I really don't think this place even deserves the one star. I hate having to leave a bad review but after an hour and a half of waiting on our food when the place wasn't even busy and it being cold when it got to us it seems I have no other choice. My chicken queso wrap was meh at best and over priced for how small it was. I couldn't believe that they didn't comp us anything for how long we waited! I've been to several bww locations and they have all been satisfying experiences so this leads me to the conclusion that this is just one bad one. Also after talking to a few friends they confirmed that this location is always substandard. I'll never be back to the Lakeland Buffalo Wild Wings again, I'll just make the drive to Brandon.
Review Source:I'm normally a big fan of BWW but this past visit was sub par at best. It seemed the waitress basically wrote us off on spending any money when we ordered waters (or maybe it was because we weren't wearing camouflage). I'm trying to give up pop, and everyone with me was too. I dunno...but I've never waited 20 mins to order from the time we received the menus. It's not like it'll take you a long time to figure out what you want here - they only have like 20 items.
Our food came out after a long wait. I have to admit - the order was correct but everything tasted just off a bit. I'm sure I'll be back, but it won't be for long. Also, would it kill you BWW to put on some hockey? I know that Lakeland is as git-R-dun as it gets, but there IS a pro hockey team 30 miles away in Tampa.
Please make sure the Lightning are on if they're playing. It's ridiculous I even have to say this...but I do.
Oddly enough, we ate at the BWW in Clermont for lunch and enjoyed it so much, that we came here on the same day for dinner. In Clermont, we enjoyed $1 PBR, $2 Presidente, $3 Newcastle pints. As we were leaving the Clermont location, there was a sign that the Cubs-Pirates game was being shown that night. So, we went to the Lakeland location hoping to drink some beer and watch this game. Well, that didn't happen. Absolutely no drink specials... I paid $4.75 for a Yuengling. There were some games on their 32 inch tvs, but not the game we were wanting to see. The Clermont location had like a 30 ft projection to watch games. The Lakeland location had the Rays game on :) but no sound, and it was a small tv. $42 later, we went out for shakes! I should have seen this coming.
Review Source:There is too much not to like about this place. Â But let's start with the likes.
The place is relatively new and clean. It's decorated in sports memorabilia and lots of TVs.  The place was virtually empty at 3 pm.  The basic pork sandwich had  a great bun and was moist shredded pork.  It's a Diet Coke place.  Ok, done with the likes.
The only seating choices are high top tables or booths. Â Never like a hostess who calls someone older than they are "honey" or "sweetie". yuck. The place was empty but the hostess decided to sit me next to the only filled booth full of noisy children. Â She was perturbed when I requested further from them. Â They proceeded to run and scream unsupervised by parents or employees. Â Doesn't make for a pleasant meal. Â Add in their banging and rattling arcade games rather than put money in them. Â Add in freezing temps. Â The kind where even if you brought a sweater you wished for a nosewarmer and mittens. Â This is simply insensitive management. Â Even if those temps are needed for a crowded restaurant--they can be adjusted for the lulls. Â I wouldn't go back simply for the temperature. Â But it gets better.
The place seems to have a branding issue.  If it's for kids, it needs a behavior policy.  If it's for adults it needs a kid policy.  Wednesday and Saturdays are KIDS DAYS.  I wonder how  much worse that is.  The music is far to loud to enjoy.  The employees where used sports shirts with masking tape across the back with their names on it.  Tacky.  That  must be why it's ok for men with bare arm pits and bare hairy backs and women with too short shorts and fat bare bellies showing are allowed to eat here.  Each TV has something different on it.  No one explains about the game options.  The menu is too complex and too confusing. The same salad is priced differently as a stand alone, as a side item, etc.  Being in the place gave em a stress headache rather than helping me to relax.
The waitress is trained to "trap you" into add-ons on the menu. Â Would you like chips while you wait? Â (free? Â Please state that you are just rattling off menu items.) Â Would you like onion rings instead of fries? Â (even substitution or is this an up-charge? In my book it's your tip if it's an up-charge and you don't tell me). Â The waitress has a bad sense of timing--fine bringing drinks, but no show to take order, swipes and runs with your drink even when you're not done and don't want a refill. Â Brings your check before you start eating but doesn't show to pick it up when you are through (and then upset if you try to find HER).
Pet peeve is when they start to push the roller vacuum or sweep while you are eating. Â Gross. Â and then don't stop to wash hands to bring your meal. ew.
The food was decent tasting.  The waitress offered to bring some tastes of the 16 flavors of bbq sauce.  It amounts to a dot drop on a plastic lid of two choices.  The Asian was good but not for a pork sandwich.  The honey bbq was too sweet.  She said the  sweet bbq was "just ketchup".  The medium was a horrid fake orange color.  It's very frustrating when you're trying to select a sauce and only offered two tastes.  The menu says cole slaw comes with the sandwich.  But got no slaw and got fries--which were okay but only given ketchup--would've liked a dipping sauce, bet that was an up-charge.  Would rather have my sauces on the table.
Prices start high--at about $9 for most meals. Â Lots of happy hour gimmicks and deals after 9 pm. Â Boneless wings $1 each. Â with bone, a dime or so less. Â Drink is $2.50. Â Puts you close to $15 for a mere sandwich. Â If I'm paying $15 for a lunch, all the other bugs need to be worked out. Â No need for me to return here.
We like the Black and Bleu Burger with the black bean patty substitute. Trying to get a great burger without the greasy drippings is sometimes hard to do. So we heard about this Black Bean Patty substitute and figured, what the heck, give it a try. You can order any of their varieties of burgers and ask for it and the will gladly fill your order. We ordered it with fries and both orders were served quickly and hot. The burger was topped with bleu cheese and was all the way with lettuce and tomato. If you like black beans, this burger is for you. We returned two weeks later for another try and again, it was excellent. Every time we've been there (about 5 times), our server was friendly and quick. We filled out the survey on our receipt online and are going back for another round of these burgers, this time with 6 free wings for doing the survey. This place is for me!
Review Source:Probably one of the worst BWW locations I've ever been to. Here's the rundown of what happened on my first and most likely last visit to this eatery:
- Entrance and exit off of SR-98 are not easy routes (I got lost exiting the restaurant back to the main road, that's how bad it was).
- Not pleased with the "please seat yourself" sign posted at the front, I expected better than self-serve type of service.
- Took the waitress almost 15 minutes to provide beverages after obtaining our requests.
- When the waitress was ready to take our food order, another waitress bumped in and took over her spot (WTF is that about?!)
- After food order of 12 wings and salad was placed, it took an unbearable 40-45 minutes for that to arrive! (At that point, I already made up my mind to never come back here again..)
- When my wings arrived, there were 2-3 pieces of hair on them. I called the waitress over and explained what I observed. She apologized and offered another order of wings free of charge. I already lost my patience and credibility with this ridiculous restaurant and bolted out of there.
Long story short, do not go to this BWW location in Lakeland due to their poor service. Tell all your friends.
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