Losing Kai was the worst thing you could have allowed. All of your other employees, especially Karley, are unpleasant and definitely not "morning" people. If you can't be happy and treat the customers pleasantly, don't be an a.m. barista. Back to Starbucks for me.
I'm sure this post will be deleted before the problem ever gets addressed. Unfortunately, this has been the pattern.
Since March i have spent $413.35 here, i clearly like it here. What i don't like is bad customer service, how many times do i have to come in as a customer before karley greets me? ... she is getting paid to work here right? News flash when you work in a customer service environment you don't get to pick and choose who you serve. Get over it and do your job and while your at it loose the attitude. I tell everyone to support this business and have for months but i will glady go elsewhere because at least everyone is always nice and happy there even when they don't want to be. I've already defended this place when other friends complain about her rude service and have had many friends already stop coming here, and for this reason i give it two stars because as a business owner i appreciate and know how important great customer service is!!
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