I have been to Coral Gables before as our family has a summer home in the area. Â This time around we had a party of 10 to include 5 children. Â Since it was dinner time, I was concerned about the wait but was told 20-30 minutes. Â I asked the hostess if she was sure because we had 5 children with us and was told "yes and you can wait in the bar". Â We decided NOT to wait in the bar but out in front...after 30 minutes I was told the party of 10 they were waiting on to leave was still seated. Â Over one hour later we finally sat down and was told by the waiter that the kitchen was backed up. Â Fine, we wanted to order the kids food right away but he insisted on getting our drink order first. Â
After our drinks arrived, we ordered all the food and 2 appetizers. Â 1/2 our later our onion blossom and mozzarella sticks arrived and we were given (2) since we had to wait. Â At least 30 minutes later our food arrived...including the mac n cheese that was ordered for the kids. Â I ordered a beef sandwich which you can tell sat under in the window for awhile at the meat was hard/crunchy, my mother' meal was completely wrong and our waiter did not offer to change it for her AND they did not bring out the 4th kids meal (chicken fingers). Â We had to wait another 15 minutes for that but in the meantime, we were all giving my son portions of our meal as it was 8:30 by this time.
Having worked in the service industry..the kids meals should have been brought out right away...I am sure boxed Mac n Cheese does not take an hour to make. Â I did not see the bill but it was evident that we were not taken care of like the waiter said we would be and since he automatically added gratuity, don't think he really cared.
This is a resort town and they should be used to being busy after being in business for over (50) years. Â They should really care about their service and their customers that may frequent the area more than others. Â I would go back to have cocktails on the deck and listen to the live music but never again for dinner.
We had lunch on 7/13/2013 the food was excellent. Â Best filet that I have eating. Â The service was excellant. We always enjoy eating at Coral Gables when we are in Saugatuck. Â We set on the patio and was able to listen to the music from the bar next door. Â Â With the good food and view it was an excellant experience.
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