I've been to serveral BWW's but this one was just a huge disappointment! While visiting family we decided to stop for lunch before leaving the valley. The waitress was horrible, the food came out 45 mins after we ordered it, she seemed upapologetic and told us that all our food was sitting under the heat lamps waiting on a wrap. We asked that she start bringing it out as we were hungry and had to get on the road. She brought it all out and sure enough it was lukewarm and dried out! She finally brought the wrap out and it was evident that it was made incorrectly and was pretty gross all around! (My dog did enjoy it on the way home though) There was a pretty good lunch crowd for a Sunday afternoon and almost every table seemed irratated and annoyed with the bad service! Won't be visiting this location ever again, I would rather spend my vacation with family somewhere we won't be disappointed at a chain with a usually good reputation.
Review Source:Horrible customer service. Just horrible. AVOID IT. Read below if you want to know why.
My co-workers and I were ignored at the front for about 10 minutes being passed by several waiters and others who obviously saw us waiting to be seated by the host stand (which clearly states "wait to be seated"). Finally one of my co-workers went back into the bar area and asked, and they told us just to pick a place and sit down.
We sit down and then get ignored by our assigned waiter while he goes and talks to people he apparently knows who sat down after us for like 10 minutes. Finally comes over and we explain we need separate checks because it's a business dinner. He says he can't do that. Then he says my friend can't order a smaller version of one of the meals, or get the kids meal (just kidding, now apparently he can?). Also told another co-worker that she could order an appetizer, then proceeded to explain that she actually can't because they don't have half the menu in stock because someone didn't order things right.
We argue with him about splitting the check and he goes off for 10-15 mins and then comes back and magically he can split the check, but it will have to be evenly. FINE, just let us order our food since we've already been here almost 40 minutes. We put in our orders and he proceeds to bring out the OTHER table's food first. Waiting... waiting... waiting... We all have empty glasses, he hasn't even checked on us, and then he finally swings by and we flag him down and he's like "oh, i'll check on your food". Finally brings it out and we're ready to leave, then brings out the appetizer (which we forgot we ordered) AFTER our meal, so we ask for to-go boxes. He screws up the receipts, acts like a complete dick the entire time he IS at our table (which was rare).
Overall, absolutely MISERABLE experience. Avoid this place, avoid avoid avoid avoid avoid.
Its a decent a hang out place. The wife and I were there last night to watch the bulls game.
The good: great bar food! Wings are usually always good. I'd say about 85% of the time you got a winner. Every now and then you'll get food that isn't done right.
The bad: service is most often bad. It takes forever to get service. I got our own refills because that was quicker. Good came out quick though.
I would recommend doing to go orders for the most part.
I am definitely a fan of buffalo wild wings simply because I am a wing lover period. But of course, this restaurant could whet anyone's appetite. Anyone can find their perfect sauce from the huge range of sauces that this restaurant makes available, from sweet to extremely hot. And if you're not a wing lover, no worries, because there are many other great menu options, like burgers, wraps, etc. that are really great as well. If you're a sports fan, this a a wonderful place, because there are about 20 HDTVS inside. This a great place to be with friends and enjoy really good food. And if you end up loving it, they even sell bottles of their sauces that you can take home and smother your own food in. Enjoy!
note: the only reason I did not give five stars is because every time I dine in, or go for take-out, it seems like no one is on duty, because it takes five minutes before anyone comes out to assist me.
I've always loved Buffalo Wild Wings, the food is good ol bar food and they serve you until they close. Â The drink specials aren't too shabby either. Â The last time we went was during a UFC fight, oh goodness!! Â There were people everywhere but the wait staff kept up (round of applause for good staff!). Â I'm happy they'll be opening a new one soon near the convention center so I'll get more space for myself and the gang on fight nights. Â Keep it up Buffalo Wild Wings, I love ya!
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