Wild Horse Pass Hotel and Casino

We had will call tickets to a show. They oversold and didn't tell anyone until after standing I will call line for almost an hour. I'll never go back again

If I could give this place a ZERO STAR, I would!!!!  From the moment we walked into the casino a wannabe-police security rudely told us that we could not roll our luggage on the casino floor, but had to follow the non-carpet path towards the hotel.  What casino has a no-luggage policy on the casino floor????  

One of our friends forget his wallet in his room after check-out.  His wallet was found in lost-and-found, but his $200 cash was gone!!!  

Front desk people had no customer service what-so-ever.  All the workers need to sign up for customer-service 101 in Las Vegas, NV, where hotel guest services are impeccable.  

Even though the hotel was modern, customer-service is what makes guests' experiences positive and guests wanting to come back.

wild horse pass hotel and casino was our destination this past weekend to celebrate our four year wedding anniversary.

we're really glad we chose this place. it's a new facility and it has beautiful rooms and views.

at check in, brett was a great help. our reservations were separated into two and he made sure that we were going to be able to stay in the same room for both nights. we were given a room on the 10th floor (which is the highest floor) and had a great view of the pool and surrounding desert.

the room was very clean and well put together. the air conditioning gets very cold which is great for the triple digit weather we got over the weekend there.

my husband likes to gamble so it was also convenient that right down stairs was a very large casino with so many slot machines and card table to choose from. you really don't even need to leave their property because they seem to have it all. from entertainment to food, etc. they even have a beautiful new premium outlet mall that boasts 90 shops with in walking distance from the casino.

we enjoyed every aspect of our stay and would love to visit again soon! thanks for making out fourth anniversary a memorable one.