For a family place, its decent and the few times i've been there the sevice has been good, although the last couple times i've been  there the kitchen was a little slow which makes it hard if you're  with small children.  I always get the flat iron steak sandwich which is delicious and  gooey, last time it seemed like they put in less steak, which was disappointing.  Otherwise it's std pub fare which is not out of this world but i give it 3 stars because you can take small kids here comfortably.
Review Source:If you enjoy eating pub food in the middle of an elementary school playground, this place is for you!
Kids are out of control, running in the dinning room, crawling under tables, jumping on seats. Neither parents, wait staff nor management make any effort to control them.
Food is mediocre - fish tacos were the worst.
While waiting for our server to take our order, watched a couple across from us let their baby, in a diaper, crawl back and forth on top of their table. I am not worried about sitting at that table, because I won't go back.
Please stop removing my review
This restaurant is by far one of the worst ones around. So disappointing.
Excited to see it open in Issaquah. Have gone a few times. The food and service have gone downhill significantly each time.
One of the biggest problems is the OUT OF CONTROL KIDS and THEIR PARENTS. Their parents do nothing and when complaints are made to the server and management they just say"yeah I know". I asked to have a manager come address kids and parents in the area I was sitting and they would do NOTHING. This made our time there miserable.The management and staff think it is funny. How funny will it be when you go out of business and continue to lose customers.
I blame the management as much as the parents and kids. This restaurant has no respect for decent customers.
We also saw a couple sliding their kid back and forth on the table top in a diaper. How disgusting!!!! I pointed this out to our server. She just said "yuck" and walked away. This is a heath violation. You can also get your other customers sick from this type of "HOPJACK-Acceptable" behavior.
Do us all a favor and rename yourself CHUCKY CHEESE. That is the clientele you seem to cater to. I will never be back.
Definitely not worth it. News flash for the management: the near-frozen beer gimmick may work in other parts of the country, but in the Northwest where people actually have a clue about beer...not so much.
Combine that with the mediocre food, brainless staff, and wafts of scorched food emanating from the kitchen and you have a pretty crummy combination.
For good beer, just drive the extra 5 minutes to Pine Lake Alehouse.
Very happy to report that both the service and the food have improved at Hop Jack's over the past few months. We went this evening for their $3/pint New Tap Tuesday, and enjoyed a couple of Double Rainbows from Iron Horse Brewery.
We tried several new food items tonight. According to our server, they were just added today, and were on a separate menu:
- Honey Chipotle Boneless Wings
- Edamame
- Bruschetta
- Goat cheese dip
Everything tasted perfect, and the service was top-notch. My only suggestion to management, if they're reading, would be to improve the toast-to-dip ratio on both the bruschetta and the cheese dip. We had dip leftover, but nothing to eat it on.
They've also added some new flatbreads that we'll have to try on our next visit.
Glad to see this place steadily improving; we'll definitely be back soon!
Do yourself a favor and stick to going here for Happy Hour only. Â The icy drinks are fun but only worth HH price. Â Some of the food is pretty good - the buffalo chicken & BBQ chicken quesidilla are my favs. Â Again though, stick with the HH prices and you won't be disappointed. Â I think the best servers work during HH as well - I can't remember the name of the last guy who helped us, but he was awesome!
Don't go at lunch - the server who works in the bar (sorry, not sure her name) is NOT a good server. Â My friend ordered a burger off the menu "scotty d's way" which adds pineapple or something like that. Â Anyhow, the server was like "uhhhhh... what are you asking for? Â That's not on our menu" and when we showed her it was, she went back to the kitchen yelling "CAN YOU BELIEVE SOMEONE JUST ORDERED SOMETHING SCOTTY D'S WAY?!?! Â THAT'S SO WEIRD, I'VE NEVER HEARD THAT BEFORE, WHO ORDERS LIKE THAT?!" Â Hello lady - it's on your menu! Â Anyhow, she's rings things in wrong every time we go and blames the kitchen or acts like we didn't order the way we did. Â But whatever - don't go for lunch or if you do, don't sit in the bar.
The breakfast is so-so. Â They used to have (not sure if they do anymore) $5 off breakfast coupons on the bottom of their receipts which makes it a better deal. Â The steak and eggs are actually decent and the pancakes are nice and big. Â Oh - one of the servers who used to work there (not sure if he still does) is kind of creepy so if you do go for breakfast, don't eat in the bar - that's where he used to work. Â Trust me, you'll know him when you see him.
Don't get the fruit cup - like ever. Â That is unless you like unripe melon and mushy grapes. I for one, do not.
I was excited when this restaurant opened since it is simple fare and good for families. Â We tried this place three times since we wanted it to work and each time was a disaster. Â The service is consistently less than desirable. Â Wait staff young and lacks courtesy.
1) I am a vegetarian and I ordered the veggie burger. Â They served me a meat hamburger and I bit into it assuming my order was correct. Â When I informed the waiter, he rolled his eyes.
2) The second time was the worst. Â I found hair in my food. Â Need I say more?
3) We went there for breakfast assuming dinner was a bust. Â Toast was burnt, eggs were not fully cooked and my son's order was wrong. Â We never said anything since we knew we were done with this place.
If they want to stay in business long-term, I suggest they get their act together. Â I know several families who have had similar experiences and vow never to return. Â They have a good thing going there based on location since it is only restaurant serving American food. Â They blew it with either arrogance and/or bad business skills.
Happy hour ROCKS!
Very happy these guys came to town, before them there was nothing in our little neck of the woods. We've only been a handfull of times but it's almost like Cheers. The bartenders (Cassie and Micka) are awesome, friendly and knowledgable. Talented at their craft they are. There are also some pretty cool HH regular customers, so between the two it's a good stop. Burgers are beyond delicious!
I'm always a little wary when a place touts their beer as "the coldest" since some beers do not taste their best when cold. Â Regardless, the beer here was pretty good. Â They also serve a cocktail that comes in a glass made of ice, in several different flavors, that was a big hit with our table. The French onion soup was excellent, really good flavor. Steaks came slightly overdone. Service was okay, nothing stood out one way or the other.
Review Source:Overall, not bad. Prime rib sandwich is pretty good; mango lemonade is too sweet (and the "real" fruit tasted like plastic but it's a garnish...). Chicken tender salad was maybe 3.5/5 and they ran out of hard boiled eggs. The music soundtrack was the highlight of the meal (yes, it was that good).
We'd say this place is slightly better than Red Robin: food is on par, service was better, cleaner and more relaxed environment (lighting, music, more adult feeling). We'll be back eventually.
I read the reviews on Yelp about the poor service, but decided to gamble and try Hop Jacks anyway. Â As many others have experienced, the service was abysmal. Â When we arrived, about 4:30 on a Saturday afternoon, there were more employees than customers. Â We still had to wait for a menu, for the server to take our order, etc. Â Just general poor attention to the customers. Â Servers and managers standing around talking to one another, passing by tables multiple times. Â Food was average. Â Beer was cold as advertised, but that's the last time we'll patronize Hop Jacks. Â If you go to sit at the bar just for drinks...you might be safe.
Review Source:I have been to this place now three times now. Â The first experience was pretty good, the food was great, service was near perfect and it was well priced. Â The second time was not as good as the first time service wise, but the food was good. Â However the last time was a joke. Â
When a restaurant is new such as this one, it starts off great, then it begins to slip. That is the stage that this restaurant is at this point. Â What the real proble is in experience and it shows. Â
I had worked in restaurants as a teen into my early 20s and worked my way up from a dishwasher to a lead waiter so I understand all aspects of the business, as well as understand the ups and downs of the service side, and if anything I am overly generous with tips and patience with waiters.
My wife and I went there on Labor day to enjoy the last part of the three day weekend. When we arrived the restaurant side was busy and we were asked to sit in the bar which was not. Â Several minutes after being seated our waitress (Taylor B.) arrived to tell us about the drink specials. Â Once she figured out we were not there to drink, we became basically invisible. Â Our food arrived after 30 minutes and was cold, and not even delivered by Taylor. All the while we tried several times to get her attention as she bounced between the few tables that were drinking, and never made eye contact with us or acknowledged when we waved at her.
About 15 mintues after our food arrived, she did stop to say she was sorry the food arrived late, but we were almost done at that point. Â
Finally about 10 minutes after we finished our meal, she returned to remove the plates, and was in such a hurry to finish with us, she dropped the pile of plates on the table, and then never came back to wipe any of it up! Â
The one thing I really can't stand is when wait staff sucks up to you at the end, and I have to say she knew she blew it and didn't try - she just said "thanks" dropped the check on the table and without eye contact, turned and left. Â
As I said above, I am pretty easy going with service, but when a person is treated like that for no reason, its going to be reflected in their tip, and hers was about $2.50 on a $40 tab. Â
As a waiter I had all experiences and always treated everyone the same regardless of the amount of money they spend on their meal and I often got more than the customary. Â As a customer I am a good tipper and don't require much. Â
Taylor's lack of interest in providing good service to us because we were not drinking is really due to a lack of experience at her position. Â Â
All that aside the food this time was crap as well. Â I ordered the "prime rib french dip". Â If it truely was "prime rib", it was loooong past its prime, and mostly grissle and fat, which was really dissapointing. Â When the sandwhich was dipped in the au jus sauce and bitten into, the "prime rib" was not willing to let go and when it did, it snapped back and slapped me in the face. Â
Don't think this place will make it if it stays lke this.
The main redeeming quality is its location, as there are not many other options on the south end of the Plateau.
Service: Â A bit initiative and confused. Â Our waitress stopped by sporadically and not really in rhythm with anything. Â Example: stopped by while our beers were half full but didn't see her again until after our glasses sat empty for 5-10 minutes. Â Same thing on the end of our meal, stopped by as we were finishing but didn't see her or the bill until ~10 minutes of sitting with empty plates on the table.
Food: Mediocre and very controlled.  Friends recommended we try the Chicken Quesadilla, tasted ok but when I opened it up I realized it was mostly grilled onion with very little chicken.  Also had the Oriental Chicken Salad and despite the menu saying it had "a chicken breast" it was actually a  1/2 of a breast, meaning they took a half breast, filleted it, and served only one half of the fillet. Â
Beer: Â I understand it's their gimmick, but you don't serve Ales at "ice' temperatures. And no, I'm not going to wait around for my beer to warm up... and go flat.
Haven't been back as we'd rather drive a few minutes for better food, service and beer knowledge.
This place rocks. This is probably the best bar and grill between North Bend and Seattle.
* Beer was advertised as the coldest beer in town, and it was. I enjoyed a delicious frosty Lucille IPA.
* Wife ordered margarita - they made it short and strong. Perfect.
* Happy hour had a great selection and good prices. The wings were awesome. Chicken Ceasar was a little heavy on dressing, but the chicken was cooked perfectly and my bad for not getting dressing on the side.
* Waiter was attentive and friendly.
* Plenty of seating. Kid Friendly in the restaurant area.
No complaints. Unless something changes, I'll definitely be frequenting this place.
This was a fairly nice place; I will definitely give it another try in the future.
Our server was attentive and personable. The food was fairly priced and prepared quickly. I enjoyed the food, but it wasn't anything phenomenal. It's still a new restaurant, so the place was very nice and clean.
They have decent happy hour specials. They have some of my favorite beers on tap - definite bonus.
The server was great; very attentive but not hovering.
The draft beer selection was limited and the two IPA's on tap were undrinkable (glad I requested samples). - 34 degree beer is great but they need to expand the offerings. Â The wines by the glass list was decent but kind of pricey for what you were getting. Â
The food was good and fairly priced. Â I had the prime rib dip sandwich; lots of thinly sliced real tasting prime rib, rich au jus (not too salty), nice texture bun (didn't fall apart when dipped), flavorful well-balanced horseradish sauce, pedestrian fries, had to request a pickle and they only had hamburger dill chips. Â My wife had the chicken wrap which was good sized and tasty (like a club sandwich w/o the bread) with the fresh fruit bowl side which was surprisingly ripe, cold and crisp.
Somewhat lacking in atmosphere (being an old Blockbuster); tall ceilings, two large sparsely decorated rooms, nice that the bar area was the same size as the dining room - Â the dining room side was filled with large tables of kids and the bar was reasonably crowded with adults. Â The bar TV's were too small, not stategically placed and / or enough of them, for comfortable sports viewing, at least from our vantage point.
Considering the Sammamish Plateau alternatives, I'm sure we'll try Hop Jacks again, though probably for breakfast and to try their Bloody Marys.
Cannot even give this place a star! Have been there 4 times since they opened. It just keeps getting worse! Left about an hour ago. For my drink I was charged an additional 2.00 for grey goose making my watered down cocktail way too expensive. The wings were rubbery & microscopic, laying in a pan of grease! The celery, I would not feed to a homeless rabbit. The California turkey sandwich was 10% turkey, 90% bread & fixins. The service was sub par. I had to ask for water & after our food was served, she was non existent. I live within walking distance & I would have to be starving to go back there.
Review Source:Definitely a fan of this place.
The atmosphere is basically what you would expect for a restaurant/bar located in a suburban strip mall. Which is fine since it's in a space that was once one of the last surviving locations of Blockbuster Video.
I've been here several times, both during the day and at night, when it was packed, and when it's been nearly empty. I've had excellent, friendly service every time I've been in and would now expect that trend to continue. Granted, I also almost always sit in the bar area since I don't have kids and hate waiting for a table.
Beer, mixed drinks, food. That's what they do here. There's a great beer selection and the all the food I've had so far is was delicious. I haven't had one of their signature cocktails yet, but I'm not really big on mixed drinks more complicated than a martini or Manhattan.
Foodwise I've tried a few different things, among them:
A cup of french onion soup and a side ceasar salad - Had this a few times for lunch. Quick, easy, delicious. The French onion soup is actually very good, and something that I'll definitely be seeking out when the weather is cold.
Grilled Chicken Club - I really liked this, loads of flavor, juicy chicken, crispy bacon, some cheese and a bunch of fresh veggies in a garlic tortilla. Had it with the Hop Jack's potato chips, which are exactly what you expect they would be. Fresh potato chips.
Onion Burger - Oh wow... This thing not only lives in flavor town, but it's married to the mayor. The carmelized onions are almost like an onion jelly, so good, so very very good.
Beer. I like beer. I like cold beer on a hot day.
The beer here is served extememly cold, which definitely goes against my better instincts when it comes to flavorful beers. However, through several years of drinking many beers, in many places, at many times I've come up with an amazing solution to this problem....
Wait.
That's right, wait. When your attentive server brings you a beer so cold the condensation is freezing to the outside of the glass, just hold on a damn minute or two. Talk to your friends, or lacking those, stare at your phone. I promise the beer will warm up, trust me, I've done this before. If you're absolutely certain you won't be able to wait even a second to avoid brain freeze, order a beer that's good when really cold. Like Rolling Rock, they have it on tap.
First off I was really excited to have a place in Klahanie to go to and drink some good beer. Â Well the beer is ruined! Â It comes out wayyyyyy too cold. Â Someone has already said this, but if you make beer too cold it ruins it. Â If you are getting a Bud or a Coors then it doesn't really matter, but if you order and Hop Villan or a Mens Room Red then it pretty much kills the taste. Â It kinda just tastes like the beer has freezer burn which is sad. Â
I have only had bad service once so far. Â I took over an hour for our food to get out and our waitress was kinda weird. Â She just didn't seem to pay attention very well. Â Granted they noticed that our table wasn't turning so they offered to fix the problem and we got desert on the house. Â I thought that was nice and they at least saw the issue. Â
On to the food. Â Its pretty good and better then anything else in Klahanie. Â Hopefully this place will kill off Chans! Â I have gotten a couple of their burgers and you can't really go wrong. Â The salads are good as well. Â
Oh if you are looking for a breakfast place then its pretty darn good. Â The Slam is awesome and the Corn beef Hash is good too. Â
Cheers... Â If your are looking for a casual place to eat up near Klahanie then give this place a shot.
The service was awful. Â It was really terrible. Â I will never go back, even if someone paid me too. Â First off, we were seated at 1:30pm on a Saturday. Â It was not crowded. Â Now I know why. Â
First, Waitress didn't bring our drinks. Â Then she comes back and forgot. Â We sat there and sat there. Â Then, the waitress comes back at at 2:05 (35 minutes later to tell us she forgot to put our food order in. Â Can we reorder? Â Seriously? Â Okay. Â My husband and I were patent, gave her the order, she said she would send it back. Â
Second, my food and my husband's food comes out at 2:25 pm. Â Our 12 year old daughter was with us. Â The manager or someone from the back comes out, and is laughing and said "You won't believe this but we dropped the food and will need to make it again." Â Seriously? Â At this point, it was getting silly. We weren't laughing but the waitress and manager were. Â I'm glad they found humor in the botched service.
My daughter's food came out at 2:45pm, too hot, since it just came out and they told her to let it cool down.
1 hour and 20 minutes later, my daughter can eat after being seated. Â
BTW - we had no extra napkins or drink refills.
This is the first time we haven't left a tip, it was so awful. Â Last night, my husband left a $30 tip at the Issaquah Brewhouse for 2 sandwiches, an app and beers. Â We always tip but this was such a poor experience that we will never return.
Good spot for breakfast in an area with a dearth of breakfast places. Â I've been here twice now, for breakfast after Sunday youth sports.
The service has always been friendly and kept my coffee cup filled.
The menu has the normal breakfast combinations that come from eggs, cheese, bacon, sausage and potatoes, as well as nice french toast and a pancake offerings. Come here hungry, as the portions are good sized.
Tried it out for the first time tonight. Â
Pros - friendly atmosphere, excellent service Tara I think her name was and I liked the decor of the place. Â Our Steak fajitas were GREAT! My husband and I split them. Â Kids Corn Dog meal was good. Â Food was quick.
Cons - Womens bathroom door to the stall swings inward, made it difficult for me to get out. Â Nachos were good, but not worth the price, I expected fresh jalepenos, but they were canned and the beef on it was very scarce. Â Was brought out ice cold tortillas, kitchens fault on that one. Menu is limited, feels like red robin in a sense and the food didn't seem to have a lot of freshness to it. Â Lots of processed starchy meals, but then again its definately not fine dining.
Will come back to check out the bar area, that looked nice
Where are the fried green beans? Â My sister and I looked up the menu before this location opened and couldn't wait for tempura battered fried green beans...which this one doesn't have. Â We did finally decide to try the fried zucchini which we did enjoy. Â We've ventured in here many times and are happy to have a fun place close to home to eat and drink. Â Have had sketchy service, but did have an excellent experience when we sat at the bar! Â Fantastic bartender who provided the best service to date! Â Check him out Thursday - Saturday nights. Â Food is decent. Â One time we did get cold fries, but when we complained she immediately took them back and brought us fresh, hot fries, yum!! Â Icy drinks are fun and only $5 on happy hour. Â Food is super cheap on happy hour, good selection of appetizers to share. Â Will definitely keep coming back.
Review Source:I've been here quite a few times, at least once every time I come home to visit my folks in Klahanie. Hop Jack's fits something that has sorely lacked in this area forever - a late night restaurant/bar outfit.
The first time we wandered in (after staring suspiciously what it was initially) it was happy hour. The HH food menu has quite a variety and we were satisfied with a BBQ Chicken quesadilla & cheese sticks. Even though it was late night, we had quick and polite service.
Plenty of beer on taps too! I'm from PDX so seeing a wider variety anywhere is super & I was happy to see a hometown favorite in the Lagunitas IPA. Served cold, just like I think a beer should be**
I came back again for dinner. I myself went with a hummus plate, and around the table was fish tacos, fish & chips and the BBQ quesadilla again. I thoroughly enjoyed my hummus with chips, pita bread and veggies. I sampled both the fish tacos & fish and chips and was shocked - lightly breaded, crisp and just freaking good. I quickly envied those entrees immediately.
Service again was good - it was hopping for early on a Thursday but we were well treated by everyone who helped us out. My family loves this place & I know we'll be back!
**I hate to comment on other reviews, but being a snob about beer temperature & use your review to lecture people makes me wonder why you don't just brew and serve your own beer. Don't one star a place because of this alleged slight when it's not even a brewpub. GOODNESS.
Was really looking forward to my first visit to this "neighborhood" restaurant. Â Left feeling highly disappointed. Â Wait staff and hosts were all very friendly, and at times just a bit too friendly if you get my gist. Â We shared a steak salad that was mediocre at best....the dressing was positively awful and inappropriate for this dish. Â Onion rings were $7.00...about $4.00 too much...and were only average...nothing special. I'd be hard pressed to give this another try....they are open for breakfast on the weekends...so may give this a go....pretty hard to ruin eggs I figure.
Review Source:I am not sure why the reviews are so terrible. My husband (who is a huge beer fan) and I decided to check it out since we live in the Klahanie neighborhood. I ordered there claim to fame fresh fruit lemon drop that is served in an ice cup, I thought it was wonderful and ended up having a few more. My husband couldn't have been more pleased with the beer selection. The food was good.... its the typical pub bar food options but it was just how I would of expected. The service was great, food was out fast and the atmosphere was very nice. I recommend checking it out but if your expecting 5 star fancy dinning experience maybe this isn't your place. It is a neighborhood "pub". I will be going back and bringing friends with me to enjoy the tasty drinks:)
Review Source:What's the food like? Think: "Chili's to Go" at the airport
Wow. What a missed opportunity this place is. The location is a perfect place (Klahanie is a captive community with lots of families) for a lower priced, family friendly eatery. But man, is the food horrible. I'm not positive, but based on what we had and what's on the menu, the most used item in the kitchen is a microwave. You won't find any healthy or fresh fresh food on the menu...pretty much whatever isn't fried seems like it was reheated from frozen. It's pretty much like eating at a Chili's To Go at the airport. For all the hype on the beer, I have to say it tasted good and cold, but the "pint" glasses were, ah, 7/10ths scale in size.
Overall, really disappointed and won't be going back.
Not really sure why I'm giving 2 stars... Maybe because the server was funny. The food was terrible "not satisfying". We felt like we needed something more so we ordered dessert and that to was a disappointment. Usually if the food is good you don't need dessert.
I get kind of upset if I can cook the dish better than it tastes at the restaurant. I'm gonna have to say I won't be back for a second round.
All the people who know I love beer who live in Klahanie keep telling me I have to go here.
So, the bartender told me as I sat down they have "The coldest beer in the state" and pointed out the ice caked tap towers. And you've lost me already. Actual beer shouldn't be ice cold. The Rolling Rock, Bud Light and Coors light should be. Ice cold hides that they taste only vaguely like beer water. An ice cold Hop Czar kills off the flavors and all the esters of yeast and malt and hop oil. Â So reviewing while I wait for my beer to warm to even a slightly acceptable temperature.
So your gimmick is, "We don't really care about quality beer and we assume our customers don't know either." Beer lovers, beer advocates, stay away. If you brought a wine drinker a nice botttle of red at 45 degrees with frozen tumbler glass they know you don't have a clue what you're doing. So why treat beer drinkers like that?
Update: I wouldn't be that harsh about the beer thing if they didn't market themselves as Hop Jacks, implying they know about beer, use hop harvesting art around the place, pretend that the Yakima harvest is part of their inspiration. They're marketing a superior beer establishment while treating the product like crap. If this was a Red Robin, I'd comment that they have a good selection and move on.
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