The Basement

I went there and won't go back. In fact I was told not to come back.

My wife & I went there at about 6:40 on a Friday evening. It wasn't packed, but there was a good crowd. 10 mins later we ordered subs and wings and a drink for me. At 7:40 the server told us the food would be coming soon. I explained that I'd wait 5 more minutes & then I'd leave.  At 7:45 I I left money & a tip for the drink, told my server I was leaving. She told the bartender, who notified the manager.

The manager came out and told me I owed him for the food I ordered. I said no. Cops were called, I explained my side & not sure what the manager said. It ended by the police saying I was thrown out and was not to come back. I asked the officer if he *really*  thought I needed to be told not to come back.

Had the manager simply say, 'hey we're running way behind and I apologize. Have a drink on the house' I would have had a much different opinion. Very poor business decision on his part.

Want to love this place and hate to give it such a low rating but I have to.

This restaurant has such potential and an amazing opportunity to give us all another place to eat regularly while peeling customers away from the Lizard but they are run so amazingly poor I am afraid it never will live up to their potential. We came with a big group last night and our dinner took an hour to be made. To op it off they forgot to make my dinner...19 people eating and I sat there. This would have never happened at the Lizard.

Did the manager apologize you ask...no. He decided the better thing to do was make excuses. Did he comp my dinner...no. It is as if they didn't even want me to come back.

People in this community need another place to eat so bad yet The Basement continues to think they are a nightclub that serves food. Them call themselves a sports bar but I'm not sure they realize what that means. Turn the damn music down and be a sports bar. People want to watch sports and talk but it is like they just don't care.

The food is great and if they actually decided to run the restaurant professionally and commit to being a sports bar they will slay them in this neighborhood. I am rooting for them but my hopes are not high because they haven't figured it out yet and it has been nearly four months with no progress..

The food was great at a great price, will defiantly come back.  Try the burnt cheese!