I think geography should play more into some reviews. What do I mean? I've lived in the city for many years, and if I was in the city, I probably wouldn't go here. The city has a huge variety of amazing and exotic restaurants. But Hampstead? Hampstead has 3 italian restaurants, a Wendy's and a McDonalds. Given that context Greenmount is excellent. It's my favorite place to go when eating out in Hampstead. I've eaten at Greenmount around 20 times and have never had a bad experience. I'm shocked that one reviewer managed to have 3 bad experiences in a row, I've never had the salad he ordered but haven't had a bad experience yet. I'm fairly picky about food and have enjoyed almost everything I've ordered. The only thing I don't enjoy is the cream of crab soup. I could walk on it. But some people like crab soup this way. All in all, is Greenmount a glitzy hipster-approved gastro pub? No, but it is one of the best places to eat when in Hampstead.
Review Source:I've been to this place a few times for lunch and dinner, and it's always been a nice experience. My dates and I have felt a little rushed on the weekends because of how busy they are. (More available tables means more income!) But the food has always been delicious and the people have been friendly. No serious problems that I can think of.
Review Source:Great crab cakes and crab soup. Â Seasoned very well, all lump meat. Â I think they have a pretty good club sandwich too, and I think some rib specials maybe (?), although I get here infrequently enough that I rarely if ever get anything other than a crab cake and it never disappoints.
Review Source:I am going to largely reserve judgement on this place, and instead tell you about my experience with this restaurant.
UPDATE AT THE BOTTOM, along with tips to the manager of the restaurant.
I have been here three times. Â The first time, I had some sort of spicy salad with chicken. Â I think it might have been the Sante Fe chicken salad. Â My wife had a Taco salad, which she really wasn't impressed with and our friends had burgers. Â Myself, and my friends enjoyed our meals.
The second time I went back by myself during the day, and had that same salad, and when I cut into the chicken it was raw.  My waitress was nice and  accomodating and took it off my bill. Â
She said they had just hired a new cook.
However, that experience left a bad taste in my mouth(no pun intended), and I hadn't been back there before last night.
So after a great deal of time, my wife and I tried the restaurant once again for take out.
We ordered spicy chicken wings, a mushroom and swiss burger, and again she thought she would try the Taco Salad.
A problem:
We get home, and my burger is fine, and so are the chicken wings, but THERE WAS NO MEAT IN HER TACO SALAD.....
An example of the service:
I called the restaurant, and the person who had waited on us was very sorry, and took my phone number and said it was rediculous, and said she would talk to the manager about taking that item off of our bill.
The manager called me back a few minutes later, and said he adjusted that item off of our credit card bill, appoligized, and asked for my house address so he could send us a gift certificate. Â
He explained they had recently hired a new cook, but said he thought there really was no excuse for what we experiinced.
So, I give this restaurant an A+ for service. Â The service and attitude there seems to be the best I have ever encountered.
The Food:
The food I will give a C, because sometimes the food can be pretty good, and other times, there can be some big mistakes.
The first time my wife got the taco salad, we weren't impressed with it, even thought at that time it did have the meat on it.
I don't know why she tried it again, but either way she should have never gotten home to find the salad had no meat.
Ambiance:
I would say is a solid C+, or maybe a B for what the place is. Â Half restaurant, and half sports bar. Â I would say the sports bar side is pretty nice for what it is supposed to be, and it is up to date. Â The dinning room side is nice, and quiet, with lots of wood, and maybe I remember some brass railing.
I was polite when I told them this was the second time there was a mistake and we probably wouldn't be going back there, and they wanted to try again to please us so they sent us a gift certificate.
Since they are sending us that gift certificate, and  both the cashier and manager were so nice and proffesional, I think we will try it just one more time in the future.
With that kind of service, I think they are worth at least one more try.
Update as of 3/8/2012
Okay we have been back a few times, and everything has been fine here. Â The customer service at this restaurant is superb, and the food is okay.
Tips for the restaurant owners:
The bacon in the Buffalo Chicken salad tends to taste old, and slightly rancid. Â I Â imagine it is made way before hand and kept in the fridgerator too long. Â Make it fresh, or at least much closer to serving time, and it will add to the dish, instead of taking away from it.
Your Taco salad really needs some changes. Â That salad is basically a standard salad with taco meat and cheese on it. Â I recomend going to some other restaurants and ordering it yourself to see how it should look. Â
Although I do get the Buffalo Chicken salad and scoop off the bacon, I would not recommend the taco salad to anyone.
If they improve the food, I would be glad to give this restaurant another star.
Mark :)
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