Been here twice. Â Both times, they were so disorganized, it was unbelievable. Â The second time, we just got up and left. Â I won't even comment on food, because the bad service grossly overshadows what could have been a decent meal.
The decor is great, but the service is probably some of the worst I've ever experienced. Â The girls are young and clueless as to what the term service even means. Â It's as if they're in a another world and hardly even acknowledge your presence. Â Then you're made to feel as though you're inconveniencing them. Â Awesome.
This place has potential, but like most places run by amateurs, it probably won't be realized.
Skip and head over to ANY other place nearby. This one isn't worth it.
I've been trying to get to this place for years and just never was able to sync up with them. My parents tried it a few weeks back, and raved... So we went for Mother's Day.
I live in Manhattan, and my parents live in Mattituck. I have truthfully not been impressed with many restaurants in their vicinity, but Grana truthfully did measure up. I don't know if I can agree with the reviews below coming down on the pizza for being soggy. The pizza was authentic Brick Oven Thin Crust Pizza. Not Pizzeria Pizza. Sometimes, when it's piping hot out of the oven, it is difficult to pick up.
The service was fine. Servers were friendly and attentive.
Overall their food was exceptional, and definitely ranks in the top tier of this area. I would definitely recommend this restaurant, and I will return.
On a winery adventure with my boyfriend and three other couples- food was a must and WOW is all i can say, beside having an awesome wine buzz YUMMYY MERLOT TASTINGS :) what better than good old coal oven pizza- the selections of toppings they offer make your mouth water...prelude to the mouth watering pizza itself. Â I definitely will return soon....people are soo friendly and welcoming- all great times and even better memories..was a first for me and will most certainly not be my last.
bravo Grana!
For a small little town, this is a reliable and yummy stopover. The pizza was good, (if you love thin-crusted as I do) but the real hero was the amazing mozarella/basil salad...The veggies were fresh and flavorful, the cheese creamy and smooth and the dressing ----oooohhh the dressing. They have a secret viniagrette dressing that has some delicious stuff in it...(I asked about it and the only hint I received was that it contains some unlikely ingredients such as beet juice and goat cheese). But don't take my word for it, try it! Definitely worth a stop if you're in Jamesport.
Review Source:I've been here 3 times. Twice on my own and once with a group. That is 3 times too many. The customer service/friendliness is non-existant. Most times, I felt as if I was being waited on by a young version of the soup nazi from Seinfeld. Also, I agree that the food consistency is not there. Sometimes its good, sometimes its beyond bad.
The pizza here is pretty good, if you like the thin almost cracker-like pizza you expect to find in Italy. Having said that, I think this place takes the whole 'char' thing a little too far which often results in pizzas having black, burned edges. I lived in Italy for a short time ate a LOT of authentic Italian pizza, almost none of which was burned like Grana's. If you don't like thin/crispy pizza ... Grana is not the place for you.
Having said that, I'd rate this as being as authentic an Italian pizza I've had on Long Island anyways. The soft style cheese placed sparingly on the pizza in small slices rather than shredded and sprinkled. In Italy, the dough and the tomato sauce is the star of the pizza ... you will rarely find a pizza covered in cheese. Anyone who understands that will understand why the cheese is used sparingly in this way at Grana.
My biggest fault with Grana is the absolute horror show that is customer service here. From the owners right down to the waitresses ... I've never had a warm experience at Grana. Nobody greets you when you walk in. The waitresses are curt and rude and the employees have conversations amongst themselves at the bar as if you feel it is their living room that you walked into and sat down in.
The pizza isn't exactly cheap but the ingredients seem fresh, so it is worth the expense. They totally get you with the juices, waters and sodas though. I paid over $6 for a small-ish bottle of San Pelligrino water. At the grocery store, the big bottles are $1.20. To charge $6 for a small bottle of water is amazing. Sodas/juices are not much cheaper. Ask the prices of any extras you might get.
When they first opened, care was taken that the pies were done right ... now it seems that parts of the pizza are burned and there are giant air bubbles in other sections. Clearly when the owner is not operating the oven, the quality will not be there. The quality is very inconsistent. Something that you NEVER find in Italy.
I really can't give a good review to anyplace with such bad and rude staff. I don't feel welcome or warm here ... which gives me no reason to be a regular customer. The better than average pizza is not worth the hassle. More than once, I've seen a simple request by a customer get met with a sneer or sarcastic comment by a waitress. The last time I was there, the waitress ARGUED with an older group at another table about something very simple to fix. The arguement seemed to be pissing contest of wills ... clearly the customer is never right here. Even if the fix is small.
Step up your customer service and I think more people will come. The place used to be crowded all the time ... but ever since the customer service and quality in general has gone downhill or been sporadic at best, it has been empty most times I drive by at lunch. They make decent authentic Napoli style pizza here ... but everything else is way, way off.
I LOVE a good thin crust brick oven pizza. In fact, no matter where I am, if I see it on the menu I feel obligated to get it.
This too has been a place that my boyfriend has been dying to take me.
We went on a Saturday night & were happy that when we got there all the tables were taken however a few were finishing up and having their checked paid. We waited at the door for a good 10 minutes without ANY acknowledgment. No "well be right with you". No "Give us a few minutes for a table". Nothing.
After a table left, we were pointed to a table.
Ok, so the other reviews were right. The service is terrible.
But I came for the pizza!
I ordered the Grana and added prosciutto. And my boyfriend ordered the special Artichoke and local spinach. Â Personally I LOVED the flavor of mine - although a little salty that was probably my fault for the addition of the prosciutto. Â My boyfriend had has the Spinach pizza before and said that it was definitely not as good as it was the first time.
The one thing that we both agreed on, and I see coincides with most of the other reviews; the center of the pizza was soggy. Â The pizza wasn't able to be picked up. If you claim to fame is your Brick Oven Pizza, I would suggest having it on point.
Overall, service needs better management for sure. And the food - eh. Sadly, I wouldn't go back nor recommend it at this time. Too bad, I REALLY wanted to love this place.
There's one word to describe this restaurant. Â INCONSISTENT. Â The first time we ate there - it was fantastic. Â The meatball, toasted bread crumb, wood roasted onion pizza was amazing - as was the Spaghetti Ameritriciana that featured the freshest pasta I've had anywhere. Â Overall, we couldn't stop thinking about the food here and couldn't wait to come back. Â
Fast forward to last night... Â Thinking - why mess with a good thing - we ordered the same thing as before. Â The pizza came out with two tiny specks of meatball, three random onions and no toasted bread crumbs! After we complained, it was "approved" to throw on RAW bread crumbs. Â In fact "she" (the female owner who was seemingly very accurately portrayed in the other reviews) Â told the waitress to bring us out one "lonely" meatball that my wife and I could spread out on the large pie. Â All in all, Grana was suddenly very stingy on the toppings. Also, our pasta came out late and cold and was not as special as the first time. Â The ingredients were fresh but the execution of our meal was shoddy - like the chef was just going through the motions.
So, which Grana is it? Â The incredible, awesome tasty Italian spot we fell in love with OR a one hit wonder soon to be forgotten?
We had a meatball pizza a garden salad along with a bottle of  Matabella Famiglia.
The food was delicious, the wine somewhat pricey. Â One of the other reviews mentioned Grimaldi's which to a point is similar. Â Grana offers substantially more and in my opinion a larger variety of pizza toppings. Â Top that off with their pasta dishes, and you can see how Grana pulls ahead. Â
The service was attentive, we liked our waitress in fact, she was friendly and helped us choose which pizza to try. Â
Uncorking fee of $20 will not encourage us to come back with our own bottle though.
From the elegant eggplant pizza, the sumptuous sun dried  pasta and onto the succulent flavorful meatballs, Grana was a sensory overload. Small intimate atmosphere with comfortable seating and top of the line service.  Affordable and particular wine selection adds to the north fork nostalgia.
Bravo to the entire experience.
Dessert was five huge double encrusted with jewels stars. Carrot cake and cheese cake take you to a whole new world.
Our server Carol was knowledgeable of the menu and wines which made our dining even more enjoyable. Â We hit it at the right time, but learned reservations are suggested.
We can not wait to go back! MUST GET THE PIZZA!
This place is fantastic! Not sure where all the bad reviews are coming from. I've been here several times as my husband and i have passed through Long Island on our way to visit friends. Never had a bad experience... in fact we look forward to going to LI to see our friends b/c we get to stop at Grana. Great Jamesport wine and great wood fired pizza. I highly recommend it. Probably not the best place for kids, but if you are an adult looking for a delicious slice and a glass of wine you can't go wrong here.
Review Source:Brick Oven Pizza. That's their claim to fame. Grana was an unexpected 3PM stop in between wineries #4 and #5 on a day that started at 10am with vino and ended at 7PM. Face it folks, when you think Brick Oven Pizza, the first places that come to mind for good or bad reasons are either Bertucci's or Grimaldi's. I'll explain our pizza in addition 1-2 things they can do to kick this place up from 4 Yelps to 5 from a pizza perspective:
Pizza:
+ We went with the pizza named after themselves, the "Grana." It featured Fresh Mozzarella, garlic herb ricotta, parmigiana reggiano, arugula, Duroc pork sausage, crimini mushrooms and wood roasted onions. It was VERY good though it was very soggy and moist in the middle - very runny. It was 8 slices and we shared 4 each...if you're hungry, you could probably eat the entire thing. It needed a bit of salt and chili flakes which for our pizza concoction, seemed to really bring out the flavor of the fresh mozz, the sausage and the onions/mushrooms.
****Fellow yelper and great friend of  mine, Morgan M. who is the local expert on grilled pizza, brought up a very solid point that they can probably alleviate most of the soggy pizza in the middle if they grilled both sides of the pizza for a minute prior to putting the toppings on. I'm not sure if they do this but it certainly doesn't seem to be the case. ****
We sat at the bar and were taken care of...it was a friendly atmosphere as we made friends with the other folks sitting at the bar and seems to be very popular with families. There were a lot of kids running around!!
The other thing that was a bit alarming was that our pizza was $25. It started off at $12-13ish I believe but after adding a few toppings (the sausage, wood fired onions and crimini mushrooms), the price quickly escalated to $25. Be careful of this...with 2 bottles of sparkling water we spent $35 after tax and tip for (1) 8 slice pizza which was good enough for the 2 of us for a afternoon snack but as many other Yelpers have noted, could be enjoyed by a single person in one sitting.
THIS has been a review by Gaurav
First and foremost, order the pizza. Â It's very very good, and I would definitely return to have it again. Â The pasta on the other hand, not so good. Â Was "soupy" and just not worth it.
The service could use some improving, as stated below. Â The owners (or hosts) weren't overly friendly and actually rolled their eyes at me after I told them I was a reservation that they didn't know had arrived. Â I don't know - could have been one of those busy nights, but didn't get a friendly vibe from them. Â
To summarize, I'm definitely going to go back for the pizza but will be doing take-out.
Been there twice. Once for the recommendation and the next time for redemption.
Gotta say this first, especially if the owners are reading: Greet your customers and appreciate them for patronizing your very small restaurant. We see you. You see us. Say, "Hi!" Instead, you make it feel like you're doing us a favor by serving us and taking our money.
I understand the owner and pizza maker trained in Italy. I bought a book called "American Pie" by renowned bread baker Peter Reinhart and can honestly say I've prepared better pizzas in my oven and inside my gas grill on a pizza stone.
Visit Grana once. Buy Reinhart's book and experiment with his various dough recipes ranging from authentic D.O.P. Napoletana, to NY-style, to Roman, to Chicago, to New Haven, etc. You'll be impressed with your pizza making skills that you never knew you had -- and everyone else's pizzas will never be good enough again.
Speachless... I went home got on a plane flew down to florida and slapped my mother for letting me eat pizza at any old place. This is the best pizza you will ever have no matter which one you order. Â I was having a really bad week and I came here for lunch I took my fist bite and for a minute I thought there was a angel sitting on my shoulder telling me everythings going to be fine. Â If you are anywhere near jamesport( I mean within 200 mile radius no f that in the tristate area) make the trip and bask in the delicious.
Review Source:My second favorite pizza place of all time (behind Grimaldi's of NYC/NJ).
My brother took me here, as he lives down the street, however, its reputation has even spread to Shelter Island... it got oohs and ahhs when I told folks I was heading there for lunch.
The pizzas run you about $12 and have 8 small slices. Â A hungry person will need their own pie. Â If you're a pizza snob like I am, do not let the price and steer you away. Â The crust is crispy and full of flavor... and the toppings are very fresh.
Seating is limited, as it is a small place with only a few tables. Â Get it to go and eat it in your car if you must. Â It's that good.
If I lived in NY still, I would definitely be a regular.
I consider myself a pizza autodidact of sorts, albeit a young and progressively smaller-appetite'd one. You know when you finally scratch a nagging itch and it only exacerbates the situation? Well, this wasn't like that...at all.
Late in the afternoon on an autumnal Friday, the small joint was fairly desolate considering the recency of its NYT writeup* (not initiating but only expediting my first visit), molten pizza lava flowing like brick oven magma (what?) out of the pores in the (visible) "back". Dog treats lined one counter and some smooth listening blared a little too loudly (effectively defeating the purpose, IMO) as a few tables vibrated following interactions with the personnel.
*The publicity seems to be a welcome but still-new phenomenon, and their FB page seems to serve as their sole 'net presence.
The clientele consisted of some friendly, albeit overly prim and proper folks, who dotted the tables and were served, if you could call it that, by the staff (who were roundly condescending when the 2 of us got our own pies**...and proceeded to eat them at the bus stop a few sidewalk squares away, but they don't need to know that).
You know that joke about how the waiter comes up to the Jewish ladies at the round table in the restaurant and asks, "Is anything all right?"? It's not unlike that.
**My order for the butternut squash special pie ($14.95 +tax) was taken by a woman who immediately walked away w/o acknowledging me, assuming it would be shared between us two sizable gents--wrong. Devastatingly, the sign merely said butternut  squash, but the pie had a considerable amount of animal product on it (luckily for them I was starving and in no mood to deal with the "service" here), which was re-delegated to my PIC, but not an obstacle with which one should be faced. We were cited a 10 minute wait, and the very tasty but not-worth-it pie took far longer.
Grana is cheaper than Brunetti & you get more food for a bit less (though the crust is insanely thin here--like, uhm, looseleaf that's been fried and turned crumbly), but the accomplice's white clam was meh and heavy on garlic and light on clams (which were not at all salient, at least visually). So yeah, the crust, IMO, toed and sometimes lingered on the wrong side of the line between divinely thin and overly crunchy/not crispy thin, burnt-cardboard-like not just in thickness but also in texture. I'd definitely be up for a return and to try some of the others (they had no NoFo that day, though that's not in my wheelhouse anyways).
Grab some homemade ice cream or Junda's baked goods after, or go all out at Cliff's, but steer (ha) away from the Cemetery directly across the street.
If you're expecting a large cheese pie for the kids quick meal after a ball game, this is not the place. If you're looking for really good gourmet pizza, then you'll probably enjoy this.
First, the pies are about 12" inches or better and will feed two normal folk. The pies average from 11 to 14 bucks each and they only have about 6 different types available each night that are listed on the menu with only a few extra topping choices. The pizza crust was very good and the toppings are fresh. The toppings are used sparingly but tastefully. The mozzarella is advertised as home made but it seemed a little "tough" for home made mozzarella.
Grana definitely fills a niche and I hope they are around for a while, but I think it was a little over-hyped and most people out looking for traditional pizza will more than likely pass on by and go to Lenny's.
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