks more....I don't understand the rationale behind this as a Styrofoam container or baggy to place the chips in for takeout would cost all of about 5 to 10 cents, but either way I digress....
  
  So, I ordered a meatball sub takeout and specifically ordered the chips, they said they don't include them.  I said I would pay the extra and had the person taking the order reassure me several times over the  phone that they would be included.  I drove over and picked up my stuff, got out the door and sure enough the chips weren't included.  So, I went back in and asked the girl at the register about it, at which time she pointed at the sub on my receipt and said they normally don't include them with the subs.  So, I told her I realize that but was assured by the gentleman who took my order that they would be included.  She got confused, or something, and went to go get the manager.  The manager came over and preceded to lecture me on how they don't include chips with their subs in takeout (Ridiculous right?)...Why would you include something, in store, with an item, but charge a customer the same amount, but not include that item for takeout?  
  
  Anyway, I interrupted the manager mid way into his spiel (as if it is EVER a good idea to lecture a customer) and said I realize all this but I specifically asked for them SEVERAL times for the item and was assured it would be in there.   Finally he grudgingly made his way to the back of the kitchen and got my Chips.  This wasn't the first time either I've had trouble getting some chips with my order as I've had to deal with this several time with them."""
  
  Customer Service Issue 2 -- """"  We ordered lasagna for delivery.  One Lasagna wasn't enough for delivery so we added a side salad to the order as well.  NOTE...we live approximately 2 street over from Vitales about 2 to 4 minutes away.  We were told it would be delivered in 40 minutes.  
  
  After about 50 minutes of waiting for the food we got a call from the delivery boy apologizing for the delay, saying they were very busy and said he was leaving with the food right then and would be there in 5 minutes.  Roughly 10 minutes went by and there was no sign of the food.  So, we called them up and spoke with the manager Josh who had no idea where the delivery boy was or where the food was.  He finally comped the whole order because it took so long, but assured us it would be there shortly.  So, we waited.  About 10 minutes went by and still no food, so we called Josh back.  At that point he told us that the deliver boy claimed that we told him when he called us that we were coming in to pick up the order (basically telling the customer us that we were lying).  Obviously the delivery boy was trying to save their butt for skipping out on their job for 30 minutes or something to that effect (either way it was a flat out lie).  
  
  So, with that he said the food was on it's way and we did eventually get a luke warm/cold lasagna after 1 hour and 45 minutes.  I would think that even if you did comp an order you would still want to send out a warm product and put your best foot forward, but hey, what do I know."
  .....
  I've always felt, as well, the wait staff there in general could be a bit friendly.  Not that their unfriendly, but I've never felt very "Welcomed" eating there.  Other places have much friendlier, welcoming, staff.

  Review Source:

  Posted on 05.03.12 Josh A.

  • Report