KFC

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  It was about 11:45am on Friday August 3rd 2012 on our trip home from Grand Rapids and we had the sudden urge for KFC. We had a few more miles before we would be crossing the Illinois border and figured we'd stop before we hit heavy Chicago traffic. We looked through our "The Next Exit" book to see what restaurants at which exits we were approaching. Heading West on I-94 towards Chicago, the first KFC we would hit was apparently at exit 34B (going North onto Franklin Blvd in Michigan City. We arrived at 12:05pm and there was already a line at the drive-thru.  We decided to go inside to place our order. As we got out of the car we noticed what we thought was a KFC manager unloading his car with a big box. It looked like a box of uncooked chicken. What kind of chicken restaurant runs out of chicken at 12 noon? We decided to go inside to place our order. It was a 95 degree day and the restaurant air conditioner was not working. Amazingly, there were patrons dining and enduring the uncomfortably hot, humid restaurant. As I was waiting in line, other customers walked in behind me and decided to turn around and leave. In fact, a girl that was waiting in line in her car at the drive-thru decided to come inside. She looked at the length of the waiting line and the condition of the store and walked out. In all of the fifty states that my wife and I have travelled to, I have never been to a KFC that's been been so poorly run! As I walked in, the garbage can next to the front door was already overflowing full. Had they not emptied the garbage can since yesterday? I walked into the store and immediately noticed my shoes making "sticky noises". The floors were greasy as well. The floors were disgusting throughout the restaurant making me think that food/drink on the floor was NOT just recently spilled but in fact dirty from the previous day. The other issues I had with this particular restaurant were: there was a "wait" for biscuits (at 12 noon??), No ice in the self-serve soda pop dispenser (again... at 12 noon???) No small lids and only three large lids for the soda pop cups.
  
  I must say that the counter girl (Kathy?) was very courteous and friendly but slow and not at the top of her game. The food was hot and fresh but the general cleanliness and overall organization was incredibly subpar. My suggestion is to skip this KFC location and try another.

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  Posted on 08.03.12 Ed P.

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