We used to live in Yorktown and would travel to Juan's.
We now live up in the Courthouse district and still enjoy the fine Mexican food.
The servings are very ample and the service is great.
It's both a great venue for the family or a couple.
If you are looking for great food and service, you've found it.
I've been going to Juan's for a little over two years now. Friends keep telling me "they've improved" or "we'll go when they aren't busy" every time trying to convince me I'll have a better experience, and every time is worse than the last.
Coming from Texas I know I shouldn't expect Mexican to be the same as down there, but the food quality at Juan's is just not there at all. Â I paid about $4.00 for a microwaved can of Campbell's Tortilla Soup tonight covered with cheap cheese and greasy fried flour tortilla bits, tortilla soup is a basic food item, its easy to make, and can keep well for a day or two, why are they serving re-heated garbage when something fresh and home made is so easy to make. On top of that my friend's Fish tacos were most certainty not fresh, the foul scent of long frozen fish was so pungent I could smell it from the other end of our table for six, in an area famous for it's seafood why would you serve frozen fish, heck there is a local seafood distributor not but a mile away. I have a few other complaints but I'll stop there on the food.
Next is the atmosphere, while the restaurant is certainly well decorated and pleasant, but when a fair amount of people are seated it is extremely loud inside. Tonight was also Magic night, which my party accidentally went to finding a magician attempting to pander to a crowd who was not all too interested. Granted it was great for the kids, it seemed as though the performer had brought his family and all were over eager to applause, yell, and obnoxiously clap at the most minor trick. It was enough to make me want to leave within five minutes of being seated, however we arrived at the tail end of the show, and it was finished before I was too aggravated.
Service is also something Juan's lacks, I've never seen so small a restaurant have such a large amount of wait staff who all seem to be happy to ignore customers, stand around, gossip, and chat with the manager who also dosen't seem to care until you are paying. There are one or two employees who seem to work, but its not enough to get me to forget about the three servers who stared me in the eye while I tried to ask for assistance only to ignore my inquiries. What I don't understand is who thought a restaurant that could be effectively run with a wait staff of four (during busy hours) needs such a large amount of staff, there are four hostesses alone, let alone the rest of the staff.
Another big issue at Juan's is parking, don't expect to park at the restaurant after 6:30pm, the parking lot is more than likely full, you'll have to park at the bank next door despite the signs that say don't. This is not Juan's fault, but it is another problem that only good service and quality food can get past, but neither of those things are present at Juan's.
All-in-all tonight is my last time at Juan's.