Brewen's Empire Trolley

This company doesn't even deserve a 1 star.  Do not waste your time with this company. They forgot to pick us up and after over an hour waiting, they tried to cover it up by lying stating they came and we weren't there. We demanded our $$ back and the owner whom was rude and had zero customer service skills flat out said no!  She argued with us and instead of doing the right thing which would of been an apology and perhaps offer us a comp for a future coupon just gave us attitude and hung up on us.  Never in all my years, experiencing tours have we ever been mistreated with
unprofessionalism. This company only cares about your $$ NOT THEIR CUSTOMERS.

I organized a bachelorette party for 9 ladies on Brewen's "Setting the Standard" wine tour last Saturday afternoon. Each girl bought a groupon ($59) and sent me her groupon code, then I organized from there. It worked well, if you're thinking about it.

The good:
With the groupon, the price was right and the service was good. I spent a lot of time emailing the people running the tour trying to get all of the details organized (who wants chicken/beef/veggie lunch, etc.) and they were nothing but helpful and understanding of my challenges. They even sent me an itinerary in advance when I requested it.
Everything seemed to run in a well-organized fashion. We had 2 pick up locations, then were off to the wineries. Our driver, Calvin, was committed to making sure we had fun. He blasted hip-hop at passenger request, he took photos at every stop, etc.
Six tastes at each stop was ample, and you can bring your own wine on the trolley, which some people did quite liberally (by 2pm it was mostly a party bus of 20-something women)

The bad (ish):
Lunch was not too impressive, a warm sandwich at the second winery. Mayonnaise in the sunshine is not a good idea. But, it was a free lunch...
We didn't really have enough time at the second winery (of 3) after lunch to get all of our tastings in. To be fair, this wasn't really Brewen's fault, it was Lorimar winery, who had one person pouring for 30 guests and their wine club members. But given this, I would have preferred 60 min at each location to 45 so we could get our tastes in.

The bottom line:
We had an awesome time and didn't break the bank. I'd do this again without a doubt for a special occasion with any sized group! What I would have liked to know:
1) Put wine in your purse for the trolley ride
2) Bring water, temecula is hot, the trolley is open air, you'll be drinking
3) Power through your tastings if you want to have time to do them all

ROLLIN' GOOD TIME!

Just wanted to let you all know that we had an AMAZING time last Saturday!

Brewery choices were great and the food at BullDog (bacon-wrapped-cheesy jalapenos baby!) was such a better option than the hotdogs we were expecting.

Espresso Stout at Aftershock Brewery=Dark Rain Drops of Heavenly Goodness! And Mystique at Refuge should come with a disclaimer_"for erections lasting more that four hours please see your Doctor or drink a Coors Light."

In the original tour description we were supposed to get a behind-the-scenes tour of one of the breweries but we didn't miss that at all. To tell you the truth, you'd probably need to tack on another hour to the tour and personally, I think we all were more into the deliciousness of consumption rather than the toil of production :)

Jim the trolley man, was cool and mild-mannered when wrangling us all together. He was personable, affable and lastly, Dadable. What do I mean by that? Soon we were referring to Jim as more than just a driver, he was like a father figure. (ie. "Ok, Dad, see you in an hour when you come back to pick us up!"). We all wished he could've been throwing a few back with the rest of us "tasters" as we all became instant friends.

Thanks again to you and the Brewen's gang for helping make a very memorable Father's Day outing for me and my wolfpack!

All the best,
Steve
(all endorsements have been unsolicited but you can pay me in growlers later)