Started off nicely, waitress took our order, my girlfriend ordered salad and soup in which case she was told the soup had no meat, turns out it had bacon. Sent it back, comp'd off ticket. I ordered "classic fish & chips from across the pond" took 20 mins. Salad comes out, I am told my food should be about up. Waitress comes back 5 mins later and asks if I even ordered any food and if I did what did I order???? Very confused I wait another 10 mins, my food comes out. Tasted good but fish was processed. Very disappointed.
Review Source:I have to say, the food was good, the service was good. Reading over a few of the reviews about the service being awful, I'm not sure if we just lucked out or if it was because we were the only ones in the place. The bangers and mash was fantastic. Almost as good as the ones I make, but then again, I put Guinness in my gravy. I like the creative Irish drinks and the fact that you can get Guinness in all kinds of concoctions.
My only complaint is that it's a bit dark in there.
Would I come back?
Of course!
I can see this being a HUGE southside bar, but I'll never make the trip to go down there again.
I'm not really pissed, just let-down.
The radio commercial brings images of an old-timey Irish public house on a hill outside of the treeline with smoke rising out of the chimney and laughter being heard from within.
What is it really? A cold, dark, seemingly no ceiling kind of place with Irish-themed paintjobs and stained wood furniture.
I HATE the open ceilings some places have. Look, when buildings actually had wooden rafters, it was okay to leave the ceiling bare. Now that we have steel rafters and those big, stupid ventilation pipes running everywhere, its just an annoying embarrassment that creates a draft and shows that the owners didn't even spare enough money to FINISH the building.
What's there to drink? Well, the average stock. There's a big list of Guinness beertails including the famous Snakebite and Black-and-Tan and there's whiskey... Can't really go wrong.
Well, I'm pissed about the service too. The female bartender that had to leave because of her softball practice is obviously a worn-out "professional" food service hopper. She must have home problems because she projects a sarcastic attitude to non-regular patrons that could be taken as a playful gesture, but coupled with her poor ability to multitask and ignore the obvious signs of a "gimme another" empty glass, it just seems that either she doesn't care about performing at a quality level or she's too stressed from home/work to do well at work.
...or she could have realized that she wasn't getting my tip because she was being replaced for softball practice.
The guy who replaced her seemed to be in charge, but had the same poor multitasking ability. Like boss like employee, perhaps? After he saw my familiar company only did he "open up" and give me the service I would think would be minimal practice elsewhere.
Oh well.
About that female bartender still...
She poured me a Guinness/Magners incorrectly and stood 20 feet away watching me and my friend scramble for napkins to keep the foam trail from spilling further down her bar. She was more interested in her phone than us. Its okay--she had softball practice.
...bitch.
Finally, someplace has scotch eggs! Apparently they were all in short supply, because I could hear the waitstaff arguing who got to take which eggs home. One in my party wanted one and we were surprised to be served so quickly with the order. Yeah, it was hot.... Either they are kept in warmers or the waitstaff cooked it to eat, themselves.
Also, the waitstaff seemed inappropriate. As I'm eating my bratwurst, the waitresses IMMEDIATELY to my right (I was at the end of the bar) were talking about someone throwing up. I'm okay with that, but when you KEEP talking about it, its time to stop. I got the stink face when I gave them mine.
Another waitress couldn't muster enough coherent thoughts together to explain why she needed free shots for one of her tables. The boss bartender wanted an explanation and she shrugged off a "just because" rationalization.
This is good for the customer and the waitress--we get free drinks and she gets more tips. This is bad for the bar because it develops a reputation of handing out free alcohol as well as product/revenue loss. This place won't stay open or properly staffed for long if this is a usual occurrence. Oh, forgot to mention, the boss-bartender made it for her anyways! "Just because" is good enough for him, apparently.
This bar has a lot of potential but terrible staffing drive and decor. The prices were  fair during happy hour and I'm very fortunate to not have ordered what I did at regular price.
Maybe with these free shots and long pours they hand out so well that they have to cover the lost revenue by raising cost to their fries. $4 for a bucket of fries and a small ketchup rami of cheese....
Our usual after work crew wanted to go someplace new for our Tuesday night date...only a couple of us had ever been to Dublin's Pass, so we decided to give it a shot. Every review that says the service sucks is correct. We had a party of eight, and I heard our waitress say, "Oh my God, I am so sorry" about 12 times because she forgot the following: ketchup, more water, an Irish pancake shot, and another plate (every time she came to the table she had forgotten something we needed)...AND our tab took about 40 minutes to get to the table after we requested it. Â The first couple to leave had the gratuity added in to their tab, but when the rest of us got our bills, it didn't appear to be added in...and the white credit card slip didn't mention it, so none of us knew whether or not to add extra tip money.
The food was either really good or mediocre. Â Each of us passed around our food, so I got a taste of everything. We started with the salt and vinegar chips, which were interesting. Â Some crispy, some greasy, some hot, some cold...but for $2 and free refills, you really can't complain. We had the Scottish eggs, which are oddly tasty, even if the sausage looked undercooked. Â Don't inspect them--just dip it in the mustard sauce and eat it, because they look suspicious. The onion rings have a very strong beer taste to them and were absolutely flaming hot when they got to the table. Â The bread pudding is also not like anything I have ever had--it's hot and covered with caramel, but it looks like rye bread croutons--little dark pieces of deep fried bread. Â You have to eat it while it's hot or else the croutons turn into concrete. The Reuben is VERY good, but could have used a touch more sauerkraut.
Music is way too loud, there is not enough seating for groups bigger than four, and the service is terrible. Â The food is tasty if you get the right thing, and the beer specials (starting at 8 on Tuesdays) are great if you are a Guiness fan. Try the black and brown--it's just weird enough to be tasty. I promise!!
Got there around 7pm on a Friday night, I ordered the reuben w/fries and hubby ordered the banger sandwich which came with onions and peppers. My sandwich was dripping in a cheesy, saucy mess with thin leathery strips of what I thought were pastrami slices. I had to dig to find any sauerkraut. My fries were also way too salty. Hubby had requested no onions which of course he had to pick off. Probably won't be back.
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